Locked out

[jawn_ferroda]

hi,

I lost my phone, which has 2fa to my email, and 2fa to my public mobile.
I attempted to create a new account after buying a payment voucher, but have no way of adding the voucher to either my existing or new accounts.

please help

[BKNS27]

@jawn_ferroda 

You can add the voucher by dialing 611 and enter the voucher number to the existing account.

The system will not allow you to create a new account with the same email address.

Best to contact a CS_Agent to merge the two accounts to avoid confusion in the future.

[Handy1 · Accepted solution]

@jawn_ferroda  Please submit ticket with support 

privrate message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437