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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27220 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39218 Views
  • 185 replies
  • 29 Bravos

My phone will not work

I can't call out or noone can call in because it says I do not have an active account.  I have not missed any of my bills, it automatically comes out of my account.  

JTKT by Great Neighbour / Super Voisin
  • 736 Views
  • 5 replies
  • 0 Bravos

Resolved! Help

I need a PAC number so I can transfer my account with my same number

Dayella by Great Neighbour / Super Voisin
  • 543 Views
  • 3 replies
  • 0 Bravos

Dropping calls & group texts not working

Recently my Motorola G 7 Plus has been dropping calls and not getting group texts plus losing signal. The calls drop and then a message appears saying no cellular service available, the group text appear as individual messages to download but they do...

Mick34 by Good Citizen / Bon Citoyen
  • 1241 Views
  • 13 replies
  • 2 Bravos

Resolved! HELP

I have changed my login id and password due to no longer having access to my login email.I cannot access my account.My community password also did not work and my attempts at resetting it failed.I had to create a new login, this one. I have two possi...

Kate_mcc_mtl by Great Neighbour / Super Voisin
  • 663 Views
  • 4 replies
  • 1 Bravos

Resolved! US Roaming Add On

Why did they change the US roaming package to 15 days from 10 days? Most Canadians probably travel to the US for about 7 days or less. 

Gerry_P by Great Citizen / Super Citoyen
  • 1631 Views
  • 13 replies
  • 1 Bravos

Refund

Hi,  I have purchased a new PM sim card and dollar 15 plan yesterday.  Right after I purchased my 15 dollar plan,  I thought I need unlimited minutes.  So I purchased a 25 dollar plan.  (I thought when I change my plan I only need to pay the addition...

Mypb05 by Good Citizen / Bon Citoyen
  • 610 Views
  • 5 replies
  • 1 Bravos

Rewards portal down?

Hi.  I am fairly new to public mobile.  Wanted to check my rewards and I get an Oops message saying the page is not available.  Anyone else having this issue? April 24, 2023

dewong2008 by Great Neighbour / Super Voisin
  • 446 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting number to telus

I tried to help my mother port her number from Public to Telus. The Telus agent said that is not possible since public is a subsidiary of Telus. Really? So I can never move over to Telus? Anyone heard of this?

Waffles822 by Great Neighbour / Super Voisin
  • 2496 Views
  • 8 replies
  • 0 Bravos

Need help

I can’t not get into my count have already reset password three times 

Jas5 by Great Neighbour / Super Voisin
  • 411 Views
  • 3 replies
  • 0 Bravos

Cancel an account

Anyone know how to cancel an account I can’t get into anymore? My son lost his phone and I can’t into his email for the 2 step verification to work, I don’t want to have to get a new bank card because it’ll keep charging me for that account 

Jennifer17 by Great Neighbour / Super Voisin
  • 366 Views
  • 2 replies
  • 0 Bravos

8UV8 -- Your call cannot be completed as dialled

I added 1000 minutes for calls to the US a few days ago. I tried making a call today to a friend in the States and received the above automated message. Does anyone know what the issue is? I'd appreciate any assistance you can give. Thanks! 

SM-on-VI by Great Neighbour / Super Voisin
  • 909 Views
  • 7 replies
  • 0 Bravos

Email address not working

I have been trying to renew my subscription but every time I try entering my email for logging in it keeps saying incorrect email or password. I have already done a password reset. Any suggestions 

sarthakrawat by Great Neighbour / Super Voisin
  • 786 Views
  • 9 replies
  • 0 Bravos

Porting number issues

I ported my number from Telus to Public last night. During the sign up process everything was a success. And when I sign into my account on Public Mobile it says my account is active. But when I sign into my Telus account it also says its active. I'v...

khosa72 by Great Neighbour / Super Voisin
  • 375 Views
  • 2 replies
  • 0 Bravos

Resolved! A call I did not make

I just checked my usage data and my phone just made a 36 minute call to 226-580-4001 while I was literally on my phone asking a question on this forum. Odd coincidence. This is only my 3rd day as a customer. Why is this happening? 

maerom by Good Citizen / Bon Citoyen
  • 1057 Views
  • 5 replies
  • 1 Bravos

Resolved! Billing reminder texts

Do we receive a billing reminder texts from 611 so we don’t forget to pay? I opt out of auto-payments because I prefer to do it manually. Thanks! 

maerom by Good Citizen / Bon Citoyen
  • 608 Views
  • 3 replies
  • 2 Bravos

Older PM phone number

Hello, I was using another PM phone number last year and now I got a new SIM card and a phone number was given after activation. Is it possible that I transfer my inactive phone number to my current plan and use it?

onatbora by Great Neighbour / Super Voisin
  • 371 Views
  • 2 replies
  • 0 Bravos

Resolved! Never got credit

When, I made my public mobile account I added my friends refer code but I never got the 10$ credit. 

riluraj by Great Neighbour / Super Voisin
  • 550 Views
  • 3 replies
  • 0 Bravos
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