Hello @SharonMarshall1
If you're using a computer, go into your settings and clear the cache cookies and history. Then restart your browser and try logging in again.
If you're using the app on the phone, go into your settings then applications, find the PM app and clear the cache and data. Then try logging in again.
If those aren't working for you, in the mean time you can purchase a Voucher at a place like Shoppers Drug Mart and then dialing 611 and loading it.
If you still can't log in, you can create a ticket.
To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent
IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.
