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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number not Registered

Hello,Last week and today, been getting calls from my local area in Montreal. I missed the call and when I go to call back I get number is not assigned, please check the number, is this a scam? Something else? How to stop it? Thank you

Activating YouMail

I am trying to link YouMail to my Public Mobile number. According to the activation process in YouMail, I need to ask Public Mobile to remove voicemail from my account, and I need to confirm that I have Conditional Call Forwarding.

Resolved! 5g coverage & hotspot question

I'm thinking of upgrading to the 5g /100Gb/$50 plan from my 2.5Gb $35 plan. Not just because my plan is out of date - I have a seasonal property with an expensive Bell wireless internet subscription, and I'm thinking I can save some money by using my...

Reactivating old number

Hello all,I have been using Public Mobile for several years without a problem. However, I have been out of the country. Last Christmas, I was able to reactivate my old account with some troubleshooting and regain access to my old number. This Christm...

Subscription Ended

Why does my account say my subscription ended?

Unable to enter credit card information to buy esim

I cannot click the credit card number box when trying to buy an esim. I have tried on multiple different browsers with the same result.

Resolved! Any promotions for CA-US plans for rest of Canada?

I have been looking for promotions this season for CA-US plans.. only QC has, how about for ROC?

Resolved! rewards vs public points

I'm on an old 3g plan, and have some monthly reward reduction for referrals, years a customer and credit card payment. I'm thinking of moving to the 5g plan on sale now. Questions:Will I loose my monthly reward credits?Will I be forced to move to the...

Older phone - iPhone 8plus - What plans?

What plans can I get for my iPhone 8plus? Can I get a 5g plan and just use the networks compatible with my phone?

Christmas gift

Will public mobile be offering a Christmas gift this year as they have in previous years?

Lost phone, cannot receive OTP code

My phone was lost, I cannot log in to Eversafe ID because I do not have the physical phone to obtain the OTP code, and it does not give me the email option (I believe when I first registered I did not put in and email address and hence why I think I ...

Activation did not go through

Esim activation did not go through and I was instructed to contact public mobile. Unfortunately, my other account has been terminated so Now I have no service.

Where is the 5G network?

Hi, I have updated my monthly plan which include 5G network and came effective 2 days ago. I restarted my iPhone 12 three times, I went to network, I still can only see 3G and LTE network selection.My question is how do I enable 5G network?I know iP...

How can I earn more point as I need to buy roaming pack

Resolved! Receiving calls

Hello,Can I receive calls from Canada while I am on vacation in Europe ? Thanks

Is Public Mobile getting a US & Canada Plan?

I see Freedom Mobile has added US coverage to their $34/30GB plan (https://mobilesyrup.com/2023/12/14/freedom-34-30gb-5g-gets-canada-us/). For anyone regularily corssing the border, that looks quite tempting.Will Public Mobile follow?We currently hav...

Number not transferred

I just moved from another provider. I asked to have the number transfered but for some reason apparently they didn't and now my subscription with the old provider is canceled. I can call and have data but if someone tries to call me they get a messag...

Roaming

I changed my plan to a 50GB within Canada and the US Data at 5G Speed plan. Unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging.I want to know if I need to turn on my roaming on my phone when I a...

Int'l & Canada Minutes

Hi there,My plan is limited to 100 minutes (100 Minutes Canada-Wide Talk), and I am planning to buy Int'l LD minutes, say 500 or 1000 minutes. How that will work out? Will I be able to use the LD International 500/1000 minutes in full? Or Will I be l...

Resolved! Rewards not being credited

I reimbursed some of My Rewards in August for 2 x "$15 Bill Credit" yet they haven't been credited toward any of my charges. Why not?

Porting over from existing provider

Hi. I am trying to port over from an existing small time provider. They have not given me my account number yet and are now asking me what my sim card numbers are. Why would they need my sim (or esim) numbers ? Thx.

Website and app won't let me log in to my account?!?

As stated I can't log in anywhere. Any help is appreciated.

My phone is compatible but I cannot instal e-sim

I cannot instal the e-sim on the public mobile app although the phone is e-sim compatible.I have done my due diligence in veryifing it's compatibility prior to purchasing the plan.The purchased is completed but I am not able to use the services. Plea...

Resolved! Transfer my current phone number to another carrier

I lost my phone with public mobile. But I got a new phone from another carrier. I want to transfer my public phone number to my new carrier. I tried to chat on line to get help to create and submit a ticket, but I was not able to because I was direc...

Resolved! SIM card

My public mobile sim does not fit in the sim holder in my phone

Ever safe ID

I can’t receive access to my eversafe I’d code because it gets sent to a number I cannot access due to an inactive sim

Resolved! PM Holiday Data & LD Calling Offer?

PM usually offers 1 or 2gb free data and long-distance minutes in December, right? Have you received their offer via SMS or email? I haven't received anything...

Forgotten email

My son has forgotten his account email and he wants to upgrade his plan. I've tried the forgot email link but it just sends a code to the email he can't remember. How else can I figure out the email he used?

Resolved! Re: can't receive calls or texts

I'm having this issue also. Except my previous carrier Fonus said they don't send out txt to confirm that I want to port. Jow do I resolve this issue please.

Resolved! Can’t activate subscription

Tried to switch two phones from Koodo One worked fine. Followed same steps with other one, just says subscription not activated. Tried a bunch of troubleshooting no help. Koodo confirms everything is fine on their end and number has been rele...

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