Can someone help me get the 3rd month free??

[JDR16]

Hello 

can I get a PM to look into my account and verify why I didn’t receive my third month free??? 

[hTideGnow]

hi @JDR16 you should get a credit couple days before your 3rd month on your My Account 

if you are sure you didn't get that, PM support can help.  

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[TheSterlinger]

@JDR16 so you don't see Available funds in your account for the amount of your plan? When did you sign up? Did you make any changes to your account during that time? 

If indeed the 3rd month has passed and you didn't receive the credit for the 3rd month use the chatbot to create a ticket and explain.

Or

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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[BKNS27]

@JDR16 

We are all members of PM like you so contact a CS_Agent directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@JDR16  Did you change plans since first joining ? Did you enter promo code when you activated ? . If you changed plans that could effect that promo and if you didn’t enter the promo code for that specific offer in activation could be why . But we are just customers like you here trying to help you would have to reach out to support and ask them to investigate for you unless you changed plans since joining and that’s why and now you know otherwise 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage