@dust2dust wrote:
@Grinch- I "manage" three accounts. Previous to the new system we were asked to make sure all of our accounts were email-linked to a community account. I dutifully did that.
So did I
On the first day of the new system I was able to change over one account without very much trouble. I might have done the password reset trick but not sure. I was out of country and that account sim was at home. (for your interest since I think I know who you used to be here...I was in both Irelands and then England).
You are correct. I have had 3 or 4 sets of Community names.
When I got home I went about trying to convert my other two accounts. I got the same problem with the community account as we're seeing now. Add nickname. Nope, that one's already taken. I know. By me. It's mine. With the properly linked email address. Sigh. The service accounts logged in fine though. Just not community.
Poorly done by PM.
I contacted support. They said it could be a couple days. Then I asked again (as we often suggest to customers). That agent told me to put in a new name anyway like a temporary name. Then another agent picked up that thread and said he did it. I was now finally able to log in to the community on both of those accounts and all their history was there. (only one had some history, the only piece of history the other had was its sign up date)
I gave up on it all and decided to just loose my bravoes and rankings. BUT one of them.....all of the posts to to UnModerated. I have been waiting 3 weeks for a solution. Not happy with PM and not Happy with Telus fibre, and the loss of Netflix Channel on Telus optic. hmmm see something common here. At this point I find it hard get involved with something that I did not cause. But I know it is being worked on and hopefully every one will be up and running. I plan to put little to no effort on my behalf to get it fixed, other than a weekly follow up.
I did not post anything with those community accounts. As we see with the OP here, those temporary accounts got changed to Anonymous. Their history will be gone.
EDIT: I cannot post in the Community from my most frequently used device, an iPad Air. When I get to eversafe....all goes blank. And most Telus Apps no longer work for me as well. Every one, not only Telus, expects you to supply the missing pieces, device wise, and a mobile phone number...... so am I supposed to run out a by a $600 iPad???
