Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Request for a Refund

Recently, I purchased an add-on $20 during my stay in Ohio. But it didn't allow me to call, WhatsApp or text after the add-on. How do I go about asking for a refund?

password How do I get my password to be accepted by Public Mobile. I unfortunately have Last Pass

Con't which saves all of my passwords if I click a certain button.Thanks

Can not send message

I can't send message from my phone.

Hey what the hell is going on? My account is suspended?????

Hey, My cycle bill due is on today Oct. 17, I set pre-authorized credit payment at the very beginning of my account being set up and haven't change it, the status showing on my account is till "pre-authorized enabled". Why do I receive the message to...

Resolved! Upgrading unacknowledged

I introduced my friend to Public Mobile. He started on the cheapest tier, 250 Mg data. He decided to up his plan to 1 Gb($25/month). When he reached the 250 Mg mark, he had no more data. His account says he has data, but Public Mobile needs to be inf...

Resolved! Moving from 5GB 3G to 5GB LTE

I currently have the old 3G 5GB forfeit with the old reward system that is currently giving me 10$ in rebate (loyalty, references and years with PM). It's not clear if moving to the currently 5GB LTE if I'm forced to join new Reward program (that wou...

Data useage

My son just told me he can’t recieve texts because his data is all used up.I get that i message uses data..but there is no way he should be through it..most of the time the phone is sitting dead or in his backpack.I checked..and data is regularly use...

sim card

ordered a sim card 3 weeks ago and still haven't recieved it , why would i sign up for a monthly contract when you can't even get a card to me?

Data Usage

Hey,My plan renewed today, however, my account is showing that I have used 13.61GB of data. It has only been a few hours on this new pay cycle. I haven't changed any phone settings and haven't changed my usage. This doesn't make sense as even when us...

Resolved! Port Number From Petro-Canada Mobility

How do I port my existing Petro-Canada Mobility cellphone number to Public Mobile? I have an active Public Mobile account but the number transfer does not work.

Can't receive SMS for Instagram confirmation code

Hi, I'm trying to get an Instagram sms sent confirmation code to access my Instagram account which has been temporarily locked and needs authentication. However, every time the code is sent by Instagram I'm not able to get it but I'm about to get oth...

Need to Reactive Phone number for 2 factor authentication

Hi all, I'm not sure what happened to my phone number. I started a public mobile account to use as an emergency phone. I had it set up with a credit card to automatically deduct the amount. I didn't think about it because it was an automatic dedu...

My account

Everything I try logging in to my account, it says page is no longer available

Inaccurate Data Usage

Hi! My Public Mobile > Account > Plans and Usage shows that I've already used 2.34 GB of my 3 GB plan, despite having only renewed my plan a few days ago. When I checked my Usage Plan, it also shows that I've only used < 300MB after the renewal - how...

Help unlocking a phone while travelling for a month

Hey, I’m travelling and bought an Australian SIM card to use but when I stuck it in my phone (bought on a plan back in the day but since paid off and changed carriers to Public a year and a bit ago) and my phone says the SIM is not supported and I ha...

Being overcharged

I'm supposed to be paying $25 per month, however I am being charged $27.30 per month. ($25 even with tax added is only $26.25.) Can someone please help me get this taken care of! I have been over charged for quite some time, not good!

Suspended account

my account is suspended but I’m on automatic Credit card payments and my credit card is fine. When I follow the prompts to reactivate I get the message, “ oops something went wrong, try again later “ What is going on?

Phone returns

I want to return a phone that I purchased from PM last week. HELP Please

What messaging app uses the least amount of data?

Does anyone know which of these 3 use the least amount of data: TextNow, WhatsApp or Messenger? I am travelling soon using only the Public Mobile US data add-on and it's such bad value and so expensive - 1GB for $20?? I looked into getting a US SIM c...

C--C? Coincident or cheat?

@J_PM 2 users, joined within 30 mins, @Claydee-HeyMa and @gustbe . make 13 bravos to a banned account. C--C ? Coincident or cheat?

New activation not working

Hello, I am at my wits end with trying to figure out why this new activation will not activate. I have restarted. I have reset. I have been in communication with the community on my other acct. i have turned the phone on and off. I have contacted the...

Email address used for registration not able to be used for password recovery

Currently have a problem trying to recover a password for an account. Used email+1234@gmail.com for email address. Unable to enter the + character for email address recovery. Anybody have any tips?

No data service in Coquitlam ( Network unavailable!)

I am not happy with the public mobile's internet services. I had to go out and I expected an important email today, but I had no internet connections on my cell even after rebooting my cell phone. It happened quiet often lately even in a popular loca...

Resolved! How can in update my autopay credit card?

I still get a balance have to pay and it causing account suspended. Please help.

phone wont ring=goes straight to voice mail

your sim card has destroyed my wife's phone, the phone was working perfectly under virgin mobile, I activated the public mobile sim card and now it goes straight to voice mail, i have done everything to get it to work, profoundly disappointed Tim Hel...

Plan

How do i change my phone Plan

Resolved! Transfer number

Hello, Is it possible to transfer my number from Fizz(company from Quebec) to Public Mobile? Thank you!

Email deleted, can't get into account

I worked for a school system and had used my school email to create an account with Public Mobile. However, I retired this spring and my school email was deleted by the organization almost right away. Now, I can't get into my account because I forgot...

Account number

Where do I see my account number

cant access my account and pay my bill,not recieving emails about verifying my password

need help asap to pay my bill and renew my account,not able to login after resetting my password

Community

Forum Posts