Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello AllI am in a very weird situation. I purchased a new subscription and used the eSIM option.I was with Bell and I did the authorization for transfer. The transfer was successful however it doesn't seem that its register with public mobile. Right...
I just upgraded my plan and paid the full amount. Rewards were not deducted. However, when checking Upcoming Payments, rewards are deducted. Will I receive a credit?
Hi,I purchase the plan and SIM card. Trying to active it and transfer my existing number. Nut it said had some problem to transfer my number. Who should I contact to resolve this problem?
I am 1 month into a subscription and would like to change my plan for a new offering. Would I get a pro rated refund on the remaining 2 months of the old plan?
Hello Community, I have been with PM for about 10 months. We have been receiving the Points Back (5% of the plan value) monthly, but the last time we have received the points was November 2023. We have three accounts, mine, my wife and my son. My ...
On my last couple of trips to the US, I've used a roaming add-on with mixed results. I've had trouble getting a decent signal pretty regularly. My usage has always been in Florida which I understand has terrible 2G coverage.I've now purchased the ne...
Hi, I just subscribed last night. My credit card have been charged already (of course) but I don't have any network. Is there a way to speak to someone? Any advice? I already submitted a ticket. I need my phone to work asap. Thanks.
My payment isn't due till the 20th, but I have more money now than usual and would like to add my payment today for next month can I not add time to my phone early??
My plan includes this:"Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada and the US. Data can be used in both Canada and the US.Calls to 411, 511, Reedl...
Is it possible to pause this plan for 4 months? I plan to be out of Canada from May~August. I am also a new subscriber if that matters. Thanks!
https://subscribe.publicmobile.ca/en/bc/activation/plans/50GB-5Gspeed17 If I click "Offer Details" on the homepage it says "for Quebec Residents Only" ??? Not for all of Canada?
bought plan, activated sim, login thru app, pick out number, asks me to confirm my identity thru a verification on the phone number I chose, unable to receive code due to sim remaining unregistered. help please
I thought I have little use of the phone feature (calling, receiving call). In fact, I rarely use it. Within a year, I barely made a few outgoing calls, which I could easily do differently using various messenger apps via Internet. Almost the totalit...
I’m considering switching to the $34 US/Canada plan but have questions. Does that plan still include all the call features: voicemail, call waiting, call forwarding, conference calling, etc? And will this plan allow me to use my phone while in the US...
Hi beautiful people is 3g faster or LTE faster? Speedy wise?
Not sure when upgrade happened but I have not received any calls or text message since Sunday midnight. All the trouble shooting hour after hour. My phone software is up to date and all the other thing like the APN and all the other stuff it asked ...
Mine and my wifes activations have not gone through. we replied to our old providers text 7 hrs ago and our numbers have not been ported and we have no activation. I could not submit a ticket because the form would not let me enter N/A in the sim nu...
Hello,My girlfriend's phone was recently stolen. She is unable to log in to her account because every time she does attempt, it requires the input of a code which is sent to her stolen cell phone, making it impossible for her to log in.What solutions...
I can send and receive SMS text messages but I cannot download/receive or send MMS messages (images etc) . It only started happening today and it worked fine before. I still have data left in my plan. I've tried restarting my phone multiple times and...
Trying to port my number over to PM for the $34 Can-US plan. Entered my credit card info and sim. Went to the App to finish, and entered by phone number and IMEI....Clicked to activate and it comes back subscription not activated. Can I get some h...
I signed up 2 new customers with P B with my referral code , 2 moths ago yet I do not see any credits on my subscription for the referrals , is there any issues here?thanks in advance.
Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling?Thanks all
I have been trying for the last 2 days to get my Aunt's phone working. I was directed one day one to contact the CS_Agent. I did that, but haven't heard back. Does it take longer than 24 hours to hear from them?
I've read quite a few posts with the same complaints, MMS stopped working today for me out of the blue. It worked yesterday. I updated the new APN profile a month ago and everything was good. I double checked the APN now, still good. I have an older ...
Transferred my phone number earlier today, but I am getting SOS message. Please help.Thank you, Kalen
Text Not being able to recivce but sending is good on Andriod, Should to work just however recently stop working , cant get an code text for services. how do i resolve this
Moved to French support
