Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got his one from CPO of PM. I can't turn on VOLTE.
Hello, I initiated the transfer number process a couple hours ago, and I got a text right away from Public Mobile with the wrong ESN etc message. No one contacted me. Please advise how this can be resolved.
I was completing a number transfer, but after a few hours there was a message saying the transfer failed. Am not sure what the issue is as there is no error log. I was reading other posts that it could be due to incomplete porting, but I have never ...
I didn't realize I had to respond to a text message from my previous carrier (Freedom Mobile) to authorize the number port to Public Mobile and now I need to retrigger the port request. I called Freedom mobile and they toldbmebto contact PM to get t...
Hello y'allI missed the 90 mins time to approve for my phone number transfer from my original service provider to Public mobile. I have already issued a ticket but still didn't receive the transfer message from my original provider. Anyone knows w...
My bars of reception is at most two bars if not one bar. Data doesn’t work. I have sent a private message to Public Mobile customer agent but no response yet.
Hi, I transferred to public mobile a week ago. I can make outgoing calls and receive text messages but all incoming calls go to the voicemail of the old carrier. Is anyone else having this problem?
Just purchased a nee plan, activated the eSIM with a new number. I am able to make outgoing calls with the new service but not receiving texts or calls on it. I can sig in to PM but then it asks me to sign in to eversafe and they are sending the code...
recently switched to public mobile for the Black Friday deal. Signed up for the 5G plan, using an iPhone 12, but 5G doesn’t even come up in cellular data options in my phone’s settings. My husband signed up a day earlier, same plan and phone, and his...
Hello all,I need some help or advise to fix the issue I had with both Apple Facetime and iMessage. After porting process was completed, Face time and IMessage don't work with my ported phone number anymore. Only email address can be used with my Face...
Yesterday I received a message on my iPhone saying LTE calls are turned off and since then I have not had any service. I’ve tried everything, resetting network settings, restarting my phone multiple times, taking out the SIM card and nothing has work...
Like what the subject says i feel like everything just doesn't work.I try to login to my account, tells me to set up an eversafe ID which I've already set up. When i try to set it up, they realize that my sim is already in use but can't link my sim t...
Can I transfer calls to another phone number?
Do I actually have to call me voicemail to check to see if I have any new voicemails waiting? My previous companies would have a small emblem on the main-screen phone icon so I'd just have to glance to see if I needed to go inside and listen to somet...
Will the monthly fee be pro-rated if I change my subscription prior to the renewal date?
can I get a simm card for my camera?
This is so terrible. On Nov 30, I transferred from Bell to Public. I received the text and confirmed Yes to the port in request. Then I could make phone calls. However, I could not receive any phone call or text message at all. I thought it was tempo...
This is so terrible. On Nov 30, I transferred from Bell to Public. I received the text and confirmed Yes to the port in request. Then I could make phone calls. However, I could not receive any phone call or text message at all. I thought it was tempo...
I need help
Hi angels!! I need help! I have been in a bit of a depressive slump since it happened so I haven't been able to will myself to write this post, but earlier in the summertime, beginning of June I think, I dropped my phone and it was stolen from me. Si...
Hi I was just speaking with Alex and he has not responded for the last 30mins... I have no access to call and receive calls, text messaging etc... states I have no network since 2:30pm... Can someone please help! I was waiting for a very important ca...
I intend to cancel my plan, close my account and have confirmation that I did it so I can stop any recurring credit card charges. Please give specific instructions how to do this through "My Account" . Thank you.
I have been overcharge 17.25 per months, i quit public mobile and i am still charge on my crédit card. How can i get a refund?7
Why won’t my Eversafe verification text come to my number? I press resend I still receive no text.
I would like to change a phone number with new area code, as I recently moved to Ontario. Is there are any charges for it? How could I do it?Thanks for help
Hello I am new to public I signed up for the 34$/month black Friday plan 40GB 5G unlimited. I just checked the app and now it all of a sudden says I have 29$/month 10GB 4G. Not sure what's going on here? Anyone else have this problem.
Hey folks,Recently we ported two lines from Fido. One of them works well, while the second got stuck. We confirmed the transfer SMS, but nothing happened. Not able to make calls or send texts. The data works ok.We already tried to restart, reset netw...
I bough roaming data add on and went to the US 3 times and the roaming data did not work once. I did the troubleshooting I found but it never worked. It will expire in 4 days and not sure what Public Mobile does about this but it felt kind of ridicul...
I have no notification of new voicemail(s) what should I be looking for? Also dumb question however should I be contacting my previous phone company to cancel service with them or did it happen automatically when I transferred my previous phone numbe...
Since the new go-live of the site, and the requirement to get the app on the phone to complete activation. How on earth (and i'm being extremely polite because i'm cursing like a sailor right now ) are you suppose to activate an older phone (android ...
