Community

6-digit code is not sending

Created a new account for my second phone (to replace my landline). I gave two numbers during the account creation and none of them is receiving the 6-digit code so I'm just blocked. The step with the email works but doesn't let me in. What can I do?...

Can’t send phone calls

Hi Everyone,We have 2 numbers on our account. I just updated our credit card info but now only one number can receive and send calls. Any help in contacting customer service would be most appreciated.steve

Everything has changed.

Hi there, I just came back online today and saw all the changes. For some reason I cannot sign into my old community account (koen4224), it only allows me to sign in with my account? Why? Where is the username and password login like before? I don't ...

Previous Community Profile Not Working

I was previously active in the Public Mobile community under the username jordan92.I can no longer log in using the username and password...Does anyone else have this issue? I had to make a new profile along with this new website and migrated system....

Talk limit finished soon

Hi I purchased a 15$/month 100 min talk plan but the talk is ended after 10 min of talk. Who should I contact. Thanks for your help.

Can't Text in US

I have Add-ons for US talk, text & data. Talk works but texts do not come in or go out and I have no data. There is good cell coverage in this area for US phones. Any tricks I need to do on my settings? 

Verification code sent to wrong phone number

Hello! I am trying to activate my new account, but when logging in, I need to confirm my identity via a varification code that I never receive. By seeing the last 3 digits of the phone number it is sending the verification code to, it also seems to b...

Can i activate a sim without the app?

I can’t download the app because i can’t change my app store to Canada 

How do I get unlimited data?

Hello I just signed up on the new $15 250mb plan and my data was cut off but in the e terms it says it's supposed to be throttled to 512kbps, how can I get this change applied to my current plan or so I need to change plans? 

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

Payment

I had auto payment set up on switched plans.  I double payed as I payed one month manually.  I don’t see any credit.  Will I get my one month back or credit.  I assume it doesn’t disappear.  I tried to open a ticket but it’s not working 

New $39/20GB promo

I activated my account yesterday and moved from freedom and opted for $40/15GB package, now today we got this new promos, I wonder if it is worth for me to create a ticket to ask for switching to this new $39/20GB plan? What is the difference between...

Rewards

For the royalty rewards, this year I will be with the public mobile for 6years, I will get be$6 rewards or not?thanks

How to submit the ticket and where to find the ticket submitted before?

WILL I LOSE MY OLD LOYALTY REWARDS IF I CHANGE PLANS

basically the title,i’m currently on the $40 15 GB plan and want to change to the $39 20 GB one. i have $5 in loyalty, would i be able to switch over without having to move to the new PM rewards program?

Voicemail

Can I use another phone call my public mobile voicemail?thanks

Lost Phone

 I lost my phone & sim. I bought a new phone and sim but can not login to my account as it wants me to confirm my identity by entering a 6 digit code which is texted or called to my LOST phone (asking for my husband)

Can't log in to My Account

I'm not able to log in to My Account after the new refresh.I was initially prompted to set up an EverSafe ID. After doing so, I tried to log in but just keep getting bounced back out to https://publicmobile.ca/en/on/ . This is happening in multiple b...

$40/15GB plan vs $39/20GB plan savings comparison

For those who are interested, I thought to share a breakdown of how much a person would save over 25 payments (about 2 years time) if they switched from the $40/15GB plan to the $39/20GB plan. I acknowledge you get more data monthly with the $39 plan...

Ticket ID:57304-398

I had a chat about me being charged $170 a month for 9 Gb . Seems you create new plans without lowing existing customers billing how is this right . You keep overcharging hoping they won't notice? I have been a customer for a very long time an a telu...