Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Retain my number

I’m currently subscribed to another line but I would like to switch and retain my number. Is this possible?

Need help about payment issue

Please contact me

Resolved! Promotion not applied

Hello, I just signed up for public mobile with the free 2gb for 12 month promotion. However, it is not applied to my account. Is it possible for someone to check if there was a mistake?

International Calls

Hello for the international add on can I make calls from another country to Canada I have the Canada wide Plan only right now but will be travelling to South America just wanted to know before I purchase the addon.

Resolved! How to earn give back (community) points?

As said in the title, how can I earn community reward points?

Resolved! $5 reward for 5 months

HiThe PM agents are very nice, but all try to delay the credit until later it becomes painful for $5.Each of them is ready to apply the credit manually after waiting x days. Once the date arrives, I write to apply the credit and we start again, wait ...

Resolved! Refer a friend reward not appearing on my account

After I shared my RAF code on my personal social media platform, it seems that two people have used my friend referral code because I received two text notifications on my phone on Oct 9 and today (Oct 12) respectively. However, when I go to check my...

I activated my account shortly before the free 2gb promo

Is there anything I can do to take advantage of this promotion? I’m loyal as heck. Thank you. loyal as in decades on telus

When the US roaming adds on start?

I will go to USA in 2 days later so I bought the USA Roaming adds on today. From the account it looks like it starts count days right away? Just wondering when the adds on start? It start from the day purchasing? Or the day when I arrive America?

Transfer my #

Im trying to get my account # so I can transfer my # to another provider

Tech support

I topped up my account. It took my money but still says i didnt top up my account and my phone still does not work

Resolved! Tried to buy a pre-owned phone but was not allowed to log in after adding the items in cart

I am a current customer with an online account. Got an email regarding 'Get the latest phones at the lowest prices with Certified Pre‑Owned'. Go to the link in the email, added the phone to the cart, and tried to buy the phone. But kept failing to lo...

need new card ordered cant sign in

I can not log into my account. It asks to send me an email but I can not get into email. I was able to cancel uorred sing a moderator but have decided I need to order a new card and reactivate. How can i do this?

Resolved! In the US - cant call (text and data work though)

As the title says im in the US, purchased talk/text plan and a data plan. I can text and data but my calls arent working. local or back to Canada. any ideas? thanks

How come I can’t make calls to USA?

I purchased an add on of 300 international minutes and I still can’t make calls to USA!!please help!!

Resolved! Support team

How do you submit a question or ticket to the support team?

Resolved! Can't set city for address change

I'm trying to change my mailing address but it won't let me set my city (Surrey, BC). It says it's an invalid city.

Resolved! SMS or messenger apps will not send pictures on unihertz titan

I have deleted all other messaging apps like signal or whatsapp. I have upgraded my plan from 3g to a 4g plan. I have given messenger and also (when it was downloaded. Signal ) all the permissions under the sun and no restrictions on data. Still this...

Resolved! Newbie @members

Somehow have lost the ability to use mobile/internet data when outside my wifi connection??? I Am asked to sign into the public mobile account and when I press to activate the process it fails. Continously. Any quick and easy features or do I take...

Resolved! Rewards

I referred a friend before September 30th, 2022 and as per your Email sent to me, I was supposed to get $5.00 rewards per month for 5 months as well as my friend. Unfortunately, we never received any rewards for the reference. Hoping you will look in...

Resolved! I want to update my credit card info and create my account

I want to update my credit card info and create my accountyour system is pain in the neckPlease help me set up my phone up and running

Resolved! Account access

Hello, Once again I am having the same problem as I did in Dec 2021. I can not access my account using my email and password. I went through this same problem in Dec 2021.

phone calls

still unable to receive send calls but can text. I started with Public Mobile October 10, this should be fixed by now. I’m paying for a service I don’t have

US talk, text, data add-on hasn't been shown up

Hi Guys.......I purchased the US talk, text & data 250MB add-on this morning and it still hasn't been added to my account. I deposited $20 this morning and you took the $20 + tax for the add-on but I still don't have the coverage. Please help becau...

Resolved! Border Towns Issue

I work close to the US border and today I received a text from public mobile welcoming me to the USA and offering me to purchase some add-ons. Of course I do not wish to purchase add-ons since I am not crossing the border, but how can I avoid receiv...

Resolved! $2 off every 30 days if you set up AutoPay.

I received a promotional email from Public Mobile (title). Because I have pre-authorized payment, I though the discount will be activated on my account automatically but nothing so far.Can you help?

Resolved! Phone service payment

Trying to register an account so I can set up automatic payments

Resolved! Suspended

Why account suspended when on auto pay and no change in credit card?

Where did the data go?

My account shows that I have no Data available (250 MB). Although, data usage is blocked on the smart phone (via settings) and the usage history is empty for both text and MMS for the last 90 days?May I please have a clarification on what is going on...

Resolved! Leaving Public Mobile

The struggle to get any assistance to resolve the problem of having my daughter's phone disconnected because we can't log in to pay the bill has taken up way too much of our time. We are locked out of the account, but the only way to get back in invo...

Community

Forum Posts