Phone number not eligible for port

[WatPaul]

I am a new customer trying to get things set up.  When I try to port my existing phone number to Public, I receive an error stating "Phone number not eligible for port".

[softech]

@WatPaul 

226-868-xxxx are set of numbers owned by Telus originally. There is no reason it cannot be ported into Public Mobile, which is owned by Telus

you can message support agent to ask them to confirm.  They might advise you to get a temporary new number first and then message them for manual porting after. But please check with them first by direct message: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[WatPaul]

I am trying to port the number from Cityfone not Koodo.  Area code is 226-868

[softech]

@WatPaul 

we can try to figure out why it is not eligible to port if you provide us the area code and the next 3 digits

[computergeek541]

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@WatPaul wrote:

I am a new customer trying to get things set up.  When I try to port my existing phone number to Public, I receive an error stating "Phone number not eligible for port".

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Not all phone numbers can be ported to Public Mobile, specifically when the phone number is from certain cities.  Which city is your phone number from?   I believe that tthe not eligible message would also be displayed if trying to port in a prepaid Koodo number, in which case a Public Mobile customer support agent would need to becontact to start this number porting request.

[computergeek541]

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@Handy1 wrote:

@WatPaul  First check to see if the number can be ported here 

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

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I believe that the Koodo check would simply return the same error message. 

[Sansan]

@WatPaul  you download the Public Mobile app and ported your number? Yes, not all numbers are eligible, however most times you receive that message when it is already completed. 

Did you get and replied a text from your previous carrier confirming the port?

Restart your phone to see what shows up.

If still same check eligibility here and if your number can be ported, contact Public Mobile through the link below to look into it.

https://secure.koodomobile.com/checktransfereligibilityparrot/default

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Handy1]

@WatPaul  First check to see if the number can be ported here . If it can the number has to be active with old provider to port the number also 

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do