No calls or texts

[Sarah26]

New to public mobile, cannot send texts and cannot receive calls?

[BKNS27]

@Sarah26 

If you confirmed to the text with YES then the next step is to power off the phone then swap the old SIM with the PM SIM then power the phone back on.

Please note, your old SIM will continue to work for about 90 minutes until porting is completed.

If it continues to work for about 2 hours then porting was not completed. Then you need to contact a CS_Agent to restart the porting process by private messaging.

[HALIMACS]

Who was your prior service with @Sarah26 ?

Did the account finalize when them? Can you log into their portal (if they have one), to confirm?

Do you have ANY services, whatsoever, with the prior provider SIM card in your device?

These are all things you can check to confirm if the porting was indeed complete and successful. 

[softech]

@Sarah26 I doubt the port was completed, but try reboot phone on e more and text incoming.  if still cannot receive incoming, , call  the team and confirm porting status 

[Sarah26]

Yes I got that text and did it all right just cannot get calls or get some texts 

[softech]

@Sarah26 

did you try to port in the number? 

can you make outgoing calls?

if you have ported in the number, a critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Handy1]

@Sarah26  Did you port a number in on activation ? And reply YES to the confirmation text to port number from old provider ? If so there’s a number for live support then can help re trigger the port request .will send you it private message . As we not allowed to post it here . If you end up needing support here that link also 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437