Incorrect IMEI during activation

[rrbudd]

Hello I am switching providers to public mobile and during the transfer an error occurred with typing in my IMEI number wrong as PM is saying that they tried porting and failed. Do I need to call assistance to have them re-port the number?

Thank you for your time

[nathujar]

Did it end up working for you?

[softech · Accepted solution]

@rrbudd   It is better to provide the account number of the old provider to avoid problem with Porting

And no worry, there is a number to call to talk to live support.  You can call them and provide them the correct IMEI or account number, they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[computergeek541]

---

@rrbudd wrote:

Hello I am switching providers to public mobile and during the transfer an error occurred with typing in my IMEI number wrong as PM is saying that they tried porting and failed. Do I need to call assistance to have them re-port the number?

A ticket needs to be opened using the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html.  If possible, use account number instead of IMEI.