Password don't work.

[Trevorwiseman]

Password don't work and i can't reset it. Help. My daughter's phone broke. Im going to be paying for an account i can't use. 

[Milk]

Passwords are case sensitive - since you know the password then make sure you pay attention to upper case and lower case letters.

[Dunkman]

@Trevorwiseman 

The website is finicky. 

You can try to login with a different web browser, clear cache or incognito mode. Or try a different device. 

[softech · Accepted solution]

@Trevorwiseman   

if the phoen just 'broke" and not lost, take the sim card out from the boken phone and put it in another phone (like yours).  Your can then login My Account by asking the 2FA code sent via SMS and you login My Account that way

But if phone was lost, no other way to get  into email address, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there