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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12188 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23102 Views
  • 183 replies
  • 25 Bravos

Resolved! Unable to Redeem Boxing Week Savings Offer

Hi Public Mobile team, I have recently (December 28th) switched phone providers to Public Mobile. Before I registered for an account, I entered my email in the Boxing Week Savings promotion and made sure to use the same email when creating my Public ...

pirsonr by • Great Neighbour / Super Voisin
  • 840 Views
  • 6 replies
  • 0 Bravos

Resolved! 'Invalid SIM' error

Hi,Cannot activate a new SIM card.Getting 'Invalid SIM' error on https://activate.publicmobile.ca/ Could be the card is cancelled or locked? Is there a way to validate the SIM?Thanks

morgi_a by • Great Neighbour / Super Voisin
  • 769 Views
  • 5 replies
  • 0 Bravos

Data speeds in low coverage areas

Hi, I was thinking of switching to from telus  to public mobile. My service is pretty poor where I am. So my data is rarely LTE speed. Would it be any slower for me? 

Janedrew by • Great Neighbour / Super Voisin
  • 939 Views
  • 9 replies
  • 0 Bravos

Boxing Week savings offer

HELP! I'VE SUBMITTED MY E-MAIL FOR THE 5GB AND 1 MONTH FREE OFFER THEN ACTIVATED THE SIM CARD BUT DIDN'T GET THE REWARD, HOW DO I GET THE REWARD? I ALSO RECEIVED THIS E-MAIL MESSAGE TODAY Congrats! Your email was received and is eligible for our limi...

ShermanJ by • Good Citizen / Bon Citoyen
  • 1490 Views
  • 23 replies
  • 2 Bravos

Resolved! Charge & Missed Opportunity

Why was a full monthly payment (no rebates) charge on my credit card on the day I activated my plan, i.e., yesterday? Also, why wasn't I eligible for the 5GB promotion?  Apparently, my email address wasn't recognized; an email address is an email add...

NLST by • Great Neighbour / Super Voisin
  • 487 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Over-usage Inquiry

Hey, I was wondering if we get charged when we use more than our limit or does the data automatically cut off and we do not get charged extra?  Thank you!

ivyscar by • Great Neighbour / Super Voisin
  • 602 Views
  • 4 replies
  • 0 Bravos

Resolved! online account

My husband has switched to Public and we are having a difficult time getting his online account set up. It keeps saying phone number invalid. He received his welcome text without difficulty so I don't understand. Is there a 24 hour waiting period or ...

J1T1 by • Great Neighbour / Super Voisin
  • 493 Views
  • 4 replies
  • 0 Bravos

Resolved! DATA SETUP: Asus Zenfone Max m1

I have entered the setup as per PM but have no location to enter "MMSC proxy". I do have "proxy" and "MMS proxy". How so I make this entry?

SDC33 by • Great Neighbour / Super Voisin
  • 567 Views
  • 3 replies
  • 0 Bravos

DATA doesn't work

I just activated my SIM card and transferred my number to Public. Now I can make calls and send messages, but can't use data. Sometime photos are not able to be sent or received. Does anyone know the reason and how to deal with this problem?Thank you...

72chongchong by • Great Neighbour / Super Voisin
  • 520 Views
  • 4 replies
  • 0 Bravos

Resolved! Purpose of holiday give away data add on

HiI have two holiday data add ons in my account.  One is for 1g and the other for 2g.Is the purpose of this data so that it can be used if your regular monthly data runs out?  I rarely get near running out of my regular 1g monthly data, but am gettin...

Ferret by • Good Citizen / Bon Citoyen
  • 608 Views
  • 6 replies
  • 1 Bravos

Resolved! porting a landline to PM- checker?

Hi Folks,Is there still a "number port checker" link where we can input a phone number to find out if it is available for port to PM? I remember seeing this earlier, but can't find the link anymore. I have a landline I am considering switching over t...

ivwy by • Good Citizen / Bon Citoyen
  • 623 Views
  • 3 replies
  • 0 Bravos

Resolved! I don't seem to have received my One Month of Free Service?

I activated 2 days ago but now I am getting an email saying   Congrats! Your email was received and is eligible for our limited time flash sale.  Don't forget to activate for one month of free service. I looked at my account but don't see this Free M...

roddyjb by • Good Citizen / Bon Citoyen
  • 618 Views
  • 3 replies
  • 0 Bravos

Resolved! Is there a faster way to login the public mobile community?

I login using my phone's internet browser and am wondering if there is a faster way to stay logged in. Is there an option to get a message and reply without have to relogin when someone responds to a question in the public mobile community?

fricstix by • Great Citizen / Super Citoyen
  • 750 Views
  • 5 replies
  • 0 Bravos

Resolved! Where do you find promo codes?

I see that I can add promo codes on my account. Where is a safe place to find promotional codes for public mobile?

fricstix by • Great Citizen / Super Citoyen
  • 994 Views
  • 8 replies
  • 1 Bravos

Resolved! Is PM still competitive?

I was looking at getting a new plan for my dad since his contract was ending. I considered PM. In the past PM had great value compared to other companies but this time around, Fido, Koodo and Virgin had great plans too, like $40 for 4Gb,$50 for 8gb (...

saeliux by • Great Citizen / Super Citoyen
  • 1120 Views
  • 16 replies
  • 2 Bravos

Resolved! Promotion

Hi. I signed up to get a free 30 days service as well as a 5gb or 2gb per month bonus for the holidays. This was almost a week ago now and I'm not seeing anything. 

ddman39 by • Great Neighbour / Super Voisin
  • 589 Views
  • 5 replies
  • 0 Bravos

Resolved! How to reactivate my account

Ok so I was with pm and paid my account on the 21st. I ported my number yesterday with virgin to get a newer phone. Now I want to port back. Since the number ported I cannot log into my account. Since I paid on the 21st the is the account still activ...

denjenhart by • Good Citizen / Bon Citoyen
  • 1151 Views
  • 10 replies
  • 0 Bravos

Resolved! Change Plan

Want to change from my current plan to the $50 Plan. What is the difference between the new plan and the plan I have?Thank you.

Ghosh by • Great Neighbour / Super Voisin
  • 483 Views
  • 4 replies
  • 0 Bravos
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