Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered my a SIM card on Feb 28. So it’s been like 13 days. I don’t know who to contact or how to get this resolved since I don’t have a tracking number, just an order number. I really wanted to switch back to this since it’s affordable, but now i’...
I had made a request to receive payment bills and its been almost a month since I made that request.But I haven't received any update or information regarding that.Hi Community could you let me know how long does it take in average to receive the req...
I have money in my account but it did not renew my plan
So I barely used my phone's number for calls at all since I got the plan 6 days ago and it was 11 minutes. I was surprised so I decide to combine the minutes of all of my outgoing calls and it was around 3-4 minutes, so where did that 7-8 minute come...
Hello Team, i am stuck with my public mobile out going and incoming call since last 3 days.i have tried troubleshoot as per moderator but it did not help me.i have raised ticket#Ticket reference number: 33111-520 Please help me to reset my account. T...
Hi, In my friends phone he is getting trouble to make Out going and incoming call. We try to diagnose and turn on flight mode on and off, network selection manual public mobile. It's work for one day and now again giving issue to make call. Text me...
I’ve used up my GB of data for this month but my acct says I still have 720MB of data which I bought as an add on.. but my phone isn’t accessing the add-on data and so internet access and texted no longer works when I leave wifi. So frustrating! Can ...
I needed to update my credit card....cant sign in...changed password....still cant get in... not sure if i have correct info now to get in
Can you only upgrade US data plan one time?
My job has me outdoors in the States where I need a last second phone call that the company will reimburse me for the expenses. So cost is not an issue, but if I understand it correctly you cannot purchase anything last second with Public Mobile with...
Hey i lost my sim card but i have access to my account but when i get activated this number before shopkeeper just put any anonymous email so i am unable to retrieve my number back. I bought a new sim card very difficult to found in market but they w...
I am trying to get my Samsung Galaxy S10 dual sim phone repaired.Model Number: SM-G973F/DSSerial Number: xxxxxxxxxxIMEI (slot1) xxxxxxxxxxxxxxx I have contacted :1. Samsung Canada (1-800-726-7864)2. Samsung Technical Support (1-888-751-4078)3. Samsun...
I’ve been getting intermittent problem making and receiving calls. When I make a call it says some error number and then the number I called is not in service for many numbers, all of them are perfectly working when I call from another phone. Also, i...
Plan is valid yet talk and text are not working.
Hi, FONGO's phone number originated from Fibernetics Corporation: 464D-NSR/1. Is Wireless: no.I signed up yesterday, and my Samsung phone worked with Fongo's interface using PM's (Telus) sim card. However, after 24 hours, my number is still listed as...
I have my iPhone data turned on, it is set on LTE, WiFi is turned off. I reset network settings, rebooted my iPhone, turned phone back off, removed sim card for a few minutes, put sim card back in phone & turned phone back on then tried calls again ...
This should be a relatively simple process however has proved to be impossible. My calling and texting have stopped working on my phone for reasons I don't understand. I'm trying to sign in, however, I forgot my password, and the verification email i...
Hi still waiting for the sim I ordered on March 4 when I am going to get it?I want to cancel my business with you if I don’t receive an answer from yo
Hello fine folks,I've been able to set up a new number on my new phone, but would like to transfer my recently deactivated old phone number. I'm not able to do it here because access is required to the old number. Since I cannot receive texts or call...
I have a plan $40 for 15GB 4G, suddenly it now changed to 5GB without notice. I looked everywhere in Community and realized there were some advice how to resolve issue (with incognito/private window, with refresh button), but it dosen't help me to re...
Hi,I just registered a new sim and account and when I attempt to log in to the site to my account section I get a error webpage thatjust simply says "forbidden"
My phone has not been accepting calls or text and I can't make calls or texts and my data isn't working. Is there a service outage?
Hello, Can you reopen the case above?I replied there, but I'm not sure if it is still open. Thanks!
Hi,There seems to be an issue with my number being transferred over to public, as my old provider is still billing me and I’m unable to receive calls for the last 6 months. Also I signed up during the promotion of receiving a discount but have not go...
Hey all, I was responding to another thread about current plan offers and decided to check self serve before posting in case the plan I was going to recommend had been removed and notice PM has added two more 4G plans and removed one. Alas, nothing ...
Hi all, ----edit--- SOLVED --- I just activated my new SIM card (first time), got the number and paid the plan (40$). Then the website went down. So I dont remember my phone number, SIM card still does not work, did not get any confirmation email or...
How do I set up a "my account"
Hi, since a week ago, i cannot make out going calls unless I add a 1 in front of the number. My public mobile number starts with 416 , even when I dial a 647 numberI have to add a 1-647 for the call to go out. Is this expected ? I also think this i...
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