Does a port from PC Mobile / No Name mobile requires to choose new PM number first ?

[Zeevik]

That is what I was able to find out searching the community.

No direct port possible ?

i.e. only after PM activation to request a number change to the existent PC mobile number ?

How long does this process usually takes ?    will the original number be still active for the time being and if not how to make sure the existing number is not assigned to someone else in the meant time ?

Thanks.

[Jake49]

Hello Zeevik, I just recently did the process on 2 lines using both methods porting and for another line chose number and then used the app to transfer the still active number. Both worked flawlessly. 1st method I was without a line for a stressful 25 minutes for everything to work. The 2nd method is less stressful cause you have a temporary number that you activate and works. Then use the transfer a number function on the app while the number you are transferring is still active,  takes 20 minutes max for everything to work providing you don't have to play or align any APN settings for Internet or RCS chat if and only those things don't work after 20 minutes. Hope this helps.

Cheers!

[Phil_Adelphus]

@Zeevik  Typically during the account set up you're given the option to take a new number or port a number in from another provider.  To be honest I prefer the first option, make sure everything is working OK, and then go back into the account and trigger the transfer.  In my experience porting took less than an hour but it can take longer.  You have to leave the old provider sim in the phone to respond to a text message authorizing the port.  You have 90 minutes to reply Yes.  Once the old provider's sim stops working you can turn off the phone, insert the Public Mobile sim, and then restart the phone and the transfer should be done.

[hTideGnow]

hi @Zeevik 

best to get a new phone number first and wait for the service to fully activtated.  Then open a ticket with PM support and ask them to help

when ready to open ticket, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hairbag1]

@Zeevik 

you should take a new number to start...then when things are up and running as expected, you can initaite the port of old number to your PM account. Just don't close out your old account until port to PM is successful.

[HALIMACS]

@Zeevik 

If you cannot port the number the traditional way, choose a temporary number, then contact the CSA's as per below to get the number ported.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system by clicking here , then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.