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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22036 Views
  • 181 replies
  • 24 Bravos

Resolved! Prepay Vanilla Credit Cards

Hi folks. I usually pay with vouchers for my account but I am out of town and not near anyplace that sells them. Account got suspended last night due to NSF. I do have my " buy stuff online" Vanilla Mastercard though. Can I use my prepaid card to rea...

cprnicus by Great Citizen / Super Citoyen
  • 1237 Views
  • 7 replies
  • 0 Bravos

Old member

Can anyone tell me how can I find out how long I've been a member. I have an idea, but, I'd like to be exact. Thx  P.S I hope everyone one is doing well and being as safe as possible during these tough times. 

ApatheticFloW by Great Citizen / Super Citoyen
  • 713 Views
  • 11 replies
  • 0 Bravos

Debit Mastercard won't accept anymore

Has anyone had the problem when a debit mastercard has been used and accepted in the past for payment but suddenly won't be accepted? There is not an issue on my banks end and they state that they didn't even receive a request from Public for payment...

kandctaylor by Great Neighbour / Super Voisin
  • 1076 Views
  • 9 replies
  • 0 Bravos

Plan expired

My Account Status says plan expired. How to extend the plan. I am not able to do any calls now...

Resolved! Black Friday Existing Customer promo

Hello,I would like to change my plan but was hoping existing customers would be presented with a black friday discount.  Does anyone know of any promotions for existing customers?

micha447 by Great Neighbour / Super Voisin
  • 898 Views
  • 15 replies
  • 0 Bravos

Resolved! ordering a SIM

I didn't get the emails that the site said would be sent after purchasing a SIM?Is this a scam?Now I'm stuck in a loop wasting time to find answers.Any solutions or people who talk in this company?

agriffiths by Great Neighbour / Super Voisin
  • 541 Views
  • 3 replies
  • 0 Bravos

Resolved! Didn’t receive reward!

Hi,i had $10 in my account and $34 rewards. So it was supposed to charge me $5+tax from my credit card. but it charged me $45.20 from my card.I didn’t receive any rewards.

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arahmanfahad by Good Citizen / Bon Citoyen
  • 995 Views
  • 13 replies
  • 2 Bravos

Resolved! Uber is not accepting my public cellphone number

Hi, I need a support. I have registered my number for Uber. It has been verified by Uber 4 digits code. But when I request for a ride it says the cellphone number is not valid. Uber customer service says my cellphone number is a voip number and is no...

tasmariah by Good Citizen / Bon Citoyen
  • 1733 Views
  • 10 replies
  • 0 Bravos

Resolved! email

How do you change your email address?

ntaylor3435 by Great Neighbour / Super Voisin
  • 1308 Views
  • 31 replies
  • 0 Bravos

Resolved! new user

Now officially registered but phone says there is no sim card. Get that screen "Sim cardunlock pin"  I can dismiss it but still nothing happens.I read here about contacting a Moderator. How does one do that? Cathie Locke

mclocke by Great Neighbour / Super Voisin
  • 496 Views
  • 3 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

Please contact me ASAP at xxx-xxx-xxxx.  Someone using my phone number to make phone calls almost everyday.  Therefore, I have outgoing calls which I did not call the number and I do not know this number.  The phone number is 778-580-4001 and I searc...

Sandytsui by Good Citizen / Bon Citoyen
  • 777 Views
  • 10 replies
  • 0 Bravos

Resolved! PM just took my money and I don't have a plan

EDIT - Resolved very quickly. Thank you Mod Team!So, I was trying to downgrade my plan since I'm mostly off work for the winter and I don't go through much data. But APPARENTLY I pressed 'change on next renewal date' even though I don't remember doin...

The_Stig by Good Citizen / Bon Citoyen
  • 540 Views
  • 3 replies
  • 0 Bravos

Resolved! Is Porting via Self Serve ever coming back?

We used to be able to do port ourselves via self-serve. This feature was 'broken' or disabled after a system maintenance update.  I suspect it is never coming back and I also think it was a deliberate policy decision to remove this feature. Maybe som...

smp99 by Deputy Mayor / Adjoint au Maire
  • 640 Views
  • 4 replies
  • 1 Bravos

Resolved! Buy phone pay monthly

I am looking for a phone in public mobile to buy and pay monthly??

Samiraso by Great Neighbour / Super Voisin
  • 842 Views
  • 4 replies
  • 0 Bravos

Network

How can I sing in to my network 

ndebay10 by Great Neighbour / Super Voisin
  • 453 Views
  • 5 replies
  • 0 Bravos

Maybe PM can have this - From Koodo

Considering PM and Koodo's system is quite similar. I've had a home phone with Koodo since 2015. When I first got it I had to call CS to disable voicemail. Koodo home phone is basically a Koodo sim card for calling. No text no data. Since Black Frida...

Jb456 by Mayor / Maire
  • 1064 Views
  • 4 replies
  • 2 Bravos

Resolved! Statement

My bill is always $8.96. This month it is $10.08. Why

Wahler by Good Citizen / Bon Citoyen
  • 526 Views
  • 4 replies
  • 0 Bravos

Account suspended

I recently cancelled my credit card because of fraudulent activity on it. I am on autopay and it got declined because I hadn’t changed the card yet. When I went back and changed my card it said account suspended but I have made the payment and it say...

New Credit Card Issues

Tried entering my new credit card but Public Mobile refused the card.I've cleared the cache, removed the old card, and tried a different browser.Also, I have accounts for each of my family members that use the one card.  Tried on those accounts, agai...

opie66 by Great Neighbour / Super Voisin
  • 347 Views
  • 1 replies
  • 0 Bravos

Currently in the USA...receiving text messages....BUT

So I am in the US currently. Tried to call my Public cellphone number from a different phone to check for voice messages, cannot connect. I received a few text messages and I understand that I cannot sent text messages from the US. My account is in g...

lovetokite by Good Citizen / Bon Citoyen
  • 748 Views
  • 24 replies
  • 1 Bravos

Data disappears

yet times there is no connectivity to data. Happens at random and is unpredictablePlease solve this issue

dinkle by Great Neighbour / Super Voisin
  • 370 Views
  • 2 replies
  • 1 Bravos

Spam calls from 891 numbers

Is anyone else suddenly getting spam calls from spoofed 250-891-xxxx numbers? It seems like Public Mobile (or another provider that uses the 891 number set has been hijacked. I call them back and they're just random people that have definitely called...

otterstrike by Great Neighbour / Super Voisin
  • 768 Views
  • 9 replies
  • 0 Bravos

New Credit Card won't Verify

I have tried to add my new credit card and it will not verify I called the bank and we tried to change the address there so it would match and it still will not verify is there a way to bypass and do a manual verification.  

Gzuzgirl by Good Citizen / Bon Citoyen
  • 616 Views
  • 7 replies
  • 0 Bravos
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