Hi I can’t receive any calls and texts

[Eui]

Hi I can’t receive any calls and when I try to log into my app, it requires me to enter verify code by receiving on the phone, which I can’t receive so I’m stuck, unable to reach the customer service …

[Eui]

Horrible customer service. Can’t reach anyone 

[LouiseLee]

Did you just transfer your number? I had the issue when I transferred because I took the old SIM out too early. 

Try: Remove the old provider's sim card from the phone, then to turn the phone off and then back on and to test the calls, the text messages and the data. 

[Neil11]

Ongoing issue for new activations. 

You will need to contact customer service agent to fix your issue.  Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Viikhj]

Having the exact same issue as a new member

[Rastin]

No do not post your number this is a public forum.

You can get the code sent to your email. Under where you would enter the code you will see did not get code click on it to send to email.

You can private message PM here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LouiseLee]

Did you send a direct message to "CS_Agent"? I messaged regarding a number transfer issue and they replied within a couple of hours and had it resolved! 

[Eui]

Btw I’m a new subscriber , should I leave my number here ?