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Remove credit card

Michellechilli
Great Neighbour / Super Voisin

I removed auto pay but I cannot remove my credit card info and cancel my plan as I think someone has my phone 

1 ACCEPTED SOLUTION

Accepted Solutions

RossN
Mayor / Maire

@Michellechilli 

hi you need to contact a cs agent to remove a credit card

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a reply edit go into your self serve account and report your phone lost / stolen in your profile

 
 
 
 
 

View solution in original post

4 REPLIES 4

RossN
Mayor / Maire

@Michellechilli 

hi you need to contact a cs agent to remove a credit card

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a reply edit go into your self serve account and report your phone lost / stolen in your profile

 
 
 
 
 

BKNS27
Mayor / Maire

@Michellechilli 

You should also login to your account and go to your Profile then click on Report Lost / Stolen Phone.

esjliv
Mayor / Maire

@Michellechilli wrote:

I removed auto pay but I cannot remove my credit card info and cancel my plan as I think someone has my phone 


@Michellechilli  - if you want to keep your number, you do not need to cancel your plan. You can obtain a new public mobile sim card and swap it with the lost one.

 

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

 

Or, if you want your plan closed, since you removed autopay, after 90 days of nonpayment the account will automatically close, and you will lose your account, phone number and access to self serve.