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Calls keep dropping

Goodlife062404
Good Citizen / Bon Citoyen

Hi ive been using public mobile for 3 years & the calls recently keep dropping. when i dial out a number the calls drop or it says ‘user busy’ & hangs up it wont even ring

 

heres an example below

780FD294-B994-477C-A574-287E95B6418C.png

 

6 REPLIES 6

JL9
Mayor / Maire

Any issues with incoming or outgoing texts and data? 

Fantuz
Good Citizen / Bon Citoyen

3G for the telephone network?

Fantuz
Good Citizen / Bon Citoyen

I'm in Ottawa, same problem here, both I and my friend use Telus

Goodlife062404
Good Citizen / Bon Citoyen

I dial many numbers everyday and the same issue happens with various numbers, i am located in Toronto.

softech
Oracle
Oracle

@Goodlife062404  Are you in Sherbrooke, Quebec?  there is active outage there:

https://www.telus.com/en/on/outages

 

hTideGnow
Mayor / Maire

@Goodlife062404   Did you try calling another number to make sure outgoing calls are working?

which city you are at?

 

Try to change the network setting to 3G ONLY

Also, try to reboot your phone first. 

still not work, then  try to reseat your sim

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