Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i'm having some network issue, there is no signal on my phone. i tried to reset the network setting, but it didn't worked. i even tried to take off the sim and reinsert it, got the same result. did couple of rebooting, still not working. i am using a...
I ordered a certified preowned phone. I received the phone but not the SIM card that was supposed to be included with it
How do I get started getting a receipt/invoice for 2020?
I was looking to improve my 3G signal because I call international with SIP (voip) and find that 3G is not that strong. When you go to plans, it says:Looking for a new plan? Pick a ready-made plan below. You can compare it your current plan below. Be...
Hello me again, My phone gave me this message twice today when calling out, sorry your plan does not have calling out capability. Please see public mobile.ca to upgrade your plan. anyone else having this issue? And if so how do you fix it? Thakns a...
Hey everyone, Novice Naepalm here...LOL My wife's phone data has been cutting out as of late. it will work for a bit then stop and she has to turn her phone off and on. She is running Public on an iPhone XR and has been with Public for almost a year...
How do I know what is my billing cycle ?
Hi,I just changed my phone number few days ago, but now I want to change it back. I need your help. Thank you
I ordered for a Sim Card and i used my credit card but received an email yesterday "Order 244749 was canceled because we suspect it is fraudulent and your payment has been refunded."Kindly advise how i can resolve this. thank you
hello, am just traying to transfer my public mobile number to freedom. but still i can not get a text. can you help me with that??
I am not able to make calls or receive calls.Texts work though.How to solve this problem? Thanks
Hi I can't make long distance calls even though I have this add-on in my plan:Data & Add-Ons$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US I tried to call a Dubai number but it said I needed an add-on. I thought this was it ThanksAm...
I registered an account for my son a year or 2 ago. Its currently attached to my credit card, however we would like to switch it to his card. The issue is, we are not able to log in. Can his account be found based on phone number instead of ema...
I was just messing around trying out a few different personalized greetings for my voice mail and i got cut off rudely, and told that I now need a long distance add on to use my voice mail? Can anyone verify if this is true capitalization fukery or i...
Just went through an hour of time simply trying to change a sim card (they had that feature before, it was simple, and worked..), and eventually I got to this stage:So.. you have to wait 48 hours to change a sim card? Are you kidding? Good thing I do...
Today, I tried to log into my CRA account using Public Mobile data, but the website kept noticing me that there are wrong username and password. I tried many times but showed the same result. I'm pretty sure that I typed the correct credential. Afte...
Hello, I'd like to move my phone number to Public and think I've got a good idea of the process but I have a few questions: Phone: Moto G4 Play XT16011) How can I find out if my phone is unlocked? I bought the phone from as a Virgin pre-paid phone fr...
Hi,I seldom turn on my DATA, usually only to view a picture sent by text, Lately, I haven’t been able to open the pictures when I turn on my DATA - a little circle just spins around and that’s it. Someone suggested that I turn DATA on, then restart ...
I worked for a company that did employee surveys and am quite aware of a few things. And also my TimeShare gives them out. They can be slanted towards the company, no matter how you answer. You can answer the same question worded differently and you...
Hello everyone, I was looking to buy an international "calling add-on" offered on the website. My question is, does it include a country like Honduras or the rest of Latin America? or just explicitly includes only the countries listed in the add-on ...
Normally autopay well....autopays but I got a message saying I had to manually give credit card info.I don't really remember which email I used since my family are all on public mobile so I have a few account.I
My husband signed up for Public Mobile using my referral code the first week of February. I received my referral bonus but he has not received his $10 bonus for signing up. How do we go about resolving this?
