Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Are they doing anything for customers that are affected by hurricane Fiona
I would like to port my telephone number to shaw mobility. I’ve already provided shaw with my public mobile phone number and account number. I’m waiting for the text message from public mobile for my consent reply “yes” to port over my phone number...
I bought add-ons 1 GB and paid $15 but I can't connect the internet and can't see add ons on my account. I am not able to do Uber tonight because of this problem. I don't want to waste my time anymore. (I spent 3 hours to get support but no result.) ...
Someone in the family no longer needs their account. Is selling the account an option? If so, can anyone offer suggestions to safely transfer a PM account over to another person? Also can anyone assign a ballpark $ value for this 22 month old account...
If I change my plan Do I have to switch to points? and will I still earn $1.00 Anniversary Credit $2.00 auto pay. I already know points are worth more I am helping my mother-in-law Im not sure what to tell her trying to give her options I manage all ...
Hi.I applied to chang my plan a few days before my renewal.But noting changed and i am in last plan yet.
Hello, I'm currently using a friend's phone because I used all my data in a span on 4 minutes which I think is really weird. I'm trying to change my plan but my email to login doesn't appear to be accepted by this site. I tried to reset my password b...
Did anybody in the community manage to snag one of these for $199? Is this a teaser ad or what? Everything else is overpriced and this is the only one that is worth getting but there is no stock.
Hi, today I activated the 15 dollar plan. I have an iPhone and each time I turn the PM data on and I turn off wifi it seems like when I send messages it’s taking my data. I am panicking rn. question 1: how do I know what exactly takes my data? Is it ...
We are getting Error Code 837
Hello! I will be away for the next month and don't want to be charged for service. My account currently has $60 in available funds. If I suspend my service for " lost or stolen phone " the day before my next plan renewal date, will I not be charged? ...
How much data can I upgrade at the same time?
I keep getting the following error when trying to set the payment method for my new SIM card:(We were not able to process your payment. Make sure all information is correct or try again with a different card) I triple checked the numbers using both c...
What’s the use of an alternate email address if there no way to use it when all else fails?
i have an account for $15 a month.I did it for a trialI was told(lied to) that I could use this promo code to get a new account after I did a trialI entered the code and it says invalid12MONTHS2GBhttps://publicmobile.ca/en/on/2GBBONUS#The agent I cha...
K I lost my phone a while ago, ordered a new sim and I'm trying to log into my account but it says there's no account linked to my email which is super strange.Id just like to port my number so I can finally use my phone again grrr
Hello, I'm having trouble setting up my friend, and activating her cell phone plan.... Ireceived this error.... 821... not sure what to do.... Thanks!
Last time to the US I bought the US Roam Talk /text /data add on for $20, however when I was in the US was notified that I could not receive text messages from Canada and would have to get an extra add on ? Checked the options and do not understand ...
I have a $25 plan with no limit for phone calls. But receive recording message saying that I exceeded the limit and need to purchase additional minutes. Need help.
hi, will I have to get a new account? The new system won’t accept my login, info. I can’t make a payment on my account so I can’t use my phone. Do anyone know how to fix this? Thanks, Matt.
How to activate new SIM card with old phone number
I accidentally changed my plan by mistake. I want to keep my current plan.Dale
Hi people could someone send me a code to get a rebate on purchasing a phone from PM. Thank you
I missed a payment due to insufficient funds, my account is suspended I need to pay it and get it back I need help
Hello; I know PM is not currently supporting eSIM. But is there any plan in the future that PM will support eSIM? Thank you!
Anyone with any more news from this joke phone company on fixing the USA roaming problem.? Very bad customer service. Paying for a plan with US roaming but they cannot provide service.
I accidentally paid for the sim card that I lost, so I want to have a refund right now.
Anyone else think it would be cool to have a Public Mobile app where you can manage your account and even access the community forum from?
i set up a new account is on pre-authirzed credit card I need to stop the payment as I lost the SIM card. I cant log in and I cant reset my password
One specific person with a Bell Mobile phone can't seems to call me ever.I am getting calls from other Bell users but this one specific user calls my public mobile cel and every time, my phone does not ring and the call goes straight to voice mail. W...
