Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Yesterday May 16, I referred a friend that joined public mobile. My refer a friend code did not go through for some reason. I did not get the confirmation for the refer a code. How can I get the friend to have the benefit of the referral?
HiSo is this a contract plan or can I cancel at anytime without penalty. I ask because I have a friend who bought this for there son. He took a class trip to LA and communication both talk and text failed to work. Text saw only 10% go though and phon...
My friend entered password wrong many times so her account was locked since yesterday, how long time it going to be locked? What can she do to solve this problem? Thanks
I downgraded from the $25 plan to the $15 plan two days ago, and it will take effect on the renewal date on the 23rd. Today I saw the $19 1G plan, can I still change it?
My public mobile esim was working just fine, then all of a sudden stopped working, and now my phone won't let me connect to any carrier and I called the carrier and they said the phone isn't black listed and to call public mobile, help pleeeaassee ...
Hey guys, my friend has a Samsung phone and recently ported over to public, her incoming and outgoing calls and data works fine for months now but ever since she switched she can’t receive or send any pics in messages, I told her I don’t see how it c...
I am a new subscriber and looking at changing subscription to the Canada / US plan. My phone is the SM-715W (4G), the specs say it has VoLTE, but when I check PM compatible devices it isnt listed. Can someone confirm that this device will work on ...
Payment was processed twice, but I can't see any subscriptions on my account, and it's still asking to continue activating on my account. Sim is not activated as well.
Hello new activation, requesting number port clearly failed as it's been 6 hours.Unable to log in and do anything as I can't receive or send text messages or calls. So don't receive the text with code to confirm identity. Likely didn't receive the te...
I purchased the US Roaming with 3GB data Add-on this morning. I’m now in the US and have able send and receive texts, but calls to Canada are failing. I’m using an iPhone 6s with the latest iOS. Roaming is turned on and I have 5 bars on the T-Mobile ...
Hi CommunityWhat I just learned is that Public Mobile does not support industry plain and simple - because it is a standard.Just because a user may have a 4G compatible phone - purchased in Canada, marketed to Canadian citizens - on an official compa...
Hi, I'm wondering if the phone plan can can be used in the US and Canada. I live in both countries and go back and forth for school or work reasons. I was wondering if this plan can call, text and the data can be used within both countries seamlessly...
Why is it my last bill I had to pay nine dollars more than previous months . I know you’ve changed your loyalty, but this is highway robbery. It shouldn’t go up that much in one month.
I am currently on a 90-day subscription with auto-pay and receives $2 off each month. With the new point system, is there a matching reward system with the 90-day subscription with auto-pay rewards ?I assume PM keeps all customers previously enrolle...
I can no longer access my account despite already having a subscription. I want to change my credit card but the website and the app is asking me to select a new subscription when I already have one. When I tried to select a new subscription just to ...
