data issues again

[Mac18]

my data according to my account was to reset back to 100% today. It worked for an hour, then it quit again...this happened all last month as well, super aggravating. what can be done to sort out data problems, I need it for work  =/

[BEER]

Hey - maybe you used all up - how much data is included in your plan?

[esjliv]

@Mac18 if you show data left on your plan in your self serve account, then it should be available to you. 

Try:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• if you put your SIM card into another phone does data work? Now try the sim back into your phone.

[Timer]

@Mac18 

turn off all apps background, and call *611 to check out your usage data.

[NDesai]

@Mac18 Does it show 100% used in your self-serve account? Did you check the data usage in your phone settings to see if some apps used data today?

[dabr · Accepted solution]

@Mac18   There does seem to be a lot of issues with date over the last little while so I would submit a ticket to customer support and ask them to take a look at your account.  Here's a link to chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437