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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

can the sim card be sent to usa i have not received it yet

I ordered Public on March 3 but have not received my sim card It needed to be sent to the usa Ft Myers but did not get here is that the reason I have not received it yet.I responded to an email twice with no response. If the problem is that i...

Update credit card

Resolved! Account placed on hold due to disparity in credit card details

Hi! I placed my account on auto-pay but unfortunately had issues with my credit card so had to get another. When the system tried renewing my payment and couldn't due to the change in my credit card details, my account was placed on hold and I have b...

Resolved! What is my phone number?

I happily changed my phone number to an easier-remembered one. But now in my account I see the new number while on my cellphone is the original number. I am now sadly asking WHAT IS MY PHONE NUMBER NOW?Nobody there or anywhere! Hahahahawho can help?

Imsg not working

Hi everyone, I recently got an esim and plan with public mobile, and now my imsg isn’t working. It’s turned on in settings and I tried resetting my phone, but no luck. Anyone else experienced this before?

Resolved! New customer

Hello,I am a new customer transferred from Roger’s on March 16.I am trying to log into public mobile app but I could not receive 6-digit code sent to my phone xxxxxxxxxxxxxxxx for identification. I am using eSIM card and I can make phone call or send...

Resolved! Not receiving incoming texts and calls, but able to send texts and make phone calls outgoing

I just recently transferred my number from Fido. I am connected to the 5G network and I'm able to send texts and make calls, but when anyone tries to call or text me back I am not receiving the texts or calls. I need help, my work is unable to reach ...

Can't access my account

I can't access my account and I want to cancel before payment comes out. Help!

Resolved! International travel

I'm considering PM but cannot find any roaming packages such as are typical for me traveling outside Canada & USA like Caribbean islands, South America or Asia where I frequent... so if needed I can phone within that foreign country or phone back to ...

List of referrals in new app

Where do you find your list of referrals in the new app?

New Reward program will put PM in risk

Resolved! Subscription

I accidently set up another subscription part ways how can I delete it please help me

Resolved! Changed Number in app, No service 96 hours after logging Support request.

Good afternoonIs it normal to wait 96+ hours for someone from technical to actually take a look at your logged issue? Just trying to get this fixed so I can go back to actually making calls and using my data.(I did try the SIM in 3 different phones, ...

Please fix my internet

Internet isn’t working on my phone. So I thought I ran out of data and bought add ons and still doesn’t work. I NEED help

Portal In

Hi,I just recently signed up with Public mobile. I had my previous account with Fido and wanted to keep my number. I already contacted Fido and they had allowed my number to be portaled to Public mobile. However I haven’t received a text for the conf...

service

can not receive or send pictures by text since I joined PM on Friday march 15 had no issue with other service provider koodo my android phone is 2021 WHY ?

Have not received my sim card

Hi there,I bought a sim card and a new plan on March 4, 2024 and I havent received my sim card yet. It still says "processing" but it says it should have been delivered March 13th. Can someone provide me with an update?Thanks,

New Point System

How will the bonus data be added to existing accounts. And will all bonuses such as referral and loyalty no longer exist?

Cancel plan for a deceased person

My son died from a heart attack. How do I cancel his plan?

Will my phone work in Mexico?

Travelling soon. Will my minutes or data work in Mexico?

Resolved! Wrong phone number

We have picked the PM number from the list and after short time we have found that it belongs(ed) to the criminal.We are receiving calls from police, court clerk and many collection agencies.Can we get another phone number?

USA plan did not work in USA

Bought USA, 180$, 3 month subscription. Lucky if I saw more than 1 bar on my phone. iphone7. Every call dropped out after max 5 mins. Google maps often wouldn’t work. Did I mention I was travelling?! Had serious credit card problem that took days to ...

Change

Understanding the Public Points™ ProgramWhat is the difference between the old Rewards Program and Public Points Program? What do I keep? What do I lose?For detailed comparisons and what changes to expect, please refer to our current help articles.Ho...

Airplane mode no call history

Is it normal for there to be no call history when your phone is on airplane mode? The only way I know someone called is if they left a vm.

Resolved! New reward program

Hi! Just wondering what is the benefit of the new program and what is the disadvantage of it?? I don't have lots of points. I care about the referral rewards that I have (which is no change) but what about the future referral?? Yearly and royalty...

Calls

i am unable to receive calls and texts messages since yesterday.

Resolved! Paid but suspended

Hi,I have new account for public mobile.but I had to reactivate to the old account today so I paid this morning the cheap one on my phone.I can see the new subscribed plan on my phone. But I can't take the text from CRA.The website also says my accou...

Voicemail notification

Hello, Went on vacation 2 weeks ago so phone was in airplane mode. Prior to going on vacation I was receiving vm notifications but since returning and resuming normal service no notification has been received. I have an iPhone and the live vm is tog...

Data usage

I live in BC but am traveling in the US.My US add on plan is 3 GB. My base plan is 20GB. Im getting data use warnings that I've used 2.27 GB. What should i do?

US roaming

I have a 50.00 is talk text pkg and want to add US roaming. What’s the difference between 250MB and 1 GB and 3 GB?

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