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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim card swap

I lost my sim card. Got a new card now and trying to swap with my old sim with the new sim, under my profile but it’s not updating. Can someone help? Thanks

Resolved! When will I get my SIM card?

I ordered a new SIM for my phone, the order says it would take 5-10 business days. It's been 14 business days and I still haven't received it. When can I expect to receive the sim card? I haven't been able to use my phone at all without the card, suc...

I want to change my plan, but I'm just getting a runaround on this site.

Resolved! Cant receive incoming calls

I just received my first sim card, created my account and got my number. I can call out and send and receive text messages but can't receive calls or use internet. I've don all the troubleshooting but it's still not working. What do I do?

Resolved! Activation Help

I recently setup my phone (Monday February 13) and today the 16th my service is still not fully operational. I can make phone calls but I cannot receive calls.

US Data & Talk add on

Hello PM, I bought the $30 US Data+Talk+Text add-on this morning, and now I'm in the US, but seems my data does NOT work! Please help check and get my data connected ASAP!! Thanks,Daphne

Simplified plans of offering

Noticed that PM has made a great effort to simplify its offering and not to confuse new users. It is a great start; just wish PM could clean up the cluster in the choice of plans when you wish to switch your plan. If you wish to switch, you have a...

Resolved! Log in to my acc to change plan

Hi I need help. I was offered 30 gab plan for 45 dollars. I need to log onto my public mobile acc to change my plan for the next billing cycle. I am not able to log online to my account to change plan. I try to reset password. The password successful...

No call service

I havent been able to call or receive phone call for 3 days. When people try to call me, they go straight to my voicemaill or when I call it seems that there are nos services.I’ve verified airplane mode, do mot disturb and restart the phone. I have a...

Resolved! sim

i order a sim card on11/02/23 and did not get it as yet

Resolved! Customer Service Agent

How can I speak with a customer service agent

Text message with offer

Hello got a message with offerkindly confirm if that available for my account

Resolved! Account Number

What is my account number

Resolved! Cheap Plan

I am with Fido right now. Looking for cheap plan from Public mobile. My budget is $20 +/-. I need around 3 GB Data, Around 400 minutes. That's All. Thanks,KD.

US Roaming no Data

I'm currently in the US. I activated the 15 day plan including data at the airport this morning for both my wife and me. Hers is working perfectly on her iphone. I have voice/SMS but no data on my Android . I'm connected to TMobile and voice is fine ...

Resolved! How can I get my old phone number back?

I lost my phone. I bought a new SIM card from Public Mobile. How can I get my old number on the new SIM card?

Resolved! Refund?

I haven’t used my one month at all since signing on, and want to cancel it, can I get any sort of refund?

Resolved! Depletion of SMSs while roaming

I use a Google Pixel 5A 5G, but I could not stop the phone to send notifications to 7723 while roaming in US. Any idea how to?

Temporary Prepaid T-Mobile sim

I am in US for two months with long distance addon just finishing in two days. I purchased a T-Mobile US prepaid Sim card with a US number. If I inadvertently receive incoming texts or phone calls from the public mobile Canadian number will I be char...

Why am i being charged for incoming and out going calls , im on $15 plan a month ,

when i signed up it was for out going calls only , now im being charged for incoming and out going calls ?

Community Rewards + New Promo Code

Anyway Anyone else have their CR credited to their account balance before renewal date? My Account shows a credit for CR today which wasn't there yesterday but normally it doesn't get added to the account balance until renewal. On another note, coup...

Sometimes my messages wont send

Sometimes my texts wont send even though I have 3 bars. I changed phones and stayed the same sim and it still sometimes wouldnt send. Seems like it is an issue with the sim. I tried changing plans idk what else to do.

My phone signal keeps dropping.

My phone signal keep dropping once in while. When people try to call me they can’t connect. It doesn’t ring at both ends. Not sure what is the issue. Pls help.

Telus/Koodo now includes Public Mobile in its Banner.

Suspended account - won't accept payment

Quick summary: I have two credit cards - one a loadable CC and the other is a Visa Debit. I accidentally forgot not to take $ out of my Visa debit account - to pay for something else and there wasn't enough funds - that's the one that is automati...

Resolved! Cannot log in my account

Hello, I am not able to log in my account or reset the password.

Resolved! Monthly data totals

Is there a way to view my total data usage in previous months? I do check my usage occasionally during my current month, but when I look at my usage history, I can only view day by day usage totals. Is there a summary page I am missing?Thank you

Resolved! Unlock phone

Can you please unlock my phone IMEI 3*****************5 the phone associated with this was 7**********5 sim card lost Edited by ShawnC13

Fail number tranfer

I tried to transfer my Chatr number to Public Mobile. I followed all 4 steps with success. I received from Chatr acknowledge (YES) for number transfer. But after 5 min I received from Public Mobile that my number transfer was failed. It was said that...

Resolved! US DATA NOT WORKING

Hello, I have purchased two data plans (totalling $35) that are not working. The first purchase didn't show up on my account nor did a receive an sms about add-on. When I made the second purchase, both add-ons appear on my account and neither work. I...

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