cancel
Showing results for 
Search instead for 
Did you mean: 

Could not login to my account

Mypb05
Good Citizen / Bon Citoyen

Hi all,

I have recently activated my plan on April 23rd.  I forgot to pay for this month.  I tried to log in to my account to pay online,  but I could not login.  I tried to reset my password too.    Could anyone help me please? Thank you in advance

2 REPLIES 2

BKNS27
Mayor / Maire

@Mypb05 

You can access your account by downloading the new PM app but you need to use your registered email address and password. It seem finicky so you might have to create a new password.

If you are still having problems with accessing your account then you need to submit a ticket on Start a Chat at the bottom of the page.

NDesai
Oracle
Oracle

@Mypb05 Are you not able to login due to the 2FA code sent as a SMS text and you can't get it because you don't have service? 

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

Need Help? Let's chat.