08-04-2022 09:20 AM
I have forgotten the email address i used to sign into public mobile. How can i change my email address?
08-06-2022 07:34 PM
@RMJ you have been a community member for quite some time now. Are you currently in Active or Suspended status?
If in nonpay/suspended for over 90 days, your account, phone number and access to My Account/Self Serve is closed/gone.
Otherwise, as others are saying, only CSA can help you change your email.
You can submit a ticket here with this link for this exact reason: Create or forgot My Account email or password link
08-04-2022 09:33 AM
You could check your various email accounts for the Public mobile welcome email. Usually, when you first activate your account, PM will send a welcome email. Then you can reset your password.
Otherwise, you will need to contact customer service agent to change the email.
Submit a ticket for CSA help.
https://www.publicmobile.ca/en/on/chatbot.
Type: I can't login.
Follow the prompts to submit ticket.
CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).
08-04-2022 09:32 AM
You have to contact customer support as only they can change your email for you.
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.