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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transferring from Koodo Prepaid

I activated my sim card and want to transfer my number from Koodo prepaid. I have already submitted a ticked but no one reached me out to do the transfer. What should I supposed to do now?

Phone number

Is there someone we can talk to about account issue?

Cell phone reactivated

My credit card date expired and money was due yesterday, you suspended my account. I have changed credit card to a different one and I want to know if my phone and my daughters phone are back working. I have auto pay set up. xxxxxxxxxxxxxx and xxxxxx...

Resolved! no service

I applied for activation of my phone with public mobile Friday Apr.22 Put in info and sim card and payment was applied to credit card but phone is not working, saying no service. please help

login disabled

tried to login using my email and password, says it's disabled. what do I do?Last payment came out fine.

Resolved! Autopay failing this month frequently

I help out a number of my friends and family with their public mobile phone management. This month four (4) out of 20 people on autopay had it fail and then Public suspended service. What's happening ? Each person had a different payment credit ca...

Swapping SIM

Hi, I would like to swap my SIM card to an old Nokia flip phone but it's asking for a restriction code? Please advise,Rodolfo

Resolved! Payment - unable to pay

Hello,I registered this account for my father and trying to pay for him.I keep getting rejection when I tried to pay from the credit card. I used exactly same as other institutions like telus. they accept my payment, so no issue with my credit card...

Can’t reset password

Hi, my name is Stephanie Broadhurst and i am trying to sign in to my public mobile account and I’ve tried resetting the password but I was what would seem that it was successfully changed. But then when I actually sign in with the new password it wou...

Payment issues

I had auto-pay set up for my account and I had and have enough balance on my card but payment didnt go through for some reason and Public mobile immediately cut my service left me in limbo. Now, I am trying to do the payment, tried with 3 different c...

Promotional 2 GB not working

I had upgraded to my plan from $15/month to $25/month as it included a 12 month promo for 2GB of data. I only received the promo the first month but back at 500mb +500 mb. How come it's not working for the 12 months? My husband signed up for the same...

Public Points + Rewards

I have not upgrade my points.According to my points, I am owing -$2 on my next payment.However, my portal shows a payment of $9. Wondering why,And also, I want to confirm I don't have any paid addons. What are the current packages?

Good news!?

hello to all members on the 10 dollar plan, mine just renewed over night and it says 10 dollars next renewal on the 24th of may not 13 as expected,a good sign I hope

Resolved! Service

why are calls being rejected? It must be a problem with the sim because it happens in whatever phone I put the sim into.How can this be made to work again?Paying for services I'm not getting...that includes important calls. I can call out but none c...

2GB of monthly free data

It has been 8days since activated my new account in store , i still have not got the 2GB data yet. Does anyone has the same issue or know how long it will take to get the 2GB data? Thanks

Voucher didn't work

I added a voucher to my plan and it didn't work, I also restarted my phone and retried and it said that the voucher is already been used

Network not working

Hello, having the issue with no network access (exclamation over the network). Rebooted phone and checked account status, no issues.

New credit card, cannot use registered email account

Hi there,I lost my credit card while travelling and got send a new one by Visa. Unfortunately, I am locked out of my Gmail account registered with my public mobile account (been a year now:S) and therefore cannot access my pubic mobile account to reg...

New Credit card

Hi, I lost my credit card 2 weeks ago and I had to get a new card. I only realized that now my autopay didn't go through because the old credit card info was tied to the account. I am in desperate need of the phone to be working and to have data. I ...

Resolved! Payment wasnt successful

I would like to speak to a real person please

Resolved! Change email

How do I change the email address that is associated with my account?

Resolved! US Roaming

I purchased the US roaming bundle with 250meg. Once it expired I tried to repurchase it but it looks like I accidentally bought the talk and text only without the date. Is it possible to reverse the purchase or change it to the data which is what I o...

Resolved! Moto G7 Play will not connect to LTE cellular data

I have had this phone for a few years and have not had this problem before. When I try to sign into the network my phone tries to connect to publicmobile.ca I get the message "Internal Server Error". I have not tried a factory reset yet. Any help ...

Resolved! Phones not ringing. Going straight to VM

Hi, How do I submit a ticket and chat with someone? I've had an ongoing issue of our PM phones not ringing (my husband, two daughter and mine) intermittently for years. Typically, after about 3 tried it will finally ring but this week, they're not ri...

Resolved! I did not received $2 bonus on auto pay

Hello,I am on $15 plan with auto payments but I did not received $2 credit for the current month recharge.

Resolved! someone stole my bag with my phone inside? what can I do to get back my phone #?

Resolved! Addon Not activated and wrongly allocated

I added $15 to my account, I selected 1000 minutes talk time to USA. My credit card was charged but it shows in my transaction history "US Roaming - Talk Text (10-day)" with no addon visible in my account status. I don't want roaming as I am not go...

Resolved! Wrong phone number entered

Yesterday, I switched from Freedom mobile to Public mobile from a booth. I realize that the number that was transferred was incorrect, thus I haven’t received a confirmation text message as the number was not my number. How do I fix this?

Resolved! what do I do now?

I got the following message: Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you ...

Resolved! Fraud charges

My cc is being charged after my account is deactivated for twice the amount of my plain. My account has been Deactivate it for several months.

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