Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So I'm in a group chat with 2 other people. I didn't start the chat. One of the other persons did. However, all my messages being sent are sent as MMS. The moment I click into the text field and enter a character, the message defaults to MMS. I ...
Hi, anyone else notice this. I just noticed it when I looked at my usage history. It appears every MMS message I send is also being sent to this number 647-712-####. Anyone can provide some insight? Thanks.
I have searched the website for a specific PUBLIC statement that incoming international calls are FREE! Unable to find a simple answer to what must be such a common question. Some replies to posts say that such calls are free, but I don't see any su...
Do Public Mobile customers get an inferior network quality comparing to Telus/Kodoo customers?
I received a text today telling me to login to my account to "Make an update to ensure uninterrupted service". I logged in but couldn't find anything to update. Anything I need to do?
Hi, I am new to the community and wanted to know how I can check my call, text and data usage? Hope someone can help guide me. Thanks!
if i add 5 dollar add on thats canada wide long distance is it only for long distance our can i call local too
I can make calls and texts but I cannot get calls or texts. Please help me anyone!?
Step 2 asked me to either select a new number or port an existing number. Based on the advice from community/help articles, I first selected the 'select a new number' option, with the plan that I would change my number and port my number from Bell, H...
Hi there, I selected my new number, I can make phone calls out however when my wife calls my new number it doesn't call my phone, it calls someone else and a stranger picks up. Please help
Hiya everyone I hope you are enjoying the nice weather anyways today I noticed there was a flash sale 0 for 3o days after activating new SIM card I did activate a new card and choose a plan I was billed the amount after I activated lol I thought this...
Hi friends, I have 90 days plan for $120. I have rewards in $18 every 3 months. What would happen to those $18 I am getting quarterly assuming I will change my plan to monthly $40 one? Would $18 become divided by 3 and will I keep getting $6 rewards ...
I signed up with Public Mobile yesterday. When I got home and tried to make a call the phone did not work. Call the person who installed my sim and connected me with the service. He said it is because my payment has not hit my account. Shows a zero b...
Hi, I tried to activate my SIM yesterday and on the last step the page timed out (after I entered my Credit Card info) Chat support told me to click the back button and try again. This gave me same the page timed out message. Now I tried to activate ...
My one giga bit of date when I purchase as a add on it uses 95% of my data within hrs and it drives me nuts as I’ve turned off my cellular data for my apps as well why when I run out of my regular data I don’t recieve txt messagrs
After activating my PM account today, the overview provided a referral code: "Sharing is caring!Tell your friends to use this code xxxxxx or link when they activate with Public Mobile." But on the back of the PM Sim card holder, there is a sticker wi...
Today I activated an account & when I was ready to input the APN settings, I was really happy to discover that they were already there! I had opened this link to use. I just had to verify that all of the info was identical, which it was, so I had no...
I didn't receive text messages that only had a url link sent to me in the message but I could send and receive text messages that were actually physically typed. So I never knew I had any text messages from the two sent with links only. Has anyone ...
It’s says my plan is expired, is that a reason I can’t? Why am I not allowed to port to different company??
SIM card is showing invalid
Hi, I created a ticket and the moderator team helped me but they were unsuccessful in porting for me. I called my old service provider and asked them if there was anything preventing me from porting out. Turns out, they had port protection enabled. I...
Is it possible to port out a number that is currently suspended. I intentionally suspended this account by not paying the monthly dues as I was out of country. So I want to port it out to a different provider now. The account will be permanently deac...
Hello. My iMessages are not sending to people with my number but instead my Apple ID. I don’t want them to see my Apple ID but instead my phone number. I have already tried to changes this by going to settings and then messages and choosing what I ca...
Is there any way to port out the phone number and yet keeping the account with another number.To simplify the question. I want to keep my number and port to freedom mobile. and I have accumulated a few rewards. And my wife who is with telus will take...
I am new to the community,but absolutely love PUBLIC MOBILE. I have only been a member for a short time,but was hoping I could find a way to change my cell number. How may I accomplish this,and does it cost a fee to do?Thank you all.
I was referred to PUBLIC MOBILE,thru a friend. So upon activation,I entered her friend referral code,for a $10 credit. I was also given a code for a $10 credit, as a WELCOME GIFT,to Public Mobile. Finally,when I bought my sim card it had a $10 promo ...
I add-on 400min interl long distance call and 011 + 95(myanmar) 09 (area) + ...... but it still said not included in the plan. please help! my add-on is checked and has shown that it has active, but i couldn't make a call.
Public mobile's direct competitor, Lucky mobile has one. The parent company Telus has one. So how come there is no app for me to see my data usage and services? Is it in the works or is it just not happening?
I have found some information online but not a exactly clear answer
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