Locked out of my account

[John246]

I’m locked out of my account and my service is not working

need some help 

who do I contact??

[BKNS27]

@John246 

We are members like you so only a CS_Agent can help you access your account.

You didn’t need to open another account. The agent can help you with your first account.

[John246]

Is there any information you need from me to look at my account? 

[John246]

Auto pay 

I have no service and it’s just SOS now 

I’ve tried even opening a new account and having a new number. 
It’s still not working 

Any thoughts? 

[BKNS27]

@John246 

Are you on AutoPay or are you paying your monthly bill (30 days cycle) with vouchers?

Call 1-855-4PUBLIC to check your account status. If it is not subscribed/active then you need to make a payment. 
If it is active then check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map 

If no outages then contact a CS_Agent by simply clicking on the Chat bubble and type in Submit a Ticket for an agent to investigate the issue and access your account.

Staff hours are 9:00am to 10:00pm EST.

[Handy1 · Accepted solution]

@John246  

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437