05-21-2023 04:46 PM
Presently in n the USA for a few days bought add-On for roaming. I can make and receive calls but my data is not working, unable to browse online
05-21-2023 08:35 PM
05-21-2023 05:42 PM
@danglin67
Did any of the suggestions work? The community members here are very helpful and knowledgeable 😊
05-21-2023 04:55 PM - edited 05-21-2023 04:55 PM
Also confirm that you may not have purchased a ‘talk and text’ only bundle versus a ‘talk, text and data’ bundle.
It happens.
05-21-2023 04:52 PM
@danglin67 Make sure your phone has data roaming turned on , make sure your connected to T mobile and reboot your device … if you end up needing to contact support because it doesn’t work entirely you can ask for a credit
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )
05-21-2023 04:50 PM - edited 05-21-2023 04:56 PM
@danglin67 wrote:Presently in n the USA for a few days bought add-On for roaming. I can make and receive calls but my data is not working, unable to browse online
Make sure turn data and roaming on.
Add: make sure the US add on is include data.