[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Service
I updated my plan 2 months ago and the service has gone down hill. Can’t get service anywhere now and I updated for more data and from 3G to 4G and it’s still not available or working properly. Paid extra for this an it’s still not working properly a...
Billing cycle restarts 1st of each month -- change plan now?
Hi there! I'm currently on the $40/month plan with 5GB/month (circa: 2019). There's a promo for $40/month with 15GB -- same cost but better data. Before I make the change, some questions I have:1) There is a "Change plan now" or "Change plan on renew...
Fraudulent charges
Yesterday afternoon I was charged $55.52 for not reason. My plan is $15 per month. I was quitting my autorise credit card to pay monthly on line
Public Mobile huh ?
Vulgar usernames aren't permitted. Please repost your question using a username that follows the terms of service,
Resolved! Ordered a sim card, haven't received it yet
Hello everyone,I'm a bit worried as I ordered a sim card more than 10 days ago and still haven't received anything. The only email I got was the one confirming my order. I opened a ticket last week but no one ever replied to me.I need that sim card f...
Calling local number, I get "Sorry your plan does not include US roaming voice"
Hi, just like title, I am calling this one particular canadian local number, but I get this message. I was able to call just fine few weeks ago. Why am I getting message everytime I call this particular number? It starts 902.
How to pay offline
I have no access to my online account at this time, any alternativeto make the payment?Can I pay at public mobile shop?
Changed Sim Card
Hello, I changed over my SIM card to public mobile on Saturday and was unable to respond to the porting over SMS message within 90 minutes. I've reached out to my previous provider, and they said they would push through the request if another SMS mes...
Sim card
I can't activate my Sim card and I brought my own Sim to be transferred. I don't know what to do please help. Katharina
Resolved! Bill payment problems
Hello I've been trying to make a payment for three days now. I'm using my debit card which is on file and I've used before.Each time I try to pay it says error try again later . I have the money in my bank account , I've reset my phone, tried signing...
Resolved! New sim does not work
New sim does not work. Tried in another phone. It is not detected. My number has been ported to Public Mobile so i have no cell connection! I have created two tickets. 9 hours ago but no reply in the community private message. No call to my alternate...
Resolved! Blacklist a phone
I recently lost my phone and need to have it added to the blacklist. I have the IMEI number and everything. Can someone get in contact with on how to proceed. Thank you.
Resolved! added wrong add on
I have added wrong add on. I added usa min Instead canada min. How to switch?
Resolved! SIM card
When I try to change my SIM card number I enter it then when I hit save it won't save or change.
Resolved! can't make calls or receive calls all of a sudden
I can't seem to make calls or receive calls all of a sudden. I checked my payment and it has gone through, so it's not an unpaid bill issue. How can I resolve this?
Can't send SMS tonight
I can't seem to send text messages tonight. It shows sending and then eventually doesn't send. Is there a problem with the network
Not able to access account
I have one public mobile account with 2 SIM cards. 1 SIM card is for 1 daughters phone number and the other one is my 2nd daughters phone number. Each daughter received an email stating your plan did not renew because we did not receive your payment....
Resolved! chose wrong add-on just now
Debit made how to reverseand then select correct one
Resolved! It seems that my phone number is constantly sending message without my knowing
Hello everyone, I am very surprised to find that my phone number is constantly sending messages to someone else every day. What is the problem with that? Is it normal, or I have to change my phone number?The picture below is an example of the text, i...
Resolved! New number ported from Freedom
Hi, I ported my number from Freedom. Outgoing calls are working (weak receiption) but incoming calls are not working Plz help Noor
Resolved! Can I receive sms & calls when in overseas ?
Hello, I am public mobile user. I forgot to forward calls when I was in Canada. Please advise what I can do to enable me receive calls or sms when I am in overseas ? Thank you. Have a nice evening. RegardsSiu
call forward error essage
I can't forward my calls anymore, I tried to set up call forwarding again, I get an error message MMI invaild, can you fix it?
Resolved! US roaming not working
Hello, I purchased the $30 US Roam - talk text 3 GB data (15 day) add-on package on April 30 and travelled to Alaska for a week. The 3GB US roaming, US messages, and talk are shown in the add-on list in my account. However, I was not able to connect ...
Resolved! Receive calls or messages if I am overseas
Hello, I am a public mobile user. I am currently in overseas. Please advise whether public mobile has services to receive calls or messages when I am not in Canada ?I cannot transfer my calls as I am not in Canada.Thank you your help in advance.
Call cannot be completed, Error 8B1
Hello, I am a Public mobile user, so is my friend. But from Yesterday, I cannot call her, and an automated message is playing, "Your call cannot be completed as dialed, please check the number and dial again, 8B1". After that, the call is automatical...
Resolved! second number
OK I have an account with Public it works well $25.00 plan. I have 2 sim cards from public the one i use the other still in package. Can I get a second account with new number and just switch between sims.
Resolved! can't sign in
I accidentally typed '@gamil.com' instead of 'gmail.com' when creating my account, and now I am unable to sign in. However, I need to sign in to pay for my data plan. The plan used to be paid automatically every month, but it wasn't paid this time. I...
I Havent used all my data but it is not working
I have a15gb data plan and ive only used 3.40gb but ever since friday my data has not been working and idk whyCan anyone help?
