Account won't show my data usage

[michelleHG]

Hello everyone, my account will not display how much data I have used. This problem started when they switched to 4G. Then the page setup changed and I cannot see how much data I have used. I actually switched plans in the meantime hoping it would reset. It did not. Now I am frustrated that there is no one to call to fix this account issue. Any tips? 

Thanks in adva

[BKNS27]

@michelleHG 

If you switched to 4G, it will take about 48 hours for it to work. 
The new website will hopefully fix all the glitches.

[benfatto]

@michelleHG  Perhaps not an account issue, rather a system design shortcoming. Data counters and usage history is showing for me. Try logging into your account from different browser using a private window. 

[hairbag1]

The fine folks at PM did an "update" to the website recently and unfortunately there's some lingering ...issues.

Clear your cache files, use a different web browser (I use Firefox...works good). Log in using incognito mode.

See if these suggestions help.