Community

Resolved! US roaming

with US roaming for ten days am I able to make calls within the USA or only to Canada? 

Resolved! plan was upgraded yesterday, still have no minutes left

Hi, we upgraded a plan yesterday and added $50 to our account, but our minutes are still at zero. This is problematic, especially if our calls are urgent. Any ideas? Thanks, AB

Resolved! Add ons

Hi, I have a $25.00 plan, this doesn't include US calls, and I need to participate in a US call on Aug 31st. I am not sure which add on to choose. Would it be the $8.00 US talk only selection?

Resolved! Error: ER05 "Invalid SIM card"

Hello, I put my fathers SIM card into a new phone and now it's giving me this error: Error: ER05 "Invalid SIM card"Important NoticeYour SIM card needs to be updated for Wi-Fi calling service compatibility. The device is unlocked, it's the LG Stylo 4 ...

Resolved! No call service, but has SMS and Data?

Hi all, Since last evening, I noticed my call service no longer works (both incoming and receiving). When I tried to make a call, it keeps showing ‘Dialing’ and never shows up in the Call logs. When someone calls me, it goes straight to voicemail. Th...

Resolved! changing plans

I want to change my plan but keep getting an error message. I need to speak to an agent but how??? 

Resolved! Receiving calls/text messages

Hi, I can't receive calls/SMS on an OPPO phone.  I have done all the things suggested by Public and Oppo websites in order to fix this (e.g. restart phone, check blocking/forwarding etc.) but it's not working. I can make calls and send SMS so seems t...

Resolved! Number transfers

Hi, me again……I have found a compatible phone, and now mom wants to know if she can transfer her home phone number……I don’t think she can, but just want to confirm.  Thank you again!

Resolved! Im waiting for my old number to be transfer they told me my line supposed to be working but its not

I call the tranfert number  help line and they told me its not their problem Dot know what to do then

Resolved! Promo code

I set up a new account yesterday and forgot to add the 2GB promo code is there a way I can add it now 

Resolved! My billing cycle shifts one day every month

HiMaybe it's a stupid question, but I can't seem to figure out the billing cycle.It looks like each new month it shifts one day so if before I used to pay on a May 2nd, then June 1st, and so on. Now they bill me Aug 28.Every month one day less.Is it ...

Resolved! Phone Compatibility

Hi,My mom is moving into an assisted retirement residence.  Instead of transferring her home phone to her new home, I would like to buy her a cell phone which is especially made for seniors.  So far, all the ones that I have looked at are not popular...

Resolved! Sky Pro_Selfie Data won’t work. APN areas grey and no option to add.

Resolved! Extra 1?

Anyone else's phone adding an extra 1 to outgoing calls? 

Resolved! Out of data? How can I loose 7.5 gb?

Just renewed my plan and same day text saying 75% used then yesterday said 100% used . Checked my phone and everything is good and says ive used 2.52 ? So where the is my data?