Issues on Telus transfer

[Buddytheguy]

I opened a Public Mobile account and transferred my accounts over. I have not had an issue transferring 3 of 4 accounts. The 4th account has had an issue. I have confirmed with the Telus porting number that both my Telus number has been transferred and that Public Mobile has successfully accepted it. I have confirmed that my SIM card number is correct but anytime I txt it fails and if I try and call the call immediately drops. The Telus/ Public Mobile rep let me know that everything is good on their back end and that I need to go online to msg a Public Mobile admin to have them correct something on the Public Mobile back end. PLEASE HELP

[Buddytheguy]

CS_Agent has resolved the issue on the back end everything is now working 

[Buddytheguy]

Thank you @BKNS27 I have sent a msg to the CS_Agent fingers crossed for a quick fix! 

[BKNS27 · Accepted solution]

@Buddytheguy 

It seems like you are doing it correctly for the first 3 porting but it looks like it is a provisional/backend issue with the SIM so contact a CS_Agent by typing in Submit a Ticket on SIMon Chatbot on the bottom of the page or private message on the envelope icon above.

I will pm the Porting Department number.

[hycm53]

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@Buddytheguy wrote:

I opened a Public Mobile account and transferred my accounts over. I have not had an issue transferring 3 of 4 accounts. The 4th account has had an issue. I have confirmed with the Telus porting number that both my Telus number has been transferred and that Public Mobile has successfully accepted it. I have confirmed that my SIM card number is correct but anytime I txt it fails and if I try and call the call immediately drops. The Telus/ Public Mobile rep let me know that everything is good on their back end and that I need to go online to msg a Public Mobile admin to have them correct something on the Public Mobile back end. PLEASE HELP

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Add: before get help, first reboot the phone or try put sim card to another phone to see if it works or not.

There are 2 methods for help:
1. Chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help
2, If have issue with Simon, send private message to CS_agent for help:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437