Cannot log into account. Email OTP not available.

[2502]

I haven't been able to log into my account as I cannot get the OTP by email option anymore. 

[Dunkman]

@2502 

The website was revamped yesterday, so everybody's community account/my account settings was change.  The first time to login, you will unfortunately need to receive a text message (no email option).  Public mobile is working on a fix.  Otherwise, you will need to contact customer service agent.  

https://productioncommunity.publicmobile.ca/t5/Get-Support/Troubleshooting-Help-Issues-with-2FA-OTP-...

You can do some basic account serves by calling 611 on your phone

[kb_mv]

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@2502 wrote:

Thanks but resend code only gives me text  and sms options which I do not have access to at the moment. It was set for email 2FA.

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@2502 I'm with you on this. I had always selected the email option. Hopefully it shows up again.

[2502]

Thanks but resend code only gives me text  and sms options which I do not have access to at the moment. It was set for email 2FA.

[esjliv · Accepted solution]

@2502 - are you able to receive via Text? What happens when you try to 'resend code'?

If you need help with support submit a ticket to contact Public Mobile Representatives (CSA) here: 

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