New SIM

[Sarah_991]

I activated my new SIM card, my phone is unlocked, but it won’t connect to the network. Why is this? 

[softech]

@Sarah_991 you opened ticket yet?  again it is likely a sim provisioning issue and really need support to fix on the system 

[Sarah_991]

Tried all of these. Still not working.

[softech]

@Sarah_991 you have another phone to test?

usually it is just a sim provisioning issue, easy fix for PM support ,please open ticket to engage them

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS]

Try rebooting your phone and resetting network connections. You can also try the newly activated Sim card in another device to see if it will pick up the signal.