text messages are not working after porting my number to public mobile

[EraBansal]

hi, today i have ported my number to public mobile. my old service provider was Freedom Mobile. 

my number was ported successfully but i observed my text messages are not working. I am not able to send or recieve text messages

please look into it on priority.

[Rastin]

There was a new post about texting problem give it a try and let us know if it works

https://productioncommunity.publicmobile.ca/t5/Get-Support/looks-lots-of-people-have-texting-issue/t...

[BKNS27]

@EraBansal 

There are issues with SMS for new activations so click the Chat bubble and type in Submit a Ticket for an agent to fix the texting issue.

[Dunkman]

@EraBansal 

Known issue with texting issues for new customers who ported their number. 

You will need to contact customer service agent. Click on the chat icon on right lower corner of website and follow prompts to submit a ticket. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

[hTideGnow · Accepted solution]

hi @EraBansal 

Yes, if only SMS an issue, it is a PM system problem with new activation.   Voice, data both work but just SMS is the problem.  And with the SMS problem, it will affect account verification.   PM is aware of the problem and can only fix the issue one account at a time.   

Please submit a ticket with CS Agent  by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437