NO service since this morning, please HELP

[Wendy888]

Hello there,

I had no service(data/internet, phone) at all since this morning, and when I tried to log into my account. I couldn't find any information and I can't submit a ticket either...   my account: xxxxxxxxx@hotmail.com

Can someone look into and help with the issue ASAP? Thank you!!!

Edit by Dunkman: removed personal information

[Dunkman]

@Wendy888 

As mentioned, need to figure out if your account is active versus suspended. 

You could try to reboot your phone.

Check for any telus service outage:

https://www.telus.com/en/ab/outages

Maybe try the SIM card in another working phone. To see whether service works in another phone. 

[softech]

@Wendy888   if you dial *611 on your phone, does it say your account is currently suspended due to non payment?  you can make a payment on *611 if you know the 4 digits PIN

I assume you have not setup the EverSafe ID to access the new My Account?  If not, you can use your current ide Wendy888 and open ticket with PM or direct message them:

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
              Then click "Contact Us", and click "My Account".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there