Update Card Information Error

[barbara7]

Hello -

I'm trying to update my card information in: My Account > Payments > Update Card Information

and it's not updating. An error message shows up: "Oops! Something went wrong, please try again later."

I have tried clearing browser cache, using Incognito Mode on the desktop, but no go for a few days. How can this go through properly?

[Timer]

@barbara7 

tried use browser from other computer,and clear cache and cookies and use one page inPrivate mode,

[esjliv]

Well, you tried some good trouble shooting @barbara7 .

This has been like this for a few days? Are you able to try doing this on a totally difference device?

If still issues submit a ticket to CSA for help.  Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support agents=CSA) by clicking here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

OR
2- Private message CSA here (slower method) by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RossN · Accepted solution]

@barbara7 hi if you tried all that 

contact a cs agent so they can update your info for you 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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