Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just inserted my new sim card, opened an account and activated my card. When I try to use my phone I get a message "not registered on network". What is wrong?
Good day,I have a son (6 years old) who was recently diagnosed with Type 1 Diabetes. He uses a continuous glucose monitor to track his blood glucose levels. In order to do so, he must have a phone that is connected to the internet. I am looking for a...
I changed my plan today and was charged for the old plan $40 and then $45 for the new plan. For a total of $90. I was not credited $40 for the old plan which had not yet started
I cannot log in even I reset my password like hundred times already… it says email or password is invalid…i want to access my account because i want to change my plan and get my account detail
My current plan cycle started on May 13th but my data limit didn't reset. It still tells me that I used 990MB of my data which is not true so now I don't have data until June 12th. Can you advise what seems to be the problem?Thanks
Last Month I got Iphone Se so far so good , But when i make calls other people say cant her me because of too muchStatic , How do i correct the situation of did I make mistake of getting phone from Public Mobile ?Going to Telus shop in my area is of ...
I manage 4 different public mobile accounts using Gmail alias accounts for my immediate family members and 1 friend... I have been doing this successfully for years and login in is no issue with all my accounts assuming I remember the password. I mu...
I activated my new SIM card, my phone is unlocked, but it won’t connect to the network. Why is this?
Tried password rest many times but still not be able to login.
Hi,I will visit Calgary soon. Just wonder if my phone still can be making calls and using data in Calgary since the plan mentions Canada wide, or buy add ons to use outside Ontario? Thank you.
I've been using Public Mobile since 2015 and now all of a sudden no one can call me. I have not recently changed my phone, my location or anything else - the only thing I did was text YES to a promo which upgraded my plan to $40/month with added data...
Do I still have the $3 loyalty and $2 auto pay rewards if I upgrade my current plan to $40 20gb 4G?
Not directly a Public Mobile conversation
Hello. I lost my phone a couple of days back and am in the process of getting a new sim card but I want to keep my old phone number. Can you please explain how I go about this?
I ordered a SIM card on may 1, still haven't received it after 12 business days. Can someone please tell me when it will arrive?
I've been using the $15/month 3G plan for two years. I thought i'd switch to the $40/month 4G plan to see how it runs, and the internet is about 10 times slower. If I run speedtest I only get 2mbps download. For those using 4G, what kind of download ...
Does public mobile have an option for debit card payment?
When I attemt to place a call,or my husband attempts to call me from his phone....a voice recording says my account plan does not include a US roaming add on.I do not have any add ons and do not want any.So why is this happening?This is my fist prob...
Can i make a payment arrangement
Ordered a SIM card on April 27 haven’t received it yet
Would it be possible to sent an email notification like 7days and 2 days before an account get disabled? Just got surprised out of the blue for my mother in law account I help her manage. E-Mail notification would be very useful.
On April 21 st I ordered the sim and the phone. It suppose to take 5 to 10 business days. Today almost one month later it is not delivered . Please help PUBLIC MOBILE.
I've tested my sim card with another phone and it does the same. My phone has money on it. I've followed the bots advice and it's still not working Please advise what to do.
Hi. I place a SIM online order on May 2, 2023 and received an order number were it says SIM will be delivered within 5-10 business days. Todays is May 16th and I haven’t received my order.
I am going away for a month and a half, i want to pause my service but do not want to lose my number. Can anyone assist me
I’ve lost my phone so I have new phone and number new email new Apple ID so I have no way of cancelling my service or stopping payment last one may 3 2023 please help me
Every time I make a call, my line is filled with static and there isn’t a constant clicking. texts are slow to deliver and I have only one bar of coverage.I’m on the 4G network and live in a major city in Alberta.Anyone know how to fix this?
So apparently, you have to contact customer support through a community private message? What do you do if you don't have access to messages? I can't send or receive. I want to inquire about a refund for a useless roaming add on I bought that didn't ...
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