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Forum Posts

Resolved! Plan changed but not sure why this amount deducted

Hello ,I have the $25 plan for 30 days. I see en extra 500 MB data is added as a bonus. However I have loyalty bonus $1 and still seeing the autopay bonus $2. in that case my cost should be go down to $22 + tax. However, I got in my card statement @$...

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duferdous by Good Citizen / Bon Citoyen
  • 635 Views
  • 2 replies
  • 0 Bravos

Resolved! no internet connection

Hi there, I have been a customer of public mobile for a few years currently using LG V20 but all of sudden, I have no internet connection outside home from a few days ago. I've checked my mobile network setting and APN and those settings look fine.Ev...

naoyk77 by Great Neighbour / Super Voisin
  • 952 Views
  • 12 replies
  • 0 Bravos

Charged twice

Hi i was charged twice. on the 23rd I autopaid 42.50then on the 24th I wanted to buy more data so I put on another 42.50 using top up, calling 611. When I checked my account balance after to add a GB it said I had ten dollars.I called the bank and th...

pkane by Good Citizen / Bon Citoyen
  • 363 Views
  • 4 replies
  • 0 Bravos

Account reactivation

Hello guys I forgot my password and cant access my account online anymore and cant top up my balance. When i try to sign in it tells me to contact publicmobile to reactivate it but it doesnt give me any contact info. Any clues ? Thanks

Odhina by Great Neighbour / Super Voisin
  • 698 Views
  • 7 replies
  • 0 Bravos

Public Mobile charge but don't have a PM phone number

I tried to sign up for a Public Mobile account in May when they had the 5 Gig bonus and free SIM at Walmart. They couldn't successfully sign me up as the PM web site was not responding. Many people reported the same issue at the time.I just now see I...

Slash5 by Great Neighbour / Super Voisin
  • 537 Views
  • 7 replies
  • 0 Bravos

Help phone number not working

I was already a public customer and I changed my number this morning because I was getting calls from strange numbers. Now my phone is not working can’t call out, not getting incoming calls. Help I needs my phone to work it’s my only phone in case of...

DPBemister by Good Citizen / Bon Citoyen
  • 826 Views
  • 23 replies
  • 0 Bravos

Cannot make any outgoing calls

I am at the end of my rope. Ever since yesterday afternoon, I cannot make ANY outgoing calls, not even to check my voicemail. Whenever I try to place a call, I get the following message from a male voice: "Sorry, we could not complete your call. You ...

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LZSOttawa by Good Citizen / Bon Citoyen
  • 451 Views
  • 5 replies
  • 0 Bravos

USA Texting & Calling Not Working

Hey, my plan includes- 8.5GB at 3G Spee- Unlimited International Tex- Unlimited Talk to Canada and the UStd I frequently travel to the USA and my texting and calling has not been working. I have been receiving texts but unable to send any. I get this...

Emersoncruz by Great Neighbour / Super Voisin
  • 524 Views
  • 7 replies
  • 0 Bravos

Resolved! I need to speak to a real person now!

Ok I’m getting a little angry right now. I changed my plan from the $50 to the $25 special offer. It was to update today to the new plan. I wake up this morning and it has taken $50 from me which was not planned so now not only has myphone bill been ...

Shaniatwa by Great Neighbour / Super Voisin
  • 877 Views
  • 10 replies
  • 0 Bravos

service cut off

Just activated sim card with $40 plan last week. It worked fine until this morning when it suddenly says network not in service data not in service and carrier unknown although it still shows my phone number. ive had nothing but problems with this co...

jsol74 by Great Neighbour / Super Voisin
  • 609 Views
  • 4 replies
  • 0 Bravos

Resolved! data usage/data remaining

Hi everyone,I am trying to see how much data remining and how much I used.I have checked some of the related questions. They all say you can see it in "My Data & Add ons section" or the overview page, and if you cant see it then you have used all you...

mkhochta by Great Neighbour / Super Voisin
  • 1704 Views
  • 37 replies
  • 2 Bravos

Resolved! One time payment when already on auto pay with no current issues

Hi,I am already on Auto Pay, I am having No issues.If I make a 1 time payment to cover 4 months or a year,...............I will run in a Credit, does that mean autopay will stop taking funds during that time ??Will it affect my $2 autopay credit ??Th...

