Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received a text saying I could receive 2GB of data + 500 free intl. minutes. When I tried to claim it, it said that my account wasn't active. I checked my account page online, and it said my account is active. I had no issues with claiming the firs...
Hi, I lost my phone and I have purchased a new sim card. I want to keep my old phone number. How do I switch or change the new phone number to my old phone number?Thank youRachel
We can’t seem to access my sons account to make a payment it keeps telling me the email or password is wrong
I am unable to see any option to pick a new plan to upgrade my account. I am unable to find a human to talk to and Simon is useless. The instructions Simon gives does not work. This is a crazy difficult site to navigate. Please tell me how to talk t...
Ever since they updated the website I have a hard time finding certain things lol. I received my free holiday data add-on, however I can't seem to find where I can check how much of that promotional data I have left. I clicked on "plan & add-ons" bu...
How do I refer a friend
I changed my account Nov 23 to the 15GB $40 plan. The reason I selected that plan was that I had to temporarily move to another location without Wifi, and I wanted to use my cellphone data for internet access. With 15 GB I should have enough data ...
My account is activated. I have been using my (Alzheimer's) partner's phone, and now have my own. Both have the same email address. Requested retaining my home phone number, but then changed my mind. Now I need PM to issue a new phone number. Logon s...
I need to renew my plan with a good promotion
Hello, my phone does not show me a badge or (red dot) that someone left a voicemail. So i have no idea if i received a voicemail ever, no indications at all.
I would like to be put back on the promotional text list please.
New customer here. Trying to get the area code (604) for Vancouver but all I am offered is (236) and (672). How can I speak to customer service to get that area code? I have already tried changing the number several times using the pull down menus an...
Do I have to do something to use the int'l minutes or does it happen automatically?
I can't send or receive phone calls. Recording is saying "account suspended because of non payment". My account is automatic withdrawal and has been at least for one year or more.
I have a question please :How can I set up my voice mailbox ?
I am presently out of Canada and my phone is turned off. I did turn it back on to be able to access the bonus offer that was offered of 2 GB data and 500 minutes international calling. With me being on Wifi it appeared to work and Public confirmed ...
My Account says I have 20GB of unused data but I am unable to connect to the internet unless I am on wifi. Help please?!
Hello, I am trying to log into my My Account page, but I do not have access to my email anymore (lost it). Can someone help me regain access please. Thanks
If I don't receive message of seasonal spirit, how can I get the bonus offer of 2G data and 500 mins of LD?
why i dont have network on my sim card suddently? where can i contact public mobile
I've tried to reset registered networks, airplane mode, etc but to no avail. I did port my old area coded number if that could be a cause? Should I order a new sim?
I cannot reset my password on my account as the security code does not come to my email address. Can anyone assist, please?
How many days will take after you order a SIM card online to receive it?
I have a change in my credit card, but currently I cannot access my account to make the changes necessary. Is the site down for maintenance? and if so....how long will it be down? I need to make these changes before the 10th.
Hello, I need to submit a ticket to port our my number. Thanks
Over the last few years I have an account that has amassed a number of add ons that were given free. As you can see from the pic below, they rarely get used, as this happens to be mostly a "home" based phone on wifi most of the time. I asked the CSA'...
Hello, I received the text and responded, but I do not see anything added. I had unused bonus data and minutes from last year 2021, shouldn't I see the ones for this year too?
The features offered by Fizz Mobile fizz.ca looks enticing. Many are the same. But the one I really like is that your unused data rolls over to the next month.
Have not received an email regarding the Holiday Bonus; everyone of my family and friends (8 folks) have received the email and most of them have got the text as well. Did try sending YES2 to 4911 and got a reply saying I was not eligible for this o...
I’ve updated my iPhone 11 to OS 16.1.1 and am now unable to receive any calls. Anybody else experiencing this?
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