Community

Data usage showing different numbers

My data plan is 250MB/month. After using 78.91 MB (showing on my phone), it was shut down, soliciting to purchase additional data. My account page also shows that all data is used up. Don't understand this. Can any one explain? Am I missing something...

5g speed is very slow

Hii recently experienced very slow data. I had 4g and switched to 5g network. Still very slow. Some time can’t connect. Can you please help?

unresolved payment issue

Just received notice that my subscription has been placed on hold due to an unresolved payment issue. There have been no changes in the way I pay this account. Why can't you talk to an actual representative?!

Call not working

Hi there. My phone won’t let me call and the message is that I’ve used all my minutes. I have unlimited calling on my plan though. Can anyone help me?

Can't call landlines

Is anyone else having trouble calling landlines #'s? My phone, my partner's phone, my dad's phone and my daughter's phone (all on their own accounts) haven't been able to dial landlines for weeks now, calling other cell phones works fine! What can we...

Payment

Can my account be activated until Thursday? 

Esim Transfer

My daughter phone will not turn on and I’m trying to activate her Esim on her new phone, is it possible ? I’d like to be able to keep her number 

Nova scotia

How do I get the free trial esim for nova scotia 

I bought the wrong add on

Hi, I am so sorry but I just bought the wrong add on for 1 gb of data for Canada whereas I need it for the U.S.  Can the Canada one be canceled please?thank you

Missing loyalty bonus 1$

Hi there, ive been with PM since 2020 & im on my third year, i should be getting $3 so far in loyalty saving but only seeing $2 could someone help ?

trouble registering with the app

The app will not allow me to transfer my existing phone number. It has already taken the payment out of my account but is frozen when I try to set up my account. How do I get it to work or cancel and get reimbursed????

Cannot select the subscription plan

HiI have created my Public mobile profile, and am trying to purchase a subscription plan. Once I choose the plan and try to log in, I get the message;I heard that Public Mobile is out of service and is shutting down.Please advise on how to proceed, M...

Setting up voicemail

Finally got my account set up, however I can't figure out the voicemail.I clicked on initialize voicemail link and dialed my number, however I can't figure out how to choose my voicemail pin. Help please what am I doing wrong?

I need to speak to a customer support agent.

iPhone stopped reading SIM card

I’ve had my new iphone  11 for just over a year. It stopped reading my SIM card a couple weeks ago. I have had my phone checked with Apple and there is nothing wrong with it except it won’t read my SIM card anymore. I have put my SIM card in my old i...

Will the 35$ Quebec only Plan work in Ontario?

Will I be able to receive calls and messages in Ontario with the 35$ Quebec only Plan? I will be spending a few days in Ottawa.

Can't make calls

I have the $15 3G plan. My phone shows 3 bars with LTE and when I try making a call the call never starts to ring. Other people who have Telus that are in my same location can make calls. Does public mobile get a weaker signal then Telus?

Can I change My sim Card with Esim

Hi, there. I have an unlocked iPhone 14 pro max. I’d like to use esim instead to use a nano SIM card. May I? 

Data

I accidentally purchased 3 gb data for $30.   I meant to purchase 1 gb data for $15.   Is there a way to change this now?  Thank you

Where do I find the payments tab on My Account?

Transferring a number from Public Mobile

Hey! I recently transferred to another career service, my billing date was usually 19th, I paid my first month but moved on the 16th to the other service. So, will I have any owing any bills? 

New home, poor coverage

Hi everyone,We’re in process of moving into our first house and discovered we’re having trouble with signal strength…* Sometimes have trouble getting a call out. * Not sure about receiving, we’ve only been there a short time. * Text messages all seem...

My ported number is stuck.

I can call and use data texts ext... however I cannot receive calls at all. I was told this was an issue with porting my number VIA a text from public mobile. However I need a moderator to help me and fix this issue for me asap!