Sim card credit

[Meeta]

Hello,

Based on my subscription, I was told that I would get a free SIM card. I paid $10 for the new sim card but have not received my discount/refund yet. Can you please help me with that.

Thank you.

[Neil11]

Had a similar issue when I received my SIM card. You can private message a CS agent and they will help you with ur issue via email responses. You get an email notification when they respond. My agent was very helpful and replied quickly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Sansan]

@Meeta When were you promised the $10 credit for the SIM card? Public mobile is constantly removing and adding this option for free cards.

Who promised you are to get it? Where did you get it from?

Sign in to your account and use the chatbot to create a ticket and ask.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html