Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have paid for US add on and have absolutely no calling or texting. Roaming is on, T-Mobile is provider, data is on. Nothing works. I can't even access my account. I turned phone on and off again. searched for network. Still not working. I found ...
I recently ordered a phone and waited for word on its shipping progress and a couple days later received word that my order got refunded without notice as to why. I checked my balance and seen that I did not even get my money back. So what I am wonde...
Anyone else not get these? I'm now currently hoping autopay works right. Had a hectic month, thought it was coming soon, turns out it's tonight and I'm already suspended on 611 So what happened to the reminders?
does public mobile use Rogers towers? as they are the nearest to me
What’s my PUK code
Hi How can I print off my monthly invoices/ payments for last year 2022.
Im wondering if my data from last months will carry over im sure i didnt use up all my data from last month. How do i check this?
Hi there. I paid for a change in plan yesterday and the account is still showing the old plan. First time I changed it, it said payment unsuccessful and did it again. Now I have 2 charges on credit card and now have a credit on my account. Very confu...
Recently people started to complain that when they call me it goes directly to a voicemail.What is it?
Cannot seem to receive or call out. Text message works but not calls. It either rings busy or call failed. Tried resetting the phone. place sim in other unlocked phone same results
I am trying to access my voicemail remotely by calling my number, pressing *, and entering my password. When I call my public mobile number, I receive the following message, "client you are trying to reach is not available at this moment; please try ...
Hello, dear friends from the community! Today I added funds to my account that will be used for the following two months. My question is: if I press the pre-authorized icon, the next time will it take the money directly from my funds, even if they ha...
Used an IPhone 7 Plus on Public Moblie. Sold the phone to someone else now it’s saying the iPhone is locked. How do I get the phone unlocked.
How can i find my account #
How do I change my email address in my profile
Hi, Rogers pay as you go has no account #. How to transfer the phone number to Public Mobile? By entering SIM card # ?Thank you
tried all suggested methods i.e toggling airplane mode, shutting down device, etc
Ways to sign in if I forgot my email
hi there my got charged twice C$42.00 which wrong i was paying only for student C$15.00. So please i am looking to get my money back.thank you.Saron
Hi, my family have 2 pubic mobile phone num. Both of them are enabled auto pay. But only one account has the $2 monthly rewards, the other doesn't have it. Can someone help me ?
I’d like to change my plan from $50/month for 3G to the new 4G plan at $40/month. Unfortunately, my plan is at the beginning of its cycle meaning I just paid $50 a couple days ago. How can I upgrade to the new 4ag plan without paying $90 for one mont...
I transferred and activated my phone service on Apr 5, 2023, Unfortunately I had been unable to connect to the Public Mobile Network. The Data Usage on my phone on Apr 10 shows "0 B of data used". I had reset the systom as per the recommendations of ...
Hello, Today was my first bill payment for my PM account. I logged in today and saw this notification that my account had been suspended, but also that I have $40 available in funds? I did not load any funds but I see a deduction of 45.20 in my VISA ...
Hi there, I am looking to get a $30 plan as a new customer with Public Mobile and switch from Fido. I have two questions:1. I don't have a credit card. Can I get a plan on debit card?2. I need to get a sim card first, do I need to wait for the physic...
Hello I haven´t receive my SIM CARD. It has been 20 days since my purchase. What I should do?
I'm trying to access my acct to add a travel plan. Password not accepted.... I tried resetting and that didn't work. Said to try again later.Pls help
