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[NEW] Scheduled Maintenance February 25th - February 26th

Hello Community,  We wanted to give you an update that we are completing system upgrades during the following maintenance window: February 25 | 10:00 PM EST (7:00PM PST) to February 26  | 9:30 AM EST (6:30AM PST)  During this time you will be unable ...

Ck_PM by Public Mobile
  • 236 Views
  • 7 replies
  • 1 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2688 Views
  • 29 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30463 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42277 Views
  • 185 replies
  • 29 Bravos

$15 plan Not getting my 250MB data allowance Please fix

MacKenzie is NOT getting her 250MB data allowance !I checked her useage she has used under 1 MBI am NOT a Happy Customer right now, This Is an Ongoing issue with public mobile My Wife My Daughter and myself have all had this issueI think its time to ...

Mackenzie by Great Neighbour / Super Voisin
  • 1038 Views
  • 8 replies
  • 0 Bravos

Resolved! My Account

There’s activity on my account that was not done by me. Who can clean this up. 

RonaRobe by Good Citizen / Bon Citoyen
  • 857 Views
  • 7 replies
  • 0 Bravos

Resolved! Voice mail speed dial

We bought a new flip phone and lost the last digit of the voice mail speed dial number. We accidentally deleted it. We can't find a way to reset it on the phone so we can't call voice mail with the speed dial. Can Public Mobile reset it or perhaps th...

Rascal by Model Citizen / Citoyen Modèle
  • 1826 Views
  • 14 replies
  • 1 Bravos

Resolved! Phone number

My account got canceled like to reactivate it

cmbtfarm by Great Neighbour / Super Voisin
  • 1087 Views
  • 10 replies
  • 0 Bravos

Resolved! Closed Account

I recently switched providers, I didn't realize that public mobile would just delete all my account information. I need to get some important information from my recently closed account. I can't submit a ticket without a public mobile account.  I nee...

Resolved! Expiry on Credit Card

How do I check what expiry Public has for my credit card on Auto Pay?

Ivanova by Great Neighbour / Super Voisin
  • 642 Views
  • 6 replies
  • 0 Bravos

Resolved! Just signed up and my bonus is not included

I just signed up for $15 plan with 250mb bonus.  When i chose a plan it did not show bonus, so I asked in chat and they said it would automatically be added. So I went ahead with payment and it does not show on my complete contract any bonus? 

Dave1950 by Great Neighbour / Super Voisin
  • 996 Views
  • 10 replies
  • 0 Bravos

Resolved! Re: Using Internet Package

Could somebody please get back to me on how much data I have available on my plan currently? Am I paying $15 extra for 1 GB of data for my phone when I am not on a Wi-Fi network? I just want to check I’m not sure if I miss read some information. For ...

Robynesque by Good Citizen / Bon Citoyen
  • 599 Views
  • 3 replies
  • 0 Bravos

Resolved! auto pay

Why I do not $ 2   autopay in my account.I already use autopay

melody0866 by Great Neighbour / Super Voisin
  • 526 Views
  • 4 replies
  • 0 Bravos

Resolved! Locked out

I had everything ready , I changed my password, than i tried to log in and I was locked out. Please help.

Deeschmizz by Great Citizen / Super Citoyen
  • 350 Views
  • 2 replies
  • 0 Bravos

Resolved! How to make a payment

My automatic payment didn't go through, I have to make a manual payment. How? 

diehlwithit by Good Citizen / Bon Citoyen
  • 1002 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting my phone number

Hi all, on the 26th of February I got a Public Mobile SIM card and did the transfer online from Shaw mobility to Public. I thought everything was good but apparently my phone number didn't get ported properly. Shaw can't help and I was told to do thi...

RandallJ by Good Citizen / Bon Citoyen
  • 1029 Views
  • 7 replies
  • 0 Bravos

Resolved! How can I make an international call?

The webiste says "Correct dialing pattern (exit code + country code + area code + phone number) is used" What is the exit code? For example, if I want to call China, the country code is 86. Should I add any "exit code"?  Thank you.

xzhlu302 by Great Neighbour / Super Voisin
  • 988 Views
  • 5 replies
  • 0 Bravos

Resolved! change phone number

I am getting too many scam calls. How can I change my phone number without changing my Public Mobile account?

pingkaic by Good Citizen / Bon Citoyen
  • 1392 Views
  • 9 replies
  • 0 Bravos

Resolved! Trying to port a number for a week now. No service.

I'm trying to port a landline Telus number to PM my mom.  Started this process February 23rd. There is still no service.  The card doesn't work in my cell phone either. I've submitted a ticket but no response or acknowledgement yet.  I've now paid fo...

mrs_h by Good Citizen / Bon Citoyen
  • 1314 Views
  • 15 replies
  • 0 Bravos

Resolved! Help to ring and text to UK

I am unable to text and ring to numbers back home in the U.K.  My pack covers INTL texts so U.K should be included, right? I also tried an 0800 customer line back home and I had a message saying Telus has blocked the number for security and to ring *...

Resolved! Revert back to old phone number

Hello I am in urgent need of help. I changed my PM phone number yesterday to another PM number. However, I need to urgently revert back to my old phone number as all my google accounts, bank information is tagged to my old phone number  Please help @...

nandan87 by Great Neighbour / Super Voisin
  • 1388 Views
  • 11 replies
  • 0 Bravos

Resolved! Call to US

I have to make one call to Florida.  Do I have to purchase addons for 10 days?

cshank by Good Citizen / Bon Citoyen
  • 668 Views
  • 5 replies
  • 0 Bravos

no service

phone is paid and no service, can i speak to customer service? This needs to be resolved now.

Change plan issue

Two days ago I received a notification from public mobile informing me that I had used 75% of my data base plan 5 GB /40.00 /30 days. I immediately changed my plan to the  15GB/ 60.00/30 days. 69.00 was applied to my credit card. However this morning...

Sherrymlj by Great Neighbour / Super Voisin
  • 512 Views
  • 5 replies
  • 0 Bravos

Resolved! Fee calls to Ukraine? There is WAR there!!!!!

Hello!Why doesn't  Public Mobile have free calls to Ukraine?!?!?!?!? Big three announced free calls... And PM is part of Telus, right? Please, enable free calls - we have moms thereQ!

Ukrop by Good Citizen / Bon Citoyen
  • 2475 Views
  • 20 replies
  • 0 Bravos

Resolved! network coverage

Hello. How to check network coverage of public mobile?   

daducofa by Great Neighbour / Super Voisin
  • 786 Views
  • 6 replies
  • 0 Bravos

Resolved! Can’t login to update payment

HI can’t login to my account for some reason?And when I try forgot password it fails...im trying to login to update my credit card.please help!

Myacct1 by Great Neighbour / Super Voisin
  • 655 Views
  • 5 replies
  • 0 Bravos

Resolved! Number Swap

Hi, I planned on swaping my public mobile to koodo and vice versa. reason is to save money.. my koodo number (which is the phone number my wife is using) is not being used since my wife is currently on maternity leave and we have wifi at our house. I...

noelledesma by Good Citizen / Bon Citoyen
  • 1536 Views
  • 13 replies
  • 1 Bravos
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