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Forum Posts

Can't login to update payment information

Hi,My wife is current public mobile customer and she hasn't used self service for two years. Recently he needs to update her payment information since her master card is approaching expired. She forgot the password and also couldn't reset password du...

Thinkapp by Great Neighbour / Super Voisin
  • 563 Views
  • 4 replies
  • 0 Bravos

Resolved! Add-ons

Is there a way of finding:1. Date of an add on being added to my account 2. Order of which add on, by type, will be used first. It is a hindsight on me behalf to have not recorded or looked at my transactions, I know. Access to Transactions is not av...

Resolved! Phone cant receive phone calls !!!

Hi my phone is HUAWEI Mate 30 Pro (it's not on the phone list)I cant receive phone calls at all....my friend called me and it's always busy. BUT I also tried it on IPhone 6 and still couldn't receive phone calls. Please help !

hwang279 by Great Neighbour / Super Voisin
  • 729 Views
  • 8 replies
  • 0 Bravos

Resolved! Reseting password. No email and just says im locked out.

Been trying to reset my password for self serve.When I input my email it just says - Sorry, you've been locked out. Please contact Public Mobile for help.And I of course never receive an email..... (checked junk) So I guess all I can do is contact cu...

SimCard Invalid

Hello,I just bought a sim card and was setting it up. I selected my plan and was going to pay and the page crashed. When I restarted and re-entered the sim card number, it said it is invalid. I don't know what to do now. Can I still use this sim card...

larawash by Good Citizen / Bon Citoyen
  • 643 Views
  • 19 replies
  • 0 Bravos

Resolved! Credit Expiry Doesn't show.

How can i see the credit card expiry on my account. I can't recall if i updated my account with a my new card that only has a different expiry. Does public mobile notify me that my card is expired. This is a very simple account feature that should be...

0461ct by Great Neighbour / Super Voisin
  • 614 Views
  • 6 replies
  • 0 Bravos

Resolved! Sim card unregistered/hijacked

phone and sim card were both bought brand new from wal mart about a year and a half ago. phone worked in the morning yesterday, took it out of my pocket around 1300 to see "unregistered sim card" in the top left corner of the lock screen. can't call,...

omnideuce by Good Citizen / Bon Citoyen
  • 782 Views
  • 8 replies
  • 0 Bravos

Resolved! $15 phone plan

Good afternoon; I recently switched to the $15 phone plan. I see it includes 100 outgoing minutes per month. Is that 100 minutes total or are evenings/weekends free? Just not sure when is the best time for me to make outgoing calls or if it matters w...

shcanomi by Great Neighbour / Super Voisin
  • 846 Views
  • 5 replies
  • 1 Bravos

Resolved! Question: Long distance add-on minutes and regular minutes

I have a plan that allows me to have 100 Canada wide calling minutes. i want to know if i purchase the $15 750 pakistan minutes add-on and if i were to call pakistan using those minutes if it would also use part of my 100 canada wide minutes as well....

SI1 by Great Neighbour / Super Voisin
  • 493 Views
  • 4 replies
  • 1 Bravos

Making a Payment

Hi, I am trying to change my credit card info, however, the manage my cards tab or autopay tab is not appearing. When I put in the info and hit submit it gives me an error saying my bank will not allow the payment. However, there are plenty of funds ...

sherrie by Great Neighbour / Super Voisin
  • 382 Views
  • 6 replies
  • 0 Bravos

Resolved! Autopay date changing

Why does my autopay date get a day earlier every month or two?

JAG1903 by Great Neighbour / Super Voisin
  • 436 Views
  • 4 replies
  • 0 Bravos

2nd month free?

I signed up for the free month but I got charged. It was the flash sale. Who do I contact to fix the problem.

jo709 by Great Neighbour / Super Voisin
  • 549 Views
  • 5 replies
  • 1 Bravos

Resolved! Sim Cards Not working

I ordered 2 sim cards a little while back so that when I was ready to switch to public that I would have them. When I got them and tried to use them, they don't work and I've now wasted 20 dollars. How do I get this either up and running or returned ...

jp1987 by Good Citizen / Bon Citoyen
  • 432 Views
  • 6 replies
  • 1 Bravos

Autopay not working

Hello, My credit card was not charged for my monthly phone bill yet it’s in good standing and I used it today for purchases at retail locations. Could you tell me what is the problem? It’s been working since I joined and the issue was raised today.

Uena by Great Neighbour / Super Voisin
  • 258 Views
  • 3 replies
  • 0 Bravos

Resolved! Samsung Galaxy A10 - Can't receive/send MMS

Hi! New Public Mobile user here! I set up my APN settings as per Simon, the chat bot's instructions and I can't still receive MMS. I also tried what's written on this page: https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-a10 and it'...

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EA73 by Good Citizen / Bon Citoyen
  • 599 Views
  • 3 replies
  • 0 Bravos

APN Not Working for Sony X F5122

Hi, my APN settings, or something else is not working for the Sony Xperia X F5122.The compatibility checker seems to say it's compatible but I did not see the F5122 just the Xperia X. Can anyone confirm or deny? Or have any tips? I've tried adding th...

public_roma by Good Citizen / Bon Citoyen
  • 640 Views
  • 40 replies
  • 0 Bravos

net work not working

why my phone unable to receive and send messages and calls 

Rica1 by Great Neighbour / Super Voisin
  • 291 Views
  • 3 replies
  • 0 Bravos

Data not working

Hi there. I just signed up yesterday and I am finding my data will not work. I have followed all of SIMon's instructions to set my APN up but nothing is working. According to the live chat before I signed up they told me my phone was compatible with ...

Rhonda28 by Good Citizen / Bon Citoyen
  • 345 Views
  • 14 replies
  • 0 Bravos

no incoming calls or texts

My plan includes unlimited incoming calls, but in the last 2 weeks, no calls are coming in and no incoming texts as well . I can make outgoing calls. Please let me know what the issue might be

vmarks1 by Great Neighbour / Super Voisin
  • 382 Views
  • 6 replies
  • 0 Bravos

switch over

hi there i am trying to switch from public to belli did this yesterday i want to know if the IEM will be relase soon now i got aprove with bellthanks hope i cant find out soon

douellet90 by Great Neighbour / Super Voisin
  • 483 Views
  • 4 replies
  • 0 Bravos

Resolved! Data notification

Do you get a text or emailmessage when you are getting close to using your data limit for the month? thanks

Jesss by Great Neighbour / Super Voisin
  • 928 Views
  • 22 replies
  • 0 Bravos

Help please

Ugh frustrating so I activated my daughters SIM card & used my email address for her account I chose a plan added the voucher the plan didn’t go through the pin I added in isn’t working I’ve added two $25 voucher cards & won’t let me log in to see he...

Chelsea12 by Good Citizen / Bon Citoyen
  • 756 Views
  • 23 replies
  • 0 Bravos

Resolved! Site down?

I went to check out the plans for a friend, and this is what comes up when I go to publicmobile.ca: Application is not availableThe application is currently not serving requests at this endpoint. It may not have been started or is still starting.Poss...

dawna by Good Citizen / Bon Citoyen
  • 1637 Views
  • 6 replies
  • 0 Bravos