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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13995 Views
  • 117 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25220 Views
  • 183 replies
  • 26 Bravos

Resolved! Outage

Is there an outage in service for Northern Ontario, specifically Espanola? My phone shows NO SERVICE, and I was able to make a call an hour or so ago. There are high wind gusts in the area.

Packy666 by Great Neighbour / Super Voisin
  • 356 Views
  • 3 replies
  • 0 Bravos

Still using $25 plan but charged $40

Hello I switched my plan from $25 to $40 (15GB) plan recently and I was told I will start using my new plan at renewal date, but I noticed I was charged $40(I setup auto-renewal) but still using old plan, can someone help check? 

mlin012 by Great Neighbour / Super Voisin
  • 334 Views
  • 6 replies
  • 0 Bravos

Resolved! Error with promo plan cycle

Hello, I started using PM last month on October 6. At that time I joined the promo 2GB for 12 months. This month when I renewed my plan on Nov 5, the promo plan cycle falsely suggests that I am already in my 3rd plan cycle. This means I'm losing one ...

SallyHao by Great Citizen / Super Citoyen
  • 528 Views
  • 10 replies
  • 0 Bravos

New PM Customer

 I switched from Rogers to PM about two weeks ago and since the switch, I can’t receive phone calls on my iPhone. I’ve tried restarting the phone, resetting all settings, switching airplane mode off and on repeatedly, removing and inserting the SIM c...

KittenM2 by Great Neighbour / Super Voisin
  • 198 Views
  • 3 replies
  • 0 Bravos

Resolved! Port Issue

Received a voicemail earlier that there was an issue with my Port from Zoomer and was given a phone number to call back. I called and the rep was not able to find my number at all.

GaryB58 by Great Neighbour / Super Voisin
  • 550 Views
  • 9 replies
  • 0 Bravos

Resolved! Does the USA Roaming Package Add-on Work?

I am now in the new rewards and kinda wished I never switched , but anyway I have been keeping 15 points just in case I ever went to the USA, I could pick up  the 10 day USA roaming package add on with points.But when you read the community forums al...

Bullet77 by Great Citizen / Super Citoyen
  • 1384 Views
  • 22 replies
  • 0 Bravos

Resolved! No New Numbers Available for TORONTO?!?!?!?!?!

This is getting very very frustrating.Every day there is a new issue.System was down.Unable to activate new lines.Unable to see account info.Credit Cards being denied.Now No New Toronto Numbers. Can somebody please assist?!?!?!?

JUNA1D5HAH by Great Citizen / Super Citoyen
  • 743 Views
  • 9 replies
  • 1 Bravos

Resolved! emails not going to phone...

Hi trying to set up new payment system but PM is not letting me sign into my account. They are sending the code for a password reset to my Samsung s10 but it's not arriving....

Gofiona by Good Citizen / Bon Citoyen
  • 260 Views
  • 4 replies
  • 0 Bravos

Payment

my account has been suspended. Why? I am on the auto pay plan.  I am not happy

Dondot3 by Great Neighbour / Super Voisin
  • 217 Views
  • 3 replies
  • 0 Bravos

Resolved! Fraudulent Charged

Hi,I've been charged by your network, I don't live in Canada. Someone has used my card details. If you could assist me to refund my money back.Thanks 

Faizan25 by New in Town / Nouveau en Ville
  • 324 Views
  • 2 replies
  • 0 Bravos

Resolved! Do I have any Roaming days left?

I put money on my account for text roaming in the US and activated it in August.  I just looked at my account and it says:Unlimited messagesUS Roaming - Unlimited Text (10-day)10/10 Days Left Does this mean that I never used this service to send or r...

OldnRusty by Great Neighbour / Super Voisin
  • 290 Views
  • 2 replies
  • 0 Bravos

Resolved! questioning my data usage

Looking at my account for Nov.3 - Dec. 3, it says I have used all my allotted data for the month already (1024 MB). Looking at my detailed usage, I used about 55 MB on November 3rd, 2 MB on November 4th, and 125 MB on November 5th. Today's usage is n...

