Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I got an Account under ali_n72@yahoo.com which I got the plan for my sister. Now she is gone to overseas and I need to cancel that plan. When I want to login to unsubscribe and cancel, it sends a code to the public mobile number that is on the ...
Hmmm? My account is attached to someone else's rewards!? When I am in my account and click rewards, it opens another window and says "Hello, (blah, blah, not me!)" the name is not mine! Help! How do I know these are my points or this other persons? ...
Hi @CS_Agent,When I dial the number to TMC +1(866)247-4999, I get a 5B1 error. If I use my landline (telus line) or use my VoIP number, they both work fine.TMC's agents also cannot reach out to my public mobile phone number but can call our landline....
signed up lost SIM card cause number Port took 4 days .
If I am changing my plan to a new one on my renewal date, and if that plan is not available anymore on that date. Will I still be able to get it on the renewal date?
Since Mar-24-2023, I no longer receive any SMS message form Public Mobile after my monthly autopayment. Due to system update?
@CS_AgentDespite purchasing a roaming add-on my service stopped working as soon as I crossed the border into the US. My phone can see networks, but not connect. I am unable to submit a ticket, as when I follow the link provided by the chat bot I rece...
Here is the problem, I purchased two sim cards for me and the wife, I went to the public mobile site, opened two accounts, one for her and one for me. I followed all instructions, and when asked, inserted the new public mobile sim cards into the phon...
Edit: Got it! Thank you everyone for responding so quickly! ☺️What happened to the $15 plan with 100 minutes and 250mb data? I don't see it on the main page anymore? I started the process of activating a while back but stopped at this page. Is it the...
I have been trying for about 4 days to subscribe to a plan and then port my number from Koodo to PM. This has been unsuccessful so far. Can you assist with the process please?
Hi there,This month I did not renew my plan (I always pay online manually) because I moved overseas and I was going to cancel my phone number etc. But, when I logged in to my account I realized that a payment is already went through from the my card ...
Hlo,I used my voucher to activate my phone service on my mobile number enter the pin after calling *611 but it said we can't proceed your request please contact the selfservice.publicmobile.ca in community services please help if anyone know and emai...
Serious issues trying to use my old log on credentials with the community.How do i get billing on the phone?
@CS_Agent I got charged twice for May. Both on my credit card and bank card. Please help to resolve.
I hate the new interface. I couldn't log in to add funds to my account. I keep having to enter in the security code even though I already check marked that it was a trusted device. I eventually ended up having to call 611. Second , I had a hell o...
can’t login
I am from Canada and visiting in the US. I paid for roaming and international calles. The text messages (incoming and outgoing) often are delayed by hours when away from the house. The one international call that I tried did not go through. I am ...
Hi there... so I manage a total of 6 accounts for myself, my spouse and 4 children.The EverSafe 2 factor auth does not seem to allow the same number to be used for multiple accounts. I can [and have] turned off 2 factor for a trusted device but that ...
Hey! I read a post recently here saying esims are supported now? Does that mean I can use PM with apple watch cellular?
How can I talk to an agent? I need a portal request sent to sasktel
For past 3 months I've been dealing with 2 extra charges each month along with my monthly charge for my cell service. I do not purchase anything, so there shouldnt be any extra charges appearing. I've contacted customer service and it always ends w...
Hello,I ordered your SIM (it was going almost 3 weeks).Now I purchased and already paid a monthly subscription,but it is not possible to active SIM because I can not download your app.It is basically show me ,,this service is not available in your co...
I see that the online purchase of a SIM card on the PM web site has been:$5, $10, and $10 with a bonus SIM ($5 each). And lately only $5. Would it be correct to say the prices are?:Web Site $5, Amazon sold by Public Mobile $6.99 on sale for $4.99, an...
Looks like my post got deleted. So I will not allude to the elephant in the room this time!Does anyone in this community want a 5G plan that is like $25 or so... just to be able to check small things on the go? Nothing beefed up just something that i...
My account currently says that it is on hold because my subscription ended but i didn’t choose to end it and it is still working. What does this mean and how can i fix it?
Hi,In 2021 I created two account for 2 teenagers with their own e-mails. The 2 accounts are being charge on my credit card since then. The 2 teenagers in question no longer live with me since august 2022. So, I would like to stop getting charge for t...
This has been ongoing for at least 6 weeks. Sometimes calls go through fine. Other times they do not. It isn't due to location or lack of service.I've restarted phone, removed and replaced SIM card, toggled airplane mode, reset network settings, clea...
The problem im having is that I lost my phone and I need the same number with the original sim card but I never made an account with public online before and I don't remember what email i put.
My husband cannot ligin to his account and cancel. He has a new SIM card and new plan so can you please contact him and either transfer old number and cancel payments in xxx-xxx-2944, this is his old number . His new number is xxx-xxx-9757. His old e...
Is there any other way one can get assistance from customer service. i can't seem to submit ticket- I keep getting error codes for 4 days. Is there a email I can send communication. Just getting pretty frustrated. @CS_Agent
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