SIM card lost and forgot the password of public account and the password of my email

[Jodyjody]

SIM card lost and forgot the password of public account and the password of my email. . What can I do to get a new SIM card?

[Jodyjody]

Thank you for your suggestions, that is what I need to do.

[Jodyjody]

Yes, I could not text messages and log in to my email inbox neither. So I can’t do any forgot password either.

[BKNS27]

🎣

[HALIMACS]

No intent whatsoever to be disrespectful here, @Jodyjody, however you probably should think about keeping a written record of this information somewhere, in a safe place.

Where you will remember, of course. 😉

[dust2dust]

Did you use the forgot email and/or forgot password functions? Is it that you can't log in to your email inbox? You can't do a forgot password there either?

[softech · Accepted solution]

@Jodyjody to get a new sim card,  get a Public Mobile sim card from

• local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability ) 
• Amazon.ca:  https://www.amazon.ca/gp/product/B06X9ZGDWG/   (Free Prime next day shipping)
                              
• PM online: https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, message support for help since you cannot access My Account and email

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Jodyjody call around to local Telus Koodo store for availability then .submit ticket with support to help SIM card swap the number for you 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437