Unable to login my account

[Jatinder9090]

Whenever i put my email and password to login my account it says something wrong 

[softech]

sorry for that 

@Jatinder9090 

time to open ticket with Pm support 

[Jatinder9090]

tried everything still not working sir 

[Jatinder9090]

did not work 

[softech]

@Jatinder9090 

any chance you have a Telus or Koodo My Account login as well

Ams  do you use any  browser extension like  dark reader (or other  dark theme extension ) or pop up blocker?  If possible, disable them and try again.  

If using it on Windows, you do so by running this for chrome :

"C:\Program Files\Google\Chrome\Application\chrome.exe" --disable-extensions

or 

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-extensions

And try to login again using Incognito mode and see if it works 

[Handy1]

@Jatinder9090  If all else fails get support to help you regain access to your account 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[Yummy · Accepted solution]

---

@Jatinder9090 wrote:

On laptop it says 

there was an error resetting tour password 

i am trying this since last week 

---

Contact agent to reset your password.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[Yummy]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[Jatinder9090]

On laptop it says 

there was an error resetting tour password 

i am trying this since last week 

[hairbag1]

@Jatinder9090 

perfect.

Log in on a laptop, but use incognito mode. That usually helps.

[Jatinder9090]

My account is not even a month old

[hairbag1]

@Jatinder9090 

are you certain that your account is valid ? When was last payment date. Dial 611 to see when payment is due.

I'm wondering if you haven't gone past 90 days and account is now deactivated.