Subscription not Activated

[vinango]

Hi, 

I just recently signed up for a PM account and made the payment but for some reason when I tried to port my number over I got a "subscription not activated" and now I cant do anything else. Its stuck on this page. 

Can someone from PM reset this or help me with this problem?

[Fraulein]

I have the same issue (above screenshot). I have reinstalled the App, rebooted, nothing works. Have a physical SIM but it states: hum something went wrong, we cannot activate please contact customer support.

[hTideGnow]

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@vinango wrote:

Hi just did that it doesnt work

Can you reset the app so I can reenter the information again? 

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hi @vinango 

please message @CS_Agent  here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[vinango]

Hi just did that it doesnt work

Can you reset the app so I can reenter the information again? 

[CS_Agent]

Hi there!
How are you today? My name is Alina, and I'm happy to assist you!

Try to download the PM app and finish the activation there.

Kind regards! 🙂
Alina

Public Mobile CS_Agent
NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log in to the Community to reply via Private Message

[vinango]

Hi, 

Just tried that and didnt work 😞

[vinango]

 

[vinango]

Hi, 

I tired to activate E sim. I have an Iphone 12 pro. 

[softech]

@vinango 

did you activate eSIM or physical?

try this,   

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support by Private message:  

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there