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Can't access my email

PaulBh
Great Neighbour / Super Voisin

I can change my password for my account by putting in my phone number and getting the text through public mobile but I can't access my account. It said the email is incorrect but i don't know why and I have no way to see what the email is that is associated to the account. How can I access the email? It says it sent a email request to the email address on file when I click forgot email, but nothing shows up in my inbox for the accounts I have no way to update the email address

3 REPLIES 3

Handy1
Mayor / Maire

@PaulBh  You can try the forgot email option and then check all emails you have used in the past for email from PM . If still no luck please submit ticket with support to help you regain access to it 

privrate message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Chalupa_Batman
Mayor / Maire

Try clearing your cache history and cookies on your browser. Then close and re open it. Then try to log in again.

softech
Oracle
Oracle

@PaulBh if you tried password reset and still unable to get into M Account, look like you have to have support to look into it.  Message them here

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there
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