Self-serve account not online this evening

[PMUser100]

I'm trying to buy a roaming package, but the page for logging in to my account is returning an error message.  It seems to have been offline for a few hours now.  Is there any estimate for when it will be back online?

Thanks

[PMUser100]

Thanks to all for the help and guidance; as the site is now back to functional, problem is solved.

[dust2dust]

Late to the update...T-Mobile allows a 611 call (as long as you're in a T-Mobile coverage...not Alaska). You can also use another phone and dial 1-855-4pu-blic.

But this would all be moot now as you're probably logged in by now. And esjliv had a good point about a re-buy.

[esjliv]

@PMUser100 - we are all customers and members like you here, so we don't know when these things (websites) will be up and running unless an announcement was made by Public Mobile.

I am getting this error right now:

As well as another different one, so when you see listed as maintenance, there really isn't much you can do to log on except wait.

But @dust2dust gave you a good option to get Roaming Addons through 611, unless this is a 2nd same roaming addon you are purchasing within the 360 hours of your 1st addon. In this case, contact customer support to get this added to your account, or buy a different roaming addon bucket to get services working.

[LitlLdy]

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@PMUser100 wrote:

I'm trying to buy a roaming package, but the page for logging in to my account is returning an error message.  It seems to have been offline for a few hours now.  Is there any estimate for when it will be back online?

Thanks

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@PMUser100 , @evabidgoalie , it’s working now. Signin using a browser in private / incognito mode.

[PMUser100]

Thanks.  That seems very odd, but I hope you are right that it will be working tomorrow.

[PMUser100]

Thanks for the suggestion.  I'm already in the US, and so getting my 611 call to go through seems not to be possible.  Is there another option?

[evabidgoalie]

I'm experiencing the same issue. I was trying to add extra add one and I have not been able to login to my account.

[dust2dust]

You can buy roaming add-ons using 611. Use the registered credit card to deposit money (if you don't have enough balance) and then buy the add-on. You'll need your 4 digit account pin. You could add money by vouchers or real time payments as well. Still need the 4 digit pin.

[computergeek541]

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@PMUser100 wrote:

I'm trying to buy a roaming package, but the page for logging in to my account is returning an error message.  It seems to have been offline for a few hours now.  Is there any estimate for when it will be back online?

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Of late, The Self Serve website has been taken down every night. Please go back to it during the day, perhaps after 7am eastern.