Account pin and number verifying

[Jess1995]

my number is stuck on verifying for close to 24 hours now and I’m not able to use the number for my iMessage/Facetime. I also don’t know how to find my account pin. Any help is appreciated 

[Jess1995]

Yes I can receive phone calls and my data seems to be working 

[hTideGnow]

hi@Jess1995 

but your phone is working for voice calls and data?

Yes, if only SMS an issue, it is a PM system problem with new activation.     PM is aware of the problem and can only fix the issue one account at a time.   

Please submit a ticket with CS Agent by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[softech]

@Jess1995 

PM is having problem provisioning text capability for new activations.  And since you are an iPhone user,  iMessage activation by phone number will also be impacted without a working SMS. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support by messaging CS Agent here: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there