Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I can call with my new card however I cannot receive calls , any idea
Hello,I recently changed my public mobile plan online, from a Canada plan to a Canada-USA plan right before I travelled to the USA (on Sunday). For the first half a day or so the calling worked fine, but now if I try to call it hangs up immediately a...
Hi where can I get info in esim install on iPhone 11
active on my account but not working
I have been waiting for 30 days and have not received my SIM in the mail, in addition to having been billed and unable to receive customer support. Please advise how this can be resolved.
It says my phone is not activated
Whenever I try to call someone I keep on getting a message saying “2UT1, all circuits are busy” what’s up?
Hi, Can anyone help me get out of the subscription with Public Mobile?I started creating an account - chose the plan- asked for SIM card to be shipped -haven't received it, it will take 2 weeks to be shipped.In the meantime I changed my mind as other...
Have had several suggestions how to contact a Customer Support Agent but they have so far just ended up in an endless loop of Artificial Unintelligence Blather. This all started by getting to step 6 then subscription not activated.one cure suggested ...
Good cell signal, calls dropped randomly
I just purchase the service on apr 2nd and opted for eSIM and transfer of my current no when I follow the steps to install eSIM it says not installed and after purchasing the services and making payment no email was received as of yet so confused no ...
Hi can I open a ticket my phone is not receiving calls and now my email is not loading
Hi all,I ported my number over to Public yesterday, and all of my incoming calls go straight to voicemail. Calls only work to and from one person. Is there any way to get support with this please? Thanks!
Hi I subscribed to public mobile and the payment went through. Opted for an eSIM and now tried to process the number transfer on the app but it’s not working. Please help.
I can't connect subscription
I need to update my credit card info. The chatbot keeps telling me to go to Payments, then Update card. There is no Update card on my Payments page. There is a Manage Subscription, which leads to a Update Payment Method, but it won't let me input the...
Ok went through the step but used omen my current sim is on and won’t activate didn’t relized need to to do in the free imei and go to support login and all I get is a white screen won’t load anything tried login out everything help
I am trying to port a land line to PM and they say that “ phone number not eligible for port” What could be wrong?
Recently Public Mobile gave me 240 GB of free bonus data. I switched to a cheaper plan so that I would be using more of the free data, but now that my regular plans data has run out, it seems I no longer have access to the gift data. Should I have ex...
Hey everyone!Has anyone else experienced their bonus data disappearing? I had 150 GB, but now it's gone and my other data add-ons are being used instead.Naepalm
Since yesterday afternoon Apr 2 cellphone service in my area (Holland Landing in East Gwillimbury) has been having issues on both my phone and my wife's phone. We could not make phone calls and data is not working. Our neighbor on Telus also experien...
My account is now closed with bell and i cannot receive my number to activate my card. What can i do ?thank youreal begin
Please help! I am trying to purchase and install a new esim on my new device using @Priority esim guide. It says to wait until the esim is done loading but I’ve been waiting for 4 hours now! Should I keep waiting or does anyone know what I should do?
I recently got a few messages from a text group through RCS messaging, and I'm unable to download or read any messages sent in the group. I'm also not able to download photos sent through SMS from other contacts. text messages are fine, but photos, o...
I am trying to transfer my Phone number from Public to Rogers. I received a text and replied Yes. it has been more than 4 hours and still not updating. I found my public is already closed but the phone number has not been transferred to my new carrie...
I forgot my password, and cannot do the email verification since mail.com switched my email address on me. Also my new phone number doesn't work for verification to do a password reset either. I'm stuck between a rock and a hard place. What am I able...
I was in the Phillipines for two months so I turned off Automatic payments. I got home last week and signed in. to see it was still on and I had been charged for the 60 days I was away. I contacted customer support. and they said they cannot refund i...
