Cant sign in to account

[kyle_77777]

Every time I try to go to my rewards or my account on my phone or laptop is just comes with an error screen. It happens when I clock the link sent from the AI chat as well. seems like the website is down

[esjliv]

@kyle_77777  - did it look like this other member's post:

https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/td-p/982232

Yes, I was getting this yesterday too. I see My Account, as well as My Rewards, works now.

[hTideGnow]

HI @kyle_77777 

first try to login My Account using Private/Incognito/Secret mode

or try login My Account using a browser that you never use before.

[softech]

@kyle_77777   what kind of error screen?  Did you use any  browser extension like  dark reader (or dark theme) or pop up stopper?  If possible, disable them and try again.  

If using it on Windows, you do so by running this for chrome :

"C:\Program Files\Google\Chrome\Application\chrome.exe" --disable-extensions

or 

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-extensions

And try to login again using Incognito mode and see if it works 

If nothing work, then you have to check with PM support

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

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[dust2dust]

What error screen? Try opening the login page using incognito or private mode. And try to stick with a non-mobile browser. Do you use password saving features in your browser? Let it go rather than clicking go.