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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Not getting SMS

I am not receiving any texts or verification code other than from public mobile. Please advise.

Resolved! roming to Eastern Europe

Is there an Add-On roaming to Eastern Europe? I can't connect using roaming to my Canadian number from Bulgaria. Does this option exist? I see only UK, US, China etc. but nothing about European countries.Help is appreciated!

Resolved! Wrong credit card billed

Hello all, I travelled on business to the US last month and paid for the one-time US roaming add-on using my work credit card. I am set up on Autopay and found out this morning that my work credit card was just charged for my monthly bill but I need ...

Service

I paid my phone with payment voucher and my service still not working

Resolved! Can't sign in

Is the main website down or something I am trying to log in to re activate my plan

Cannot acces account

I have been trying to get into my account. I have changed the password several times. Now I need to reset everything if not I am going to try to cancel my public Mobile account.

Portin number to Fido

Hey Guys, I need your help. Unfortunately, my account has been in active and I wish to transfer (portin) the same number to Fido. Fido Says they have sent a request and asked me to wait for an SMS. I have not received an SMS from PM. Please help me ...

$30 Refund requested for US data package that didn’t work

Hello, I am requesting a refund as the full data is still in my account as I could not access it. I am extremely disappointed and frustrated as it would have been handy on our Alaskan cruisejeff

SIM NOT RECD

I HAVE NOT RECD MY SIM CARD TILL NOW AND DO NOT HAVE ANY OPTION TO TRACK THE SAME. REQUEST YOU TO KINDLY CHECK AND SHARE THE TRACKING NUMBER FOR MY SIM. THE ORDER NO IS xxxxx. THE SHIPPING ADDRESS ISxxxxxxxxx

Resolved! how are you, happy mothers day

to all the moms happy ❤ day always ❤ my question is more of a technical issue that suddenly occurred last month my iphone 6 was working Lay's last 3 years here but suddenly found my phone not working and in the end I figured out that my sim card...

Resolved! hi my question is I don't feel secure giving my four digit code on verification

can i use other verification besides my code ? I am able to provide my account number and sim information. I already find verification with text or email sufficient then when i send message sometimes i take longer than 48 hours thats my bad. but...

Plans

Me again…..A couple of months ago, I signed my boyfriend up for the 4G Plan @$35/every 30 days. We were just looking at his phone, and it’s showing 3G. I went into his account, and it’s no longer the $35 4G plan. Looking at the plans that are now ...

Message regarding data used @links to members

Hello. Again I have received a txt message saying I've used 75% of my data. No way. I checked my data usage which said I have used less than 1gb of my 4.5gb on my plan. I did update it and it said the same info, less than 1gb used. I am getting p'd o...

Cannot call a rogers network cell phone custumer

The phone will call everything except to a rogers network cell phone.

Resolved! Recovering a SIM pin/PUK code

How do you recover your sim pin and PUK code ? and unlock your sim pin

how do i private message

Port my number

I'm with Lucky Mobile and am wondering if I can still port my number over even though my account is setup?

Resolved! $15 reward

So if I get the $15 reward it is a discount for every month on my plan?

Resolved! Very low signa

I’ve been with PM for a few years now, and have always had problems with the mobile signal being ver low, and sometimes nil. Just wondering if anyone can suggest anything to solve this problem. It’s becoming annoying when I’m in the middle of an im...

Resolved! $25 Plan

I just signed up a friend and she got the $25 plan which includes 1gig of data. She just got an email that says she only gets 500 mb with her plan/ what’s up?

Resolved! Refer a friend question

If I refer a friend to Public mobile, is that point I recieved only happen once in my next bill or do I recieved the point each time on my next billing cycle as long as that person is still with Public mobile?

transfer phone number

My phone got stolen and I do not have the sim card still. I just want to have THE SAME phone number I had before and just transfer it to a new Sim Card for my new phone. I bought an unregistered sim, but when i put in my number it keeps telling me to...

Cancelling Service

I need service cancelled on this phone before the May 24th billing cycle. Account log in attempts and creating an account are not working. Pin unknown. Can verify account by credit card.

NUMBER TRANSFER TO OTHER NETWORK

I was charged for my prepaid number a day before my number transferred to other network. Can I get refund from Public Mobile and how?

New and improved PM ?

Not a snow balls chance in hell IMHO has it been improved . I can't imagine that most people don't want to come here unless they have a problem . And then to find it so complicated to navigate when you get here just adds to the frustration ... I h...

Resolved! Upgrading Plan

I have been a Public mobile customer for about five years, using the 25-per-month plan, but reduced to around 20+ dollars due to the referral incentive and royalty discount.If I want to upgrade my plan (40 plan), will my referral incentive and royalt...

Resolved! Can't remember my email

Old acct and no emails will work, reset my PW using cellphone number but still won't show my my email. This is so silly, I just want to log into my acct!

Resolved! Help to recover 4 digit pin

Hi,I called 611 and I was asked to provide my 4 digit pin, unfortunately I couldn’t remember it.Can you please help me recover or get it.Thank you so much and have a great day

Resolved! Why am I getting updates to my points account when I never enrolled?

I'm on the old plan... I'm not a member of Public Points. Is PM trying to phish me into joining? Seriously, lay off the spam.

Resolved! US roaming add-on

Can’t make phone calls with the US roaming add-on

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