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Data not working in USA

danglin67
Great Neighbour / Super Voisin

Presently in n the USA for a few days bought add-On for roaming. I can make and receive calls but my data is not working, unable to browse online 

5 REPLIES 5

DDM69
Deputy Mayor / Adjoint au Maire

@danglin67 
Did any of the suggestions work?  The community members here are very helpful and knowledgeable 😊

 

HALIMACS
Mayor / Maire

@danglin67 

 

Also confirm that you may not have purchased a ‘talk and text’ only bundle versus a ‘talk, text and data’ bundle.

 

It happens.

Handy1
Mayor / Maire

@danglin67  Make sure your phone has data roaming turned on , make sure your connected to T mobile and reboot your device … if you end up needing to contact support because it doesn’t work entirely you can ask for a credit 

Getting support / submit ticket

 

  • Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

 

Or while your already here and logged in the community

 

  • you can send a private message   To CS_Agents by clicking here.

 

  Watch for reply top of page to the

   Right ( envelope image )

 

hycm53
Deputy Mayor / Adjoint au Maire

@danglin67 wrote:

Presently in n the USA for a few days bought add-On for roaming. I can make and receive calls but my data is not working, unable to browse online 


Make sure turn data and roaming on.

Add: make sure the US add on is include data.

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