[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
data
I've had data removed from my account. I had 2gb, now I only have 1gb
Trying to change address and its greyed out wont let moe change it
Hi im trying to change my address but it wont let me change anything is just greyed out every time
Data unseen
I bought data about some days ago and I still don’t have data and it has already been paid for, what should I do?
Resolved! Login Problem
I have discarded an old SIM card for my account.Now I can't login to the Public Mobile Self Server without an SMS verification to an old number.Should I create a new account with another email?
Resolved! Lost phone and lost SIM
My son lost his phone and of course the sim card was in the phone right. I cannot log into his phone because it's at the bottom of a lake!Do I:1) cancel his current PM plan? This requires me to have his phone, which I do not.2) call my credit card ...
Resolved! Reuse SIM
Can I re register an old SIM card that I had used in the past?
Restore my Old Phone Number
Hello,I've been outside of the country for a couple of years, and I had a Public Mobile number previously. I've paying a low monthly plan to keep my phone number active, but the sim card is not working anymore. Also, I never created an online account...
Call Drop
My iPhone XR ends a phone call when I get a text in at the same time. Does anyone else have this issue?I’m on speakerphone when this happens.
Plans
I would like to know why the Canada-US plan which allows calls, data, texting while in both Canada and the US is only available to Quebec? Freedom Mobile offers more or less the same plan across Canada, why is yours only offered to Quebec??
What? Why can't I make a local call in vancouver,bc
Ok, i live in Vancouver er, B.C. & all of sudden I can't call my friend, who I call ALL THE TIME. She lives UP THE STREET. Now it's saying I don't have US Roaming. Help edited by computergeek541: inappropriate language removed
amber alert
samething. android 10 everytime i restart my phone, i get the amber alert.i took out sim, didnt workchanged amber alert setting off/on didnt workacknowledged alert didnt workswitched to 3g from lte. worked but i shouldnt have to change networksswitch...
Resolved! Need refund for a payment in mistake.
Could the customer support agent call me back for a refund for a recent payment in mistake? Thank you.
Resolved! Charged twice
I was indeed charged twice through auto -pay on the same day , double charged a week ago! Been trying to submit a ticket everyday, when I go to submit a ticket to try to talk to a real person it says " this service is unavailable" feeling scammed !...
how to transfer number in public mobile
Hi i need help to transfer number to public mobilei also has one number is public mobile number, but i need refer my another number from fido to you. i just did login my public mobile account, from profile choose transfer number and put the number wa...
Resolved! Can not call out on my phone
Everything on my plan is working as expected, except I can not make calls and my phone will not accept calls. I put my SIM card in a new phone and the same thing happens with that phone. Would a new SIM card fix this issue?
Plan Details
Hello EveryoneWhere do I find details about my plan on my account? I only see "calling features" about my plan. Nothing about data, texting or minutes.
LTE very slow
Since switching my plan to the 4G plan, I’ve noticed that my internet is incredibly slow. I typically only have one bar of service, at best it’s two, so I end up switching back to 3G because it’s a bit faster. Is anyone else having this issue? I’ve t...
Resolved! Legal recourse
Summary log of my incomplete PM activation after 4 weeks in dealing with PM CS agents1. Problem identified by PM engineers.2. CS agent offered 1 of 2 options.3. Option 1 selected and confirmed fixed July 74. ID verification every 3 days even to foll...
Resolved! Change adress doesn't work
Hello I followed all the instructions to change my home adress, I really need to do it but it doesn't change, it says invalid, I have tried just with postal code, with the city, the street, all the combinations and it doesn't work. I don't like publi...
LTE Speed
What’s with the LTE speed? It’s so slow. 2.78 Mbps?…Meanwhile my wife’s phone with F**o is much more reasonable at 71 Mbps
paying with a US Credit Card
I am trying to pay with a US Credit Card, but it does not accept a US zip code. How do I pay?
Can't Log Into Account Error XXX
Error XXX
Resolved! cant make or receive calls that are toll free.
Anytime I get a call or try to make a call that is toll free - it stops and says call failed. I need to get ahold of a government agency and cannot because of this. I have tried other toll free numbers to ensure that it is not the government systems ...
Pixel 7 Pro stuck on H+
Hi, I recently subscribed to the $50 40GB Canada-US plan and its supposed to be 4G but my phone shows that it's on H+. I tried going through the troubleshooting of Airplane mode toggle but that doesn't fix it. I tried the Network Reset and that only ...
Help
My call waitting is not working can someone please help me
Resolved! Urgent - Need to reactivate same number.
@CS_Agent I have a number that was deactivated in February 2023. Can I reactivate the same number again? I am okay to purchase a new SIM card and reactivate it.
I can not buy a plan because of an when logging in
When I try to login for payment on the desktop site I get this message: WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)I already tried clearing m...
Resolved! Two e-SIMs.
Does anyone have any experience using and installing a second Public Mobile e-SIM on a phone which already has one existing already from another account?Say if I make a new Account with a new Phone Number, can I add it as a secondary e-SIM without it...
