Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I don't have any "long distance call" plan package except "free calls within Canada", Am I going to be charged for long distance call made from outside of the country to me?
Picked wrong add on , how can I change it
I have two Public Mobile accounts, one for my daughter, one for me. Both are linked to the same email. I thought this wouldn't be a problem because with my previous provider, accounts were linked to the cel #, NOT the email. So here's the rub: I can ...
Hey Guys,I am new to PM and have a problem. This might be a dumb one. When I registered with PM, I was under the impression that PM would cancel or contact my old provider to cancel my agreement with them, as I wanted to keep my old phone number. I ...
Been trying to reset my password a few times now and it keeps saying that there is an error please try again and I keep trying but nothing happens.
Hello, Public Mobile customer service,I'm a new Public Mobile client, and I recently transferred my number (April 17) from Freedom Mobile. On April 17 I got a message from Freedom asking if I was transferring and I texted "Yes". On My Public Mobile a...
I recently joined Public M. I have the plan that includes international texting and I tried to msg Australia and I am told wrong number. It is not the wrong number as I messaged often when I was with Fido and no problems. Hope I did not make a mista...
I bought public mobile sim and i switched my old number to public mobile. My sim is activated and i can make calls. But i am unable to receive msg and same for calls can’t receive any msg and call. Why please assist me. I am iPhone user.
Whenever I try to phone a specific number, there's a message saying "1B1. The client your are trying to reach is not available at this moment. Please try again later." The other person did not block me, and they even changed providers, and yet this ...
Does anyone know if Public Mobile has an phone number where to could talk live to an actual person (rather than the chats)?
What do i do
Hello,Do we receive a text or notice if our pre-authorized payments are no longer in effect? (My brother bought me an iPhone for my birthday last year setting it up on a pre-authorized monthly payment plan. But said after a few months, I would have ...
My payment history shows that last month, I paid for "15 GB at 4G Speed". My current account, however, is showing "2 GB at 4G Speed" as the selected plan. Did something go wrong with my account?
I’ve tried activating my SIM numerous times times but every time I get a message saying “unable to process your request. Error 837.” Does anyone know what this means?
Are there any live customer support agents available? Trying to cancel the pay as you go plan on my son's lost phone and getting nowhere online.
We just signed on from Koodo not prepaid and it’s been 2 days and our cells have not switched over!Can someone please help?
How do I update my e-mail address?
I want to change my Public Mobile plan from the 5GB at 3G, to the 15GB at 4G. When I attempt to do that, I get this message: "After changing your plan, you will loose your current promotions."Because of ambiguous wording, I need to know if "promotio...
Need to change my email address to have access to update my payment info
I enter @CS_Agent in the 'To' field and it says invalid. I was over billed. I was triple billed for an add-on. I'm unable to file a ticket cause the system doesn't work. I'm getting an error when I try to send a message. Please advise how to communic...
I am in the forum but when I go to my log in for my account and enter my email address and password it says email or password incorrect. I have asked to have password changed but nothing happens and nothing is sent to my email address. What do I do....
H!,I bought a $40 plan. During the activation process $42 was deducted from my credit card but the activation failed. I called TELUS and they removed the issue by restarting the activation process but I noticed that $42 was deducted from my credit ca...
Help please. I would like to download a pdf of my call history for the past month. How do I get a copy. The links to my history do not open when I click on them. Thank you.
I am unsucessful in trying to get into my account. I have a new email addressand I am unable to get into my account to update it because my old email address thats linked to my account dont exit anymore. so frustrating.
I have inserted Sim, registered and payed, restarted phone but am getting no service.
When I add a phone to my cart, and then click buy now, the page is locked in a cycle of continuous refreshes, each time with an extra SIM card added to the cart. My cart the last time I tried to do it was up to over $1000 in SIM cards.
as it states, I need a PUK code
bank cancelled old visa card ; sent me new visa card ; there are some changes present ; how do I change the data here on Public Mobile ?
I recently paid my bill but still aren't receiving text messages.
My whole family is with public mobile, none of us can make or receive phone calls, we are getting different error messages, mine will say I can’t call the US, we are all in Canada, and trying to Call Canada, we all have current active plans with unli...