OldnRusty by Great Neighbour / Super Voisin
  • 256 Views
  • 3 replies
  • 0 Bravos

Resolved! New reward system

Hi, My friend just signed up as the new register. And he was wondering that he automatically signup up for the new reward system.  Thanks

kaytus by Town Hero / Héro de la Ville
  • 702 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot receive calls after porting in

I ported my number from Freedom over 12 hours ago and cannot receive calls. I have tried restarting my phone multiple times, as well as removing and reinserting my SIM card with no luck. I can still send and receive texts as well as make calls out, I...

sushiroll by Great Neighbour / Super Voisin
  • 798 Views
  • 9 replies
  • 1 Bravos

Resolved! Samsung S22 Ultra

Can't seem to find the compatibility chart.Does anyone know if the Samsung Galaxy S22 Ultra is compatible with Public Mobile 3G plans?

SixRingCircus by Great Neighbour / Super Voisin
  • 413 Views
  • 3 replies
  • 0 Bravos

Resolved! Being double charged a month

I have an account and I am charged $28.25 a month near the middle of the month. But I looked and I am also being charged an additional $11.30 a month at the beginning of the month. I didn't add any add-ons and I can not see how far back this goes. I ...

Wenifred78 by Great Neighbour / Super Voisin
  • 355 Views
  • 8 replies
  • 0 Bravos

Resolved! Want refund or credit for US roaming packages that did not work

I recently returned my home to Vancouver BC from a trip to Washing state and New Hampshire. I was in the US from October 20th until October 31st. During that period, I purchased two $20 Text/talk US roaming packages but they did not work properly lea...

adoronrun by Great Neighbour / Super Voisin
  • 241 Views
  • 3 replies
  • 0 Bravos

Resolved! need to manually top up my account

my plan was due to top up today auto pay wise but a couple months ago i hasd swithced my payment method temporarily , so when payment was attempted it was declined as i had no funds on that card. ive went and switched payment method back to original ...

missbettee05 by Great Neighbour / Super Voisin
  • 317 Views
  • 2 replies
  • 0 Bravos

Payment

I’m set up with autopay and no payment was taken but my service has been suspended.

My2reds by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Resolved! First Nation Status

I was told I can use my status card to remove taxes but I am unsure how to put it in the system. Any ideas?

Kurt123 by Great Neighbour / Super Voisin
  • 487 Views
  • 5 replies
  • 1 Bravos

Resolved! Not able to log in.

When I login to my account it shows "the page is expired ". Why? All credentials are correct. Where is my account located?

juliaribk by Great Neighbour / Super Voisin
  • 297 Views
  • 5 replies
  • 0 Bravos

Resolved! 15GB for $40

got the offer (text 5169) and sent 'YES' text.understand that I will only be paying $40 + tax (even thought my old plan did not have data and was $33 monthly)would like to make this happen earlier than December. can that happen w/o additional cost or...

ElBe5932 by Good Citizen / Bon Citoyen
  • 460 Views
  • 5 replies
  • 0 Bravos

Resolved! Add-On Transfer

Hi all! im just curious if anyone knows whether add-ons transfer to my new plan if i update it? (Currently on Old $40 Unlimited talk and text with 5gb 3g data, looking to upgrade to new version of same plan with 4g) but i have like $200 in unused add...

KronikCole by Great Neighbour / Super Voisin
  • 156 Views
  • 2 replies
  • 1 Bravos

Resolved! no minutes on unlimited provincial plan

Our plan has unlimited provincial calling, however, every time we try to make a call, we are cut off with a voice message alerting us that we have no minutes and must buy an add-on. At $150 for 3 months, this is unacceptable. We cannot reach anybody ...

ThomasCat by Great Neighbour / Super Voisin
  • 691 Views
  • 12 replies
  • 0 Bravos

Resolved! Activate my account

I am new to public mobile and I try to activate with my voucher but it ask for my credit card I don't have a credit card 

Scredit53 by Good Citizen / Bon Citoyen
  • 284 Views
  • 6 replies
  • 0 Bravos

Imei

How can I change me imei #

Marcbell22 by Great Neighbour / Super Voisin
  • 599 Views
  • 11 replies
  • 0 Bravos
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