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Cancel monthly subscription

Beebu
Great Neighbour / Super Voisin

Hi,

I purchased a SIM card for temporary use and would like to cancel the monthly subscription.

However, I do not have the SIM card anymore.

How do I cancel the monthly subscription?

6 REPLIES 6

@Beebu 

if all else fails, get ahold of credit card issuer to stop all future payments to Public Mobile.

You can dial that number and get the renewal date. Then pause the credit card from the evening before until noonish the next day. That will stop the service and it will disappear 3 months later.

Beebu
Great Neighbour / Super Voisin

😞 I can't remember the 4 digit pin

Beebu
Great Neighbour / Super Voisin

I can't login to the account because I can't receive the varification code via text and turn off the toggle.

dust2dust
Mayor / Maire

If you know the 4 digit account pin that it had then you can dial 1-855-4pu-blic and turn off autopay.

Or pause the credit card for the overnight renewal.

Handy1
Mayor / Maire

@Beebu  Log into my account and turn if auto pay like this 

Turn  auto pay  OFF/ON  3 easy clicks

Handy1_0-1687921034508.png

Or message support to remove credit card info right away 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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