Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello All, I am a public mobile customer. I buy international minutes for making phone calls to family in India. I always find call quality is extremely poor. Most of the time, I have a hard time hearing the other end. The headphone does not help too...
I signed up for PM today, and followed the prompts to register my PM SIM card, and port my number from Telus to PM. I received a text message from Telus asking me to approve the request to transfer the phone number, which I did. Then I received an em...
I'm only receiving $1 per month but the promotion stated $5 per month. Why?
Help please!If I send an MMS to someone that doesnt have data, will they still receive the text but not be able to download it? Or will they not get anything and have no idea I texted them till data is on? Thank you!
Just having a quick look at the community. Have I missed something? I see that you can add tags in the lounge but not in any of the other categories. (My tags are still available under My Settings.)
Look like the Unmoderated items link is no longer working.. https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected is it just the page gone? would our posts got moved there for no reason anymore?
I bought a SIM card activated it got a plan bought a plan everything was fine. I put SIM card in and it’s still saying searching about 1.5 hours? I reset phone reset network setting took SIM out put it back in? It’s a iPhone 6. When I go into setting...
Hello! I just changed to Public Mobile from Virgin and have a Google Pixel 3a phone. Previously I had no issues sending texts to friends regardless of whether they had an android phone or an iphone. However, for some unknown reason, I can now only...
HelloI need to log in my account but is not working well.I don't know howplease let me know
In November I opened a new account. Other family/household members are Public Mobile customers as well and haven't had any issues. I thought the service was pretty reliable. However, I am so disappointed in the handling of my new account and the diff...
Just purchased the sim card from CellMix in Charlottetown PE. Was told if I signed on tonight there would be a 2 GB bonus each month. Didn't see a place to enter the promo code and now I can't add it. Can anyone help with this?
iu have changed my acocunt etc and i still can not geti int omy accoutn i did it last time icontacted support please help asap i want ot change myplan that is all./
Ok, this is new....i will ask, where do these numbers come from? Are they just January bravos? or, what period does it cover? Edited to make the picture I inserted smaller.
I received message from Public I could received loyalty reward next month on 27 Nov, now the bill on Dec did not deduct the loyalty reward. I paid through auto credit card and have good standing in payment. Is there anybody to take care the update bi...
I would like a receipt from Dec 2020- Jan 2022 to have it ready for the 2021 tax year. I did download over the year but I recently cleaned my files and can't find them all. I tried to submit a ticket but it's harder to submit a ticket now. It won'...
This number 78******* now work with Fido and public mobile.Please solve this problemayad xxxxxxxxx
I just want to cancel my account this online services are inadequate. I can't login to my account, I can't even create a account, and this means I can't cancel my account. Can someone please help me?
Urgent! Can you help me solve this problem? I can't find my service provider's name on your old service list, so I can't transfer my number now.
I want to know that if I purchase a top up voucher for the above phone number will it be activated as it has not been topped up for about 6 months Edited by ShawnC13 removed phone number from subject
Why is my simcard not working in Germany? There is no signal at all why?
Upgraded plan. Brought new phone. Followed all instructions. Now your site won't accept my SIM card. I can't make ANY calls. I transferred from my previous provider. This site is glitchy as heck and forces me to reset my password almost every time I ...
Hi, AllI'm wondering when we'd see the credit for 1 month free for signing up during Black Friday Promotion?I've yet to see it reflected on my bills.(The referral bonus applied, but not the 1 month free).Anyone with same issue or can direct where to ...
I have an issue where I dial my wife's number and both her number and my mother-in-law's phone rings (both on Public mobile but completely separate accounts and email addresses and, of course, phone numbers). The same happens if I can the mother-in-l...
I have been a customer here for a couple of years, and I usually never have to log into my account to make a payment. Although, this month, the automatic transaction didn't go through, and I forgot ALL of my account information and even had to make ...
Does someone can take look on my number?. I have 2 cell phone on public mobile, one phone works well, another one didn’t work since this Christmas. Looks nothing wrong in the account.super rush to need the phone get back to normal. Thanks!
hey maybe you can help me? I tried to add my landline phone to my cell this morning, and thought I followed all the procedures correctly (my home phone now shows up as alternative number in my profile) but now my regular cell number is gone and when...
Hello,I recently purchased a pre owned phone with the promise of a $30 bill credit but I have not received my credit, how do I get someone to help me get this?Thank you,Brad.
If a damaged Sim card needs to be replaced, can it be replaced with the same number as the damaged original Sim card and what would the cost be?
I have a plan in public mobile with 25 per month. On 27 December 28 is reduced from my account and on 28 December again 23.73 is reduced from my account, what is that????
Hello, my boyfriend is @alphamike99 and he told me that my PIN number doesn't match with my phone number for some odd reason. He told me I have to contact the Community in order to continue with the investigation. He hasn't received a confirmation th...
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