Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Greetings, I plan to purchase a UK phone (Nokia 215 4G). However, I understand that Public Mobile uses UMTS/HSPA Band 2 & 5. I am aware that the UK phone only has Band 5. Do I need both bands for voice calls and texts? Thanks!
Hi,My older sibling got me into Public mobile and he set it up in a way that I have to use his login and password info to log into the Public Mobile phone app. I don't feel comfortable since I know he can view my calling history, etc. I was going to...
The the last few weeks my data has not been working. I can connect to my wifi, but as soon as I try my phones data, it does not work.
Hello guys !! I lost my old sim . How can I change to new SIM card . They are tell me I can’t on self serve option
Can anyone tell me is PM has available service while riding the TTC (underground)? I am a new member and I am still getting used to the carrier services and plans.
Noticed the $35 plan now offers more datawhy wouldn’t it automatically be added to my plan.or do I go through the motion of changing to $35plan?
Hello folks,I have a Samsung Galaxy Xcover 4, which is not in the list of compatible devices, but worked anyway. However, today the device can't make any calls, not even to my voicemail. My partner has a plan with Telus and is in the same position. I...
I currently live in Ontario,, but we are moving to BC. Do I have to cancel my current phone number and start a new one when I get to BC?
Hello to @CS_Agent Just wanted to post some feedback for the site There are a couple of members using what I would consider to be inappropriate user names for forums Especially in light of the issues you posted with announcements regarding fraud lat...
Hi There,I am new to Public Mobile. I can call out from my new Public Mobile account (attached to a phone I own, which did not have service prior to having it hooked up to Public Mobile). Oddly I can text the ONE PERSON who I texted, when I had my Pu...
Hi ! New to PM, and when I login to my account on the right hand side where is shows “my promotions “ it show 2gb. My question is if this is each month I receive this or is this a one time thing? thanks!
I recently added $40 to my account that has the $15/month plan, I also previously had $15 in my account so now it has $55 total and for some reason my data still isn’t working... please help.
How can that be? Not a good first impression.
Aargh!! I was helping the bf reset his password but accessed his email for the password reset from my tablet when I was still signed in and used the password reset. He then had to authenticate but couldn't so I signed out. We redid the password reset...
Having a weird problem in that my browsers, chrome and ecosia have a small banner that says "No internet connection" with a little cloud crossed out but I can still use the internet. Don't know if this is related but also can't use certain apps unles...
I'm in a bit of a pickle. I lost my old phone and cannot log onto my old public mobile account. How do I cancel the old plan if I can't log on to it anymore?
Hello, My credit card CaptialOne is expried I need to update the credit card information but I keep get following msgI called my credit card company, they say I need to ask public mobile. Could you help?
Dear all,I recently left PM and went back to Rogers as they were providing a better deal. My PM sim got deactivated today 11-Apr-2021 and l can no longer access my PM account. Kindly advise how l can cancel my pre-authorized payments with PM.
I have code 821
I am considering to buy a Certified Pre-Owned iPhone 8 from public mobile. On the web site it says :' They work like new .Tested to ensure 100% functionality, these phones also meet the TELUS standards for physical condition.' I am wondering if they ...
