Code by text but no access to old phone

[Tracy31]

• I am trying to log onto my account but it sends me a code via text. My phone is destroyed and I I want to use a SIM card to transfer over my account. End to confirm by email but doesn’t give me the option. 

[PBForMe1]

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@HALIMACS wrote:

@Tracy31 

on the verification page, after trying SMS, tap “resend code” and you’ll be given an option to get one by email.

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This will only work if he already created a EverSafe ID, if he hasn't he is locked out of his account because it'll never show the EMAIL option and not even support can help him.

I can't believe that Public Mobile still hasn't posted a announcement regarding this, it's a huge fricking deal that they don't seem to care to address. 

There are going to be tons of people who need a new sim, who haven't migrated to EverSafe yet and are locked out and there's just silence on the issue as far as I can tell. 

[softech]

@Tracy31 

If you have not created an EverSafe id yet, then, you won't be able to create the ID on the new My Account without the a working phone with a working PM sim.  Sending the code to email would not be a choice until a EverSafe id is setup

Please open ticket with support and have them to help in this situation:

1. Open ticket via Chatbot at:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
              Then click "Contact Us", and click "My Account".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS]

@Tracy31 

on the verification page, after trying SMS, tap “resend code” and you’ll be given an option to get one by email.