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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Website Suggestion - List of all Telus locations in Canada who carry PM SIM cards for purchase

Hello Public Mobile,I would like to make a suggestion for your website. Several questions come in on where you can purchase a Public Mobile SIM card in person or require to pick one up in person faster than it can be delivered. Several of your member...

Resolved! Call forward

wondering how to set up call forward on my android

can't log in to finish account

ok i signed up for public mobile went and tried to download app but could not get it done on phone because i cant get app on my phone but my tablet supports it but it locks me out and i already payed for service

Resolved! Need Help Now Please

I can not use my phone now as I had a great help from one of the community support workers that was working with the tech to activate 2 accounts for me and we have ported our numbers from another provider and now we have no phones working. I am told...

Resolved! Number transfer

I need to transfer my number from koodo

Resolved! Esim phone transfer

Hi, I need help with transferring my esim to my new iPhone. When I try transfer it, it tells me that it can’t transfer my sim and I can’t enter it. What do I do?

Resolved! SIM port broken, is eSIM an option for my existing account?

My refurbished iPhone went for a swim and now sadly my SIM port isn’t recognizing anything. Is there any way to get an eSIM for my already existing account?

Resolved! Phone stolen

I want to deactivate my account because my phone was stolen but to log into my account it sends a code to my stolen phone! Please help

Resolved! @Maginn it look like your post was dissolved as the phone number should NOT have been posted.

@Handy1 where does it say in the original post of @Maginn that he/she cannot log into grandsons account? @Maginnas others say, log into the My Account and report it as lost or stolen. That will make the phone temporarily inoperable under his number....

Resolved! new subscriber here, esim is failing to activate!

Very frustrating. In order for full access to help they are sending a code to the new number which is not functioning . Duh! The problem is that the new number is not activated and therefore I am not receiving the codes .

will samsung galaxy s21 5G international version work OK on public mobile network

looking at buying a Samsung Galaxy S21 5G phone. Was not sure if international version will work on Public Mobile network or on Canadian networks in general. Thank you for answering this question

Resolved! Public mobile location in scarborough , ON

Can you tell me where to get a sim card in Scarbogough , ON

Resolved! Incoming calls go straight to vm

No ring, incoming calls go straight to voicemail. Outgoing calls work.Took out the sim, restarted, toggled airplane mode, checked all 3G/4G call settings, account is active and not in arrears.Any help welcome.

Resolved! Cannot active my esim on iphone

Does anyone know how to active esim on Iphone.

Resolved! bought a phone plan and phone incompatible

@CS_Agent Hello! I recently bought a phone plan and my phone is incompatible with e-sim. How do I get a refund/go about a different route to access the public mobile network?

Cannot Activate My New account without a Credit card?

Hi , I'm wondering if anyone can help me, I'm attempting to activate my account but it wont let me without a credit card which I do not have. how can I get past this?

Resolved! Reactive my account

Himy mobile signal says No Service I think I have to reactive my account please advise

Public Mobile - won't take payment

Hi there my services were stopped due to my subscription ending and the message stated all I had to do was log in and make a payment to continue services however your site refuses to take payment from my card and your chatbot isn't helpful at all as ...

changing plans

I already have an Public account at 647-563-2664 and want to change my subscription but it is asking me to start from fresh with a SIM card activation.Please help

Data

I can't seem to submit a ticket to talk to an agent. My question is, if I buy unlimited data, meaning I can't go over, could I tether my phone data to my TV and tablet without Wifi or Internet? Internet plans keep going up. And I have used all the WI...

Address on Receipt

Address on receipt problem. My payment receipt doesn't mention the name of the city (Toronto) in my address

I subscribed to a 5G plan but I'm unable to get the 5G

I followed the steps I seen online to get the 5G via my phone ( Samsung galaxy s20 FE 5G ) I even looked on the website for where the 5G coverage is and I am indeed inside the zone, but I don't have any options to even connect to the planAny ideas fo...

Resolved! Public Mobile on Galaxy S23?

Will I be able to use PM using my S23? Because I've tried using Lucky Mobile and all I get is a notification saying "Unregistered SIM"

Resolved! Public Mobile Internet

I recently saw an add stating Public Mobile will have our now has internet. Has anyone else got this notification? Is it spam?

I would like to Update credit card information

I would like to update my credit card information

Double charges

I only have 1 account on my credit card but for the past 3 months I have been charged 2 different amount, 1 of those months I was charged 3 different amounts. Who do I contact to figure out these charges before I am charged again

Resolved! Recommendations for 4G plan for optimum internet use?

Any recommendations for a plan on 4 G that will give the optimum data for internet use?

Resolved! Switching to a 3G phone

My iPhone was using 4G, but it broke. I don't want a new phone. I have two older Samsung phones that are not 4G capable. I don't use Data, don't beed data, don't care about data speeds, don't need 4G etc. Do I need a special or different account from...

Resolved! SERVICE

Account is up to date. Useage is 2.5 G. Notification rec'd I was at 2 G limit.

phone isnt workin

i have money in my account, it is suppose to come out today but hasn't. it hasn't tried to come out yet but my phone isn't working. pleasee help

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