Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have tried since yesterday to get this corrected but am having no luck. Talking to a robot is so frustrating when it can’t help you. I need to get this addressed as soon as possible or I will be left with no choice but to take my business elsewhere...
Will be travelling to Europe, my friend has roaming but I don't with Public Mobile. How can I go about forwarding my sms to her phone?
If I'm renewing early that means PM is getting more money from me per day. I find it crazy how I'm then not eligible to get my rewards. I'm on the highest plan.
I was double charged for new SIM cards as I'm switching back to public mobile, how do I get the extra charge back?
Earlier, I messaged stop to 5129 to stop promo texts, but I would like to re-enable them, but I can’t find where.
Just wondering if this feature allows myself (residing in Canada) to text someone (residing in the US) for free?
Hi, I will be travelling Asia in a couple of months, will I still be able to receive sms and phone calls? I won't need to answer/reply them but want to make sure I know who has contacted me during my trip. Thanks.
I/We have 2 phones with PM. I have one and my wife has the other. Question , Can I have the two phones on the same account?. If yes how can I do this? I have tried to create a second account but I am brought back to the original account although...
Hi, I've been getting this message when I make outgoing calls since this morning. 6UT1. I can receive calls and send and receive texts Troubleshooting I've done.-Reset Network Settings-Shutdown and restart phone. -Put simcard in another phone restart...
I travelled to Vancouver from the Okanagan this past weekend. I successfully placed a call during my drive on Friday. Since then I am not able to call out or receive calls on my phone. Texts are working ok. Several others have posted about this same ...
I just got a new sim card and am trying to activate it but got an error number: 837. What do I do now?
I transferred my number to Public mobile 6 days ago. I can make calls but my incoming calls goes straight to my voicemail. I have tried every tips with SIMon but it still not working. I need help!
I am writing this post for my mother, because she was unable to perform this task by herself, not because she is incomprehensive, but the fact that the UI to human interaction is "not designed well", let's put it that way. This afternoon she...
When people call my number or if I call my own number from another phone to retrieve voice messages I get a voice message that’s says « The client you are trying to reach is unavailable at this moment please try again later »
Hello, I wish to extend my current plan. I do not wish to purchase or change into a new plan. Only keep my current plan which expires April 12 2023.
This morning after turning my phone on, I could not reach some numbers. Said my office number was not in service. Any toll free numbers could not be reached either. Some customer numbers were also not working, but tried 4 or 5 times than worked. Then...
When I access the login page on my PC, I get a messed up page that is clearly broken. Broken login page If I try to log in anyways, I get this. It would be nice to be able to log in to my account!
Dear Moderator, Could someone please PM me so that I can get the invoices for my account for January to December 2022?Thank you so much!Cornelia
How can I access an account when I don't know the email or password
Why is my phone not working? Just activated the card.
My iPhone has been hacked, can’t make phone calls, but can receive them. Tried to fix it. No luck! Logged in my public Mobile account, view history call to discovered that the same number called 50 times today and used my data. Not able to submit a ...
As in the title, I've been with public for more than 2 years now with the same phone(Huawei P20) . A few days ago I lost network service, even though my payment was successful and my account status is still active. My phone still works. I saw on the ...
I was wondering if it was possible to get a refund due to needing an active number to complete my number port out. I had everything scheduled for the 27th (plan ended on the 27th so everything would have lined up nicely) but due to a complication I h...
My us add on is not working
i am being charged wrong amount. How do I get a hold of support to have this corrected and the overcharges credited back to my account?
I need to make a payment to my plan as it's expired, i have a voucher i need to add to my account. I can't call *611 or 1-855-4PUBLIC, I can't log in to my account as it needs to verify that it's me through my email that I no longer have access to. B...
My friend has forgotten their login for their public mobile account and have run out of funds. They have bought a voucher for their account but can't call *611. What can they do? Can you add the funds to their account?
I changed my mind about subscribing to Public Mobile on March 7, 2023 I am still awaiting refund.
i closed my account at the end of 2021. i need to get my accounting / billing statements for income tax. how do i get that now that i no longer have an account or active phone line?