LP1 by Great Citizen / Super Citoyen
  • 346 Views
  • 2 replies
  • 0 Bravos

Resolved! Paying issue

Hi there, i had an owning balance of $132 but i got charged $149. Please tell me how do i get the refund for extra money i got charged.

Parth710 by Great Neighbour / Super Voisin
  • 316 Views
  • 1 replies
  • 0 Bravos

Great Signal!

I used to be with Fido and everytime I was at the elevator or the basement, I lose the signal on my phone and it showed roaming. But ever since I switched to PM this month, I now get good signals on both the elevator and basement! Couldn't be happier...

jordan23 by Great Citizen / Super Citoyen
  • 521 Views
  • 4 replies
  • 5 Bravos

New to PM messaging feature question

Hi When I checked out my plan details, it says I have unlimited international text so does that mean Its unlimited text (SMS) only or is it picture messaging (MMS) as well as text messaging? ??

Dhara by Good Citizen / Bon Citoyen
  • 516 Views
  • 18 replies
  • 0 Bravos

Data not working

Both my husband and I received incorrect messages June 20th saying our plans would be charged. My phone seems fine, but his data stopped working today. When logging into his account, it seems like his data plan has disappeared. There's no info about ...

rcuncic by Good Citizen / Bon Citoyen
  • 603 Views
  • 10 replies
  • 0 Bravos

Update

Please note the following message:Update as of June 24th, 2019: If you were charged $50/mo, when you activated on the $50/mo Ready made plan during the eligible promo dates, you will be automatically credited back the difference and moved to the corr...

selva1 by Model Citizen / Citoyen Modèle
  • 363 Views
  • 4 replies
  • 2 Bravos

Suggestion - Spell Check

Hey, Public Mobile. A feature suggestion for this community....Spell check! Please! LOL

mojorising by Model Citizen / Citoyen Modèle
  • 803 Views
  • 16 replies
  • 5 Bravos

Resolved! Referral credit

HelloI was referred to PM by a friend so I entered his number during sign up process. Then I told my other friend about PM and they signed up for PM using my phone number as referral. So I'm supposed to be getting $10 credit plus $1 every 30 days for...

Dhara by Good Citizen / Bon Citoyen
  • 716 Views
  • 7 replies
  • 1 Bravos

your login has been disabled

Hello, I am trying to log in to my account, but I get this message: "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." Please help me with this. Thanks,

y05505 by Great Neighbour / Super Voisin
  • 397 Views
  • 6 replies
  • 0 Bravos

Data Add-on Billing

I have purchased an additional gig of data two times now both this year and both times I have been charged $33.90 and then $88.14 additionally. I am unsure of what the $88.14 charge is for seeing as how I have been charged it twice now on top of the ...

emvoulgaris by Great Neighbour / Super Voisin
  • 455 Views
  • 6 replies
  • 1 Bravos

persistent voicemail notification

I've been having the same issue as in this posthttps://productioncommunity.publicmobile.ca/t5/Self-Serve/Mysterious-voicemail-notification-that-just-won-t-quit/m-p/115102#M9217but the moderator is retired. I just got a Pixel 3a. I don't have voicemai...

westenra by Great Neighbour / Super Voisin
  • 487 Views
  • 3 replies
  • 0 Bravos

just signed up - data not working

Hi so i just signed up less than 2 hours ago. my phone is working such as texts and voicecalls. however..i cannot connect to the internet. i have turned my cellular on under settings. i have an iphone 4. can someone help??

delrey by Great Neighbour / Super Voisin
  • 647 Views
  • 13 replies
  • 0 Bravos

Plan not working

I have a 15 dollar plan per month. I have logged in my account and it appears that i have sufficient funds and i do not have any payments due. however, my phone calls wouldnt go through. please advice.

noorkhaled by Great Neighbour / Super Voisin
  • 430 Views
  • 6 replies
  • 0 Bravos

Resolved! Puk locked sim

Hey had no service bars before I accidentally locked my sim card on self n now what do I do ugh huh I'm distracted.,

Lazie by Great Neighbour / Super Voisin
  • 727 Views
  • 11 replies
  • 0 Bravos