Refund

[CrisB]

Good morning, I switched mobile providers a couple of months ago and am still being charged monthly. How do I obtain a refund for June and July charges?

thanks

cris

[dust2dust]

Chargeback is when you get the bank to refund you a credit card purchase that you think is invalid or fraudulent. This company still charging credit cards after having successfully fully ported out is pretty much a fraud. They need to feel that pain to make them stop. It's rare, but we see the questions here too often.

[CrisB]

I’m sorry, I’m not familiar with a chargeback. What does that mean?

thanks

[dust2dust]

If it has been well over a month since you ported and all services are working as they should on the new provider then if you have no other business with Telus or Koodo or Public then I would do a chargeback. The company needs to feel some pain when they do this. It's rare, but it happens too often that they need to learn a thing or two about handling customers money. And this is a way for the customer to help them learn.

[CrisB]

• Thanks, I did port my number but still being charged. Issues logging into my account to change anything. Have created a ticket with no response. 

[esjliv · Accepted solution]

@CrisB - just because you opened an account with another provider it doesn't mean you closed your public mobile account. BUT, if you ported the public mobile number to another provider and it ported successfully, then something is up.

Only porting the phone number or being in nonpay status for over 90 days closes your account here.

We are all customers/members like you here. Ways to contact Public Mobile Customer Support (CSA) below if you did infact port your number:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.    Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support. 

[HALIMACS]

@CrisB 

If you DIDN'T port your number out nor remove the auto pay designation, of course they're gonna keep renewing the plan.

Is that what happened?

Would you expect differently?

[BKNS27]

@CrisB 

Did you port your number over to the other carrier?

Or did you pick a new number with them?

Once you port out then your account will be closed and your CC information will be closed.

Contact a CS_Agent to investigate.

[CrisB]

Thanks

[hairbag1]

@CrisB 

start a conversation with CSA ...click this link..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added...ask them to remove your credit card from that account. Unless you port away, PM has no way to know that you have gone elsewhere for cell service.