Unable to receive call or call other people

[ZJxyo]

Can I please have someone to take a look at my number?

I checked the account page, paid on time and the text service is working fine. 

I tried calling *611 according to the voice message, it automatically cancelled after a moment.

The error code is 8uv1.

[ZJxyo]

Problem solved.

Thanks you sir!

I played with it for a while and turns out one of the sim card slot is broken.

[softech · Accepted solution]

@ZJxyo can you check My Account again using Incognito mode and confirm again if status is active . This assure you are checking the latest status and not cached info

and try if any of these works

• reboot your phone once.  
• reseat your sim card (Power down the phone, take sim card out for a minute, then put it back and power up)
• change your Preferred Network Type or Network Mode on your phone to 3G Only (or WCDMA)
• if you have another phone, put your sim card in that other phone and test
• use your phone in another area, it could be a local network issue