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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can make calls, but cant receive them (goes straight to my voicemail)

Hi folks, My number has been successfully ported, confirmed by the Port Administration Centre (PAC). However I cant receive calls. I get a voicemail notification on my phone (Samsung Galaxy s10+) for missed calls but my phone doesnt ring even when i ...

Re: Renewal reminder text messages

I have always gotten 2 text messages from #611 to remind me that my plan (pay as you go) is about to expire. One text 3 days prior and another text the day before expiry. This month I did not get any reminder text messages. I woke up to a text this m...

Resolved! Traveling to Mexico - Will my phone work.

Hello!I will be travelling to Mexico in the near future. From what I've read it sounds like I will not have any data while there, and will only have 300 mins of phone calls if I sign up for the international minutes. Just wanted to get others input o...

Can not access links to moved posts.

membes already asked this question using the other username

Topped up and still no service

So I just topped up my account and I still can't make calls can anyone assist me

We lost email address

How can I reset email address

points

can someone explain the points system its quite confusing for a newcomer

new customer wondering of 5g connection

Hi all I am new to public and i was wondering when 5G will be implementeddid public published anything about this?

Intermittent texts and internet

Hello,I've been with Public Mobile for a bunch of years now and have never had any issues with service, but within the last month or so I've been having intermittent issues: - Internet/data not working, even though it's showing as a strong signal and...

Resolved! data redeemed with points

Is there a time limit to use the data I redeemed with points?

Email

How do I change my email associated with this account?

Update I got my fone working... Thanks for everyone who helped

Hello, I'm new here but since yesterday I'm unable to receive any txt messages I have tried everything.. any help or advice would be appreciated.

Missing referral

I referred two lines onto my account in the same day but I only received one SMS text message of a referral being done. How do I check that the system registered 2 referrals?

Resolved! Not getting reliable service in rural area

Hi community, I just wanted to share my story right now, because at this point, I’m going to be done with Public Mobile when it comes to data service, as the network just isn’t reliable when living in a rural area (small town) vs living in a major ci...

Locked Out Need to Cancel

I am locked out and have transferred my number. My password is no good anymore. Will not send an email. Will not send a text to my new phone. Been paying for 2 phones going on 2 months now. I cannot afford this please help. I need to cancel.

I purchased a U.S. roaming add-on twice in error

I purchased a U.S. $15 add-on but it didn’t appear to go through so I did it again and it went through twice, how can I reverse the duplicate one, as I am now paying double for it梁

Resolved! Question about PM frequency band and phone compatibility

Hi I just made a blunder and ordered a Xiaomi phone from China which is the Global ROM instead of Global Verison. The phone is Xiaomi Note 12 Pro which has basically none of the bands of public except only 1. Which is B5 or 850mhz. Will my phone work...

Can't make or receive phone calls - new custumer

Hi there - I transferred from Telus to Public Mobile last Friday. Since that time, I've been unable to make or receive phone calls. Incoming calls go straight to voicemail. Outgoing calls just say "calling" and nothing happens. Weirdly, I was able to...

im lock out of my account and my sim is lock??

im losing business because of this and i just paid my bill what is going on?

Not receiving texts or incoming calls on new SIM

Hello out there,I'm not receiving texts from some numbers, and any incoming calls apparently get a busy signal.I lost my last phone (and SIM, obviously), and just bought a new one with new SIM, and have been having these problems since. Any ideas on ...

Payments

Cant use another different credit card and cant update preferred payment method trying to add data or buy new plan had to go borrow internet to use it as i have no internet so please add 1G of data and erase method of payment on file so i can add a ...

Payment issues

I've been set up for automatic payments there has been no issue for the year+ I have lived here until now. My payment didn't get processed, my phone got suspended, there are no places to go to physically pay the bill, all store listed phone numbers e...

The worst operator

I have not seen the worst operator as Public ، two times I have changed my plan and every time my plan and every time for two days I could not received incoming and outgoing calls, I have heard that when we want to change the operator it possible ver...

Resolved! Help login in

I have no access to my email that’s on my account I need to log in because it’s for my daughter and I can’t add money to it.

Ordered a sim

I ordered a sim on Jan 23. Still havent received it. I want my refund now

Resolved! Didn't receive SIM card I paid for

I ordered and paid for a SIM card on January 20th and still haven't received it. I can't find any way to track it.I need some assistance to find out if it was sent yet or how to track it.

Recently signed up for new 15 GB at 4G Speed,Unlimited Canada-wide Talk,Unlimited International Text

Hi I recently signed up for the 15 GB at 4G Speed,Unlimited Canada-wide Talk,Unlimited International Text prepaid service on 3 of my family phones I use.I of them, the first one when though just fine.The other 2 I just found out did not go though as ...

Resolved! Recently signed up for new 15 GB at 4G Speed,Unlimited Canada-wide Talk,Unlimited International Text